Guideway Care

APRIL 18, 2024

Hospitals are continually improving patient satisfaction and quality. While some organizations assume high-quality care will lead to high patient satisfaction, the situation is often more complex. These surveys assess the patients’ experiences and overall satisfaction with care.

Patient Satisfaction 52

Patient Satisfaction Customer Service Hospital Patient Experience 52

Northwest Career College

MAY 27, 2024

As a Dental Administrative Assistant, your role ensures every clinic patient has an excellent customer service experience. In addition to properly preparing for upcoming patient visits, you must effectively follow up with patients after their appointments.

Follow-Up 40

Follow-Up Patient Care Patient Satisfaction Appointments 40

MedicalGPS

SEPTEMBER 7, 2022

Chances are that your practice already has some sort of a patient satisfaction/experience survey in place. 6 – Set Performance Targets and Goals Using historical patient experience survey data, examine performance trends over time and set targeted performance goals that are “much improved, yet reasonably achievable”.

Customer Service 52

Customer Service Patient Experience Patient Satisfaction Appointments 52

MedicalGPS

OCTOBER 5, 2022

Medical staff communication is essential for providing quality care, reducing errors, increasing patient satisfaction, improving service recovery, and establishing strong patient relationships.

Communication 96

Communication Patient Experience Critical Thinking Patient Satisfaction 96

MedicalGPS

SEPTEMBER 29, 2022

If your practice desires to improve the patient’s overall experience, a great place to start is where your patients start – with the receptionist. The care team members at the top of their profession are not only essential to the patient experience, they elevate it with several best practices. .

Patient Experience 52

Patient Experience Patient Satisfaction Follow-Up Best Practices 52