Walker Info - Patient Experience

OCTOBER 7, 2021

Customer experience, or CX, has become an important management strategy in today’s business environment. Also, with multiple business units and a matrixed approach to doing business, B2B companies struggle to work cross-functionally across silos to improve customer centricity. Build a solid team. Create a CX charter.

Best Practices 52

Best Practices Unit Organization and Environment Communication Follow-Up 52

Minority Nurse

MARCH 13, 2024

Barbara Bosah, MS, RN, PCCN, is a highly skilled nurse manager in the thoracic and surgical intermediate care unit and vascular progressive care unit at the University of Maryland Medical Center (UMMC), downtown campus in Baltimore, MD. Our unit specializes in providing care for some of the sickest patients within the Maryland region.

Unit Organization and Environment 105

Unit Organization and Environment Collaboration Patient Care Teamwork 105

Relias

DECEMBER 15, 2023

With the significant need for RNs nationally and globally, understanding the qualities of a good nurse is critical for hospitals and health systems aiming to attract and retain the best nursing talent. Being organized, accurate, and attentive to details are nursing traits that determine how successful they’ll be in their role.

Problem Solving Skills 52

Problem Solving Skills Unit Organization and Environment Critical Thinking Patient Advocacy 52