MedicalGPS

AUGUST 24, 2022

E4E has been field tested in hundreds of physician practices, in both primary care and specialty care settings, resulting in measurable, tangible improvements to practice workflow and customer service quality levels.

Customer Service 52

Customer Service Patient Experience Best Practices Appointments 52

Walker Info - Patient Experience

JANUARY 25, 2022

Consider these 25 best practice tips for creating a valuable customer satisfaction survey that helps you measure customer satisfaction and understand your customers better. Example of redundant questions: Customer service is knowledgeable. Customer service can answer my questions.

Customer Service 52

Customer Service Best Practices Tests Communication 52

MedicalGPS

SEPTEMBER 7, 2022

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. The minimum score was 44.67%, which occurred in November of 2021. See Figure 2.

Customer Service 52

Customer Service Patient Experience Patient Satisfaction Appointments 52

Health Populi

JUNE 26, 2018

I’m delighted to be in her collegial circle, speaking at the conference about the evolving healthcare consumer who’s financially strapped, stressed-out, and Amazon Primed for customer service. Join the community to share best practices, dilemmas, and learnings. Spur your ethical imagination.

Follow-Up 75

Follow-Up Customer Service Patient Centered Care Medication 75

Walker Info - Patient Experience

NOVEMBER 20, 2023

It can address direct problems that customers have told you about. It can help solve behind-the-scenes challenges that prevent efficient and effective customer service. Process integration can take place in many shapes and forms.

Follow-Up 52

Follow-Up Customer Service Discharges Tests 52

Walker Info - Patient Experience

OCTOBER 7, 2021

Onstar and Bluetooth) Installing child car seats or customizing the car Completing a follow-up survey Receiving a check-in from the salesperson Paying the first bill Servicing the car Pumping gas Trading the car in Customer experience goes beyond the transaction to encompass the entire process.

Customer Service 52

Customer Service Follow-Up Best Practices Communication 52