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Multiple Class Action Lawsuits Filed Against City of Hope National Medical Center Over Data Breach

The HIPAA Journal

The exposed and stolen data included contact information, Social Security numbers, driver’s license numbers, financial information, health insurance information, medical records, medical histories, diagnoses/conditions, and health insurance information.

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Best Practices for Managing the Patient Intake Process at a Large Behavioral Health Practice

Valant

A patient’s medical history, presenting concerns, treatment preferences, and any relevant psychosocial factors should all be documented. Medical history: Information about the patient’s medical history helps clinicians understand any physical health factors that may impact mental well-being.

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5 issues in the check-in process that impact your medical practice 

Health Prime

Practices can begin to identify and implement targeted strategies to address them, improving patient satisfaction, operational efficiency, and financial stability. Learn more about this in our blog Improve your front desk processes with these best practices. Main issues in the check-in process 1.

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Therapy Notes vs. Progress Notes

Valant

What’s the difference between them, and is your practice compliant with the privacy regulations for each type? Failing to follow best practices for therapy notes and progress notes can have legal and professional repercussions. What are Therapy Notes? Therapy notes are a clinician’s private record of their patient encounters.

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How to Use a Healthcare Support Staff QA Checklist to Identify Opportunity and Celebrate Success in Your Practice

MedicalGPS

Make a point to find out about your patients beyond their medical history. It also has the highest correlation to overall physician office satisfaction and the largest variance between average and best practice scores. It could be a simple question about your family, or a pet, even a hobby, the personal details matter.

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A Day in the Life of a Medical Assistant, Taught by NWSC

Northwest Suburban College

Medical assistants often begin by reviewing patient charts from the previous day to ensure all records are up-to-date. This helps in understanding the medical history and any ongoing treatments for the patients that will be seen that day. When patients arrive, medical assistants are usually the first point of contact.

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How to Patient Scheduling and Appointment Management

Northwest Career College

Confirm Appointments It’s best practice to provide patients with reminder or confirmation calls the day before their appointment. If you confirm proper contact information, insurance information, and changes to their medical history in advance, it can make the day of the appointment much smoother.