Northwest Career College

MAY 27, 2024

As a Dental Administrative Assistant, your role ensures every clinic patient has an excellent customer service experience. In addition to properly preparing for upcoming patient visits, you must effectively follow up with patients after their appointments.

Follow-Up 40

Follow-Up Patient Care Patient Satisfaction Appointments 40

MedicalGPS

SEPTEMBER 7, 2022

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. The minimum score was 44.67%, which occurred in November of 2021. See Figure 2.

Customer Service 52

Customer Service Patient Experience Patient Satisfaction Appointments 52

Relias

MARCH 15, 2022

Hospitals are looking to deliver better customer service with reduced costs, and access to advanced technology without major investments. At Spectrum Health, Patient Financial Services outsources a number of functions. Aligning With Revenue Cycle Vendors. Relieving the Pressure With Revenue Cycle Outsourcing.

Customer Service 52

Customer Service Hospital Insurance Follow-Up 52

MedicalGPS

SEPTEMBER 29, 2022

The care team members at the top of their profession are not only essential to the patient experience, they elevate it with several best practices. . Do you want a quick tell-tale sign that your reception team is among the best in the industry? This indicates an opportunity for improvement. Eye Contact. Personal Details Matter.

Patient Experience 52

Patient Experience Patient Satisfaction Follow-Up Best Practices 52

Walker Info - Patient Experience

DECEMBER 15, 2021

Customer satisfaction and loyalty, established through multiple positive interactions, build a reservoir of goodwill when something inevitably goes wrong. Loyal customers are significantly more likely to forgive an organization following a poor experience without taking their business to a competitor. Yet so many companies do.

Customer Service 52

Customer Service Billing Follow-Up Communication 52

Walker Info - Patient Experience

OCTOBER 7, 2021

The current state of B2B customer experience provides an opportunity for those B2B businesses that can rethink and retool their approach to achieving greater business success. B2B CX Best Practices If there is one prevailing imperative for B2B companies, it’s to get started. Build a solid team. Begin with data you already have.

Best Practices 52

Best Practices Unit Organization and Environment Communication Follow-Up 52

Walker Info - Patient Experience

MARCH 7, 2024

 CX includes every touch point along the customer journey, from browsing a website to making a purchase and accessing customer service for help. Research shows that customer experience is now equal to price and product as a key brand differentiator.

Customer Service 52

Customer Service Best Practices Communication Follow-Up 52