Billing Customer Service Patient Experience 
Health Populi
JUNE 4, 2024
Experience factors that underpin members’ switch mentality include incorrect or inaccurate information provided by the plan, inability to get questions answered, and poor interaction with customer service and digital platforms.
Walker Info - Patient Experience
FEBRUARY 3, 2025
Health insurance plays a vital role in helping patients access the care they need. By focusing on healthcare payors as an integral part of the patient experience (PX), companies can improve lives. The High Price of a Poor Health Insurance Experience The goal of insurers and affiliated payment companies is keeping people healthy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Health Populi
MAY 30, 2022
Add on top of these significant stressors the need to deal with medical bills, which is another source of stress for millions of patients in America. What is not commonly discussed is that medical bill problems are very common among people who have insurance and not only the uninsured. It’s true to say that in the U.S.
Health Populi
OCTOBER 5, 2020
Power has measured telehealth satisfaction, based on four considerations: customer service, consultation, enrollment, and billing and payment. Safety was the key driver for utilization at a rate of 46% of people using telehealth in 2020, and only 13% in 2019. This is the second year that J.D.
Health Populi
OCTOBER 15, 2019
These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study. 50% want clearer, easier-to-understand medical bills.
Health Populi
JUNE 25, 2018
Providers’ addressing friction points for consumers trying to access healthcare services is key to garnering patients’ loyalty and trust. The most-used tactics for enhancing customer experience friction are providing easy-to-find phone numbers and customer service training for staff.
Northwest Career College
AUGUST 1, 2024
The Role of the Front Desk The front desk is the most frequent contact point for patients visiting a dental practice, forming an essential part of their experience. Customer service and communication skills, bundled with organizational skills, go a long way in helping a practice run smoothly.
Expert insights. Personalized for you.
71 
Let's personalize your content