MedicalGPS

OCTOBER 5, 2022

A quick survey of your healthcare peers (or even a Google search) will tell you one thing almost certain about the importance of care team communication with patients: most healthcare quality experts agree that improving communication between patients and healthcare staff is the number one factor in improving patient experience.

Communication 96

Communication Patient Experience Critical Thinking Patient Satisfaction 96

Health Prime

NOVEMBER 20, 2024

Practices can begin to identify and implement targeted strategies to address them, improving patient satisfaction, operational efficiency, and financial stability. Learn more about this in our blog Improve your front desk processes with these best practices. Main issues in the check-in process 1.

Medication 52

Medication Patient Satisfaction Communication Insurance 52

Physicians Practice

DECEMBER 6, 2024

Five key best practices that health care contact centers can adopt to optimize their operations and improve the patient experience.

Best Practices 59

Best Practices Patient Experience 59

Valant

MARCH 30, 2024

Checklists serve as guides for therapists and counselors, helping them navigate through the intake process and ensuring consistency across patient interactions regardless of who conducts the intake. Consequently, a good session checklist should not only improve efficiency, but also enhance the overall patient experience.

Best Practices 52

Best Practices Medical History Communication Documentation 52

Walker Info - Patient Experience

JUNE 28, 2024

An example would be providing a list of best-practice survey questions to an AI system in advance, allowing for more precise responses to future inquiries about generating survey content. Reviewing raw data to ensure results are not being misrepresented is an advisable best practice.

Best Practices 98

Best Practices Documentation 98

Health Prime

APRIL 11, 2024

Staff training and productivity: Provide ongoing training to staff members to ensure they are well-versed in the latest industry regulations and best practices. Also, remember to optimize staffing levels and roles to improve productivity and patient care.

Billing 105

Billing Patient Satisfaction Scheduling Follow-Up 105

MedicalGPS

NOVEMBER 9, 2022

So, what do your patients experience when they arrive at your practice? Waiting Room Rounding- Communicating with patients about wait time and making an effort to express awareness that their time is valuable is key to giving patients a positive impression of their office visit.

Customer Service 95

Customer Service Communication Patient Experience Huddles/Rounds 95

Health Populi

SEPTEMBER 25, 2023

This experience profoundly informed the Duke Hackers team’s design and concept for The Safety Sidekick to address bullying and violence in the health care workplace. And that was clearly some of the secret to the sauce of that project’s success in the hackathon, with other standouts as well.

Follow-Up 150

Follow-Up Hospital Admissions Best Practices 150

Health Prime

MARCH 21, 2024

Transparent patient billing Clear and transparent communication of financial responsibilities to patients is essential for fostering a positive patient experience. Healthcare practices can stay agile in a rapidly evolving industry by harnessing the power of technology and data.

Billing 105

Billing Medication Follow-Up Appointments 105

MedicalGPS

SEPTEMBER 29, 2022

If your practice desires to improve the patient’s overall experience, a great place to start is where your patients start – with the receptionist. The care team members at the top of their profession are not only essential to the patient experience, they elevate it with several best practices. .

Patient Experience 52

Patient Experience Follow-Up Patient Satisfaction Best Practices 52

Minority Nurse

JUNE 26, 2024

As a nurse manager, I am responsible for the unit’s overall operational needs, which include, but are not limited to, interviewing, hiring, performance management, patient safety/patient care initiatives, overall team engagement, patient experience initiatives, process improvement projects, and all other business-related needs.

Shared Governance 105

Shared Governance Medication Patient Safety Best Practices 105

Health Populi

MARCH 12, 2020

Vivify is distributing the Pathway free to providers to help them reduce the health risks to all their patients, but especially those whose lives are at greatest risk, such as the elderly and small children whose immune systems are not fully developed. Q4 – How has the ATA been responding to the coronavirus phenomenon?

Billing 122

Billing Best Practices Triage Hospital 122

Arkenea

OCTOBER 16, 2024

Healthcare website accessibility tools and best practices help hospitals to up their accessibility game and design a compliant site for users. It also highlights best practices for accessibility, along with tips on how to make an accessible healthcare website. percent were non-compliant.

Best Practices 84

Best Practices Communication Hospital Tests 84

Health Prime

MAY 2, 2024

Learn other strategies to build your online presence and market your practice in our blog How to market your medical practice and improve your business. Implement appointment reminders and follow-ups Use automated appointment reminders and follow-up communications to enhance the patient experience.

Follow-Up 105

Follow-Up Appointments Billing Scheduling 105

MedicalGPS

AUGUST 24, 2022

We trust you’ll find E4E provides practical tips, tools, and techniques to enable you and your team to improve patient flow and customer service levels at your physician practice.

Customer Service 52

Customer Service Patient Experience Best Practices Appointments 52

MedicalGPS

SEPTEMBER 7, 2022

If your organization has an ongoing patient experience survey in place, such as M3-Patient Experience ®, many of the seven steps have already been accomplished for your practice. 1 – Collect Patient Experience Survey Data There are many ways (modes) to collect patient experience survey data.

Patient Experience 52

Patient Experience Customer Service Patient Satisfaction Follow-Up 52

MedicalGPS

AUGUST 31, 2022

Step #3: Completing the E4E “Before” Best Practices Checklist There are 26 Best Practices that aid physician practices in creating and sustaining a culture of service excellence.

Best Practices 52

Best Practices Customer Service Patient Experience 52

Health Populi

JUNE 10, 2024

Health access is a key factor for patient experience from appointment scheduling in a timely manner to “feeling” embraced by the health system in terms of health equity and access to contemporary protocols. Confronting and addressing access and health equity.

Insurance 71

Insurance Patient Experience Hospital Best Practices 71

Health Populi

MAY 5, 2022

The pandemic provided an opportunity to reimagine a “distributed, highly coordinated, truly patient-centered care ecosystem that is centered in the home and community,” less focused on typical facility- and institution-based care, the authors describe.

Patient Centered Care 115

Patient Centered Care Best Practices Medication Hospital 115

Relias

APRIL 18, 2025

Healthcare workers communicate and connect deeply with their consumers not just patients but their families as well. That means offering the best experience and care is undeniably important. Use patient feedback to direct improvements NPS data is only valuable if it leads to action.

Patient Experience 40

Patient Experience Patient Satisfaction Best Practices Hospital 40

Guideway Care

APRIL 18, 2024

The Complex Relationship Between Satisfaction and Quality When considering patient satisfaction vs quality scores for hospital performance, remember they do not always correlate. A hospital can have high-quality scores because of excellent clinical results and follow best practices but still receive low patient satisfaction scores.

Patient Satisfaction 52

Patient Satisfaction Customer Service Hospital Patient Experience 52

Medical Advantage

MARCH 18, 2024

Practice leaders need to be intentional when building a robust and sustainable patient experience program. So where do you start with your healthcare patient satisfaction strategy? Current State Assessment Assess your current state regarding the patient experience. Measure Performance Visibility is key!

Patient Satisfaction 52

Patient Satisfaction Scheduling Best Practices Patient Experience 52

Health Populi

APRIL 23, 2024

In this health consumer update, McKinsey spoke with three consumer marketing experts from other industries to learn best practices on how best to “be there” for consumers — in other words, meeting people where they are. The first bar chart from the report tells us that most U.S.

Best Practices 83

Best Practices Appointments Scheduling Insurance 83

Health Populi

JUNE 18, 2024

Another tactic to embed in dealing across all three of the calls-to-action is the role that telehealth and virtual care can play for two of the three factors — dealing with staff shortages and sustainability in reducing carbon and saving people time while bolstering patient experience and convenience.

Triage 71

Triage Appointments Collaboration Hospital 71

Top Practices

SEPTEMBER 21, 2023

Here are some key advantages: Enhanced Skills and Knowledge Continuous learning and re-training ensure that your staff stays up-to-date with the latest medical advancements, technologies, and best practices. This equips them knowledge to perform their roles better, leading to improved patient care and outcomes.

Continuing Education 52

Continuing Education Best Practices Patient Care Patient Experience 52

Health Populi

MARCH 13, 2024

Among TRAIN’s goals are to share best practices related to AI in health care especially focused on safety, reliability and monitoring AI algorithms, providing tools to help measure outcomes associated with the AI deployments, and to facilitate the development of a federated national AI outcomes registry to capture real-world outcomes. “We

Collaboration 108

Collaboration Best Practices Follow-Up Triage 108

Northwest Suburban College

JUNE 7, 2024

Gaining a Deeper Understanding of the Patient Experience During their externship, our medical assistant students have the unique opportunity to engage directly with patients, gaining valuable insights into the patient experience. Ready to begin your journey to become a medical assistant ?

Medical Assistant 52

Medical Assistant Medication Huddles/Rounds Communication 52

Health Populi

SEPTEMBER 14, 2023

Leverage digital health to scale best practices in healthcare and delivery — leaving no one behind. Engage community and civil society int he development and implementation of interventions across the care continuum, from diagnostics to continued care. Speak to peoples’ values, connect and lead with care and compassion.

Diagnostics 91

Diagnostics Best Practices Follow-Up Patient Experience 91

Valant

AUGUST 20, 2024

Know the Rules and Regulations for Group Therapy A helpful group therapy experience begins with some ground rules. Become familiar with the mandates and best practices that will contribute to a safe and effective treatment environment: Maintain confidentiality. Therapists are legally bound by confidentiality.

Billing 105

Billing Scheduling Documentation Appointments 105

Walker Info - Patient Experience

JULY 18, 2023

For more standard situations, a best practice is for the assigned owner to contact the customer within two to five business days. Internally, if an employee provides feedback that his/her laptop still isn’t working, it may take time to troubleshoot or get a new computer.

Follow-Up 52

Follow-Up Best Practices Documentation Triage 52

Practice Builders

APRIL 21, 2024

Remember, patient experience is your top priority Healthcare SEO best practices are one of the most complex ways to improve the patient experience in the healthcare field.

Patient Experience 59

Patient Experience Best Practices Medication Communication 59

Health Populi

OCTOBER 9, 2023

“A commitment to ‘radical collaboration” (think: partnering with healthcare systems and others that represent best practices and innovations). “A decisive pivot to value-based care” (think: delivering a consumer experience aligned with their values as well as value at scale).

Collaboration 91

Collaboration Best Practices Hospital Tests 91

Health Populi

SEPTEMBER 10, 2021

Kaufman Hall analyzed 100 health care organizations in this year’s consumerism survey to assess their readiness to embrace consumer-centric strategies, understand how the industry prioritizes these approaches, evaluate their progress toward responding to them, and identifying best practices.

Hospital 83

Hospital Best Practices Medication Patient Experience 83

Health Populi

JUNE 4, 2019

I’ll be trend-weaving the learnings of the best practices in hospitality for health/care, and I’m in good company here sharing perspectives with many health/care industry leaders.

Scheduling 70

Scheduling Best Practices Appointments Hospital 70

Walker Info - Patient Experience

MARCH 7, 2024

Staff Training: The quality of the employee experience is strongly correlated to how customers feel about their brand experience. Recognizing the problems that surface and how to fix them requires CX leaders and key decision-makers grasp each customer touchpoint and how they influence the customer’s experience. 

Customer Service 52

Customer Service Best Practices Communication Follow-Up 52

Walker Info - Patient Experience

JANUARY 25, 2022

Consider these 25 best practice tips for creating a valuable customer satisfaction survey that helps you measure customer satisfaction and understand your customers better. Couching several questions within one question is common but not recommended as a best practice when developing surveys.

Customer Service 52

Customer Service Best Practices Tests Communication 52

Walker Info - Patient Experience

FEBRUARY 5, 2018

Allocating time for professional networking groups will allow you to connect with other CX leaders who can be a source for best practice sharing. Experience: Are you seeking out a wide range of CX activities? Do you network with other CX leaders in your industry?

Best Practices 52

Best Practices Follow-Up 52