Northwest Career College

AUGUST 1, 2024

The Role of the Front Desk The front desk is the most frequent contact point for patients visiting a dental practice, forming an essential part of their experience. Customer service and communication skills, bundled with organizational skills, go a long way in helping a practice run smoothly.

Customer Service 40

Customer Service Communication Patient Satisfaction Billing 40

Northwest Career College

MAY 9, 2024

They are responsible for ensuring the smooth operation of the facility by performing tasks such as scheduling appointments, managing patient records, processing billing and insurance, handling correspondence, and maintaining office supplies. This role demands high multitasking abilities, accuracy, and prioritization skills.

Medical Administrative Assistant 40

Medical Administrative Assistant Medical Terminology Medication Customer Service 40

Northwest Suburban College

APRIL 11, 2024

Their primary responsibilities include processing and dispensing prescriptions, managing inventory, maintaining patient records, and providing exceptional customer service.

Patient Safety 52

Patient Safety Long Term Care Patient Records Communication 52

CareerStep

JULY 12, 2024

They manage patient records, schedule appointments, take x-rays and imprints, and can even help the dentist during procedures. Pharmacy technicians work closely with pharmacists by assisting in filling medications and also practice customer service skills when interacting with patients.

Medication 52

Medication Certification Medical Assistant Medical Coding 52