Remove Best Practices Remove Communication Remove Unit Organization and Environment
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Best Practices for B2B Customer Experience

Walker Info - Patient Experience

Customer experience, or CX, has become an important management strategy in today’s business environment. Also, with multiple business units and a matrixed approach to doing business, B2B companies struggle to work cross-functionally across silos to improve customer centricity. Build a solid team. Create a CX charter.

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Meet a Champion of Nursing Diversity: Barbara Bosah

Minority Nurse

Barbara Bosah, MS, RN, PCCN, is a highly skilled nurse manager in the thoracic and surgical intermediate care unit and vascular progressive care unit at the University of Maryland Medical Center (UMMC), downtown campus in Baltimore, MD. Our unit specializes in providing care for some of the sickest patients within the Maryland region.

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Making the Needed Connections With Omnichannel CX

Walker Info - Patient Experience

Fact: Customers are taking advantage of more channels than ever – think websites, mobile, and a whole range of social apps in addition to traditional methods – to provide feedback about your organization. That was an easier inquiry to answer when most of the interactions took place within the four walls of the organization.

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Meet a Champion of Nursing Diversity: Shelise Valentine

Minority Nurse

She’s active in various organizations, including the Association of Women’s Health, Obstetric and Neonatal Nurses, the American Society for Healthcare Risk Management, the Institute for Healthcare Improvement’s Better Maternal Outcomes Rapid Improvement Network, and MomsRising. The inception of best practices.

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How Direct Support Professionals (DSPs) Can Use Crisis Prevention and Intervention

Relias

Empowering staff to practice TIC toward the people they serve can yield many benefits. Several studies have found that when IDD organizations implement and train direct support staff on TIC, they see several positive outcomes, including: Increased client satisfaction with services. How DSPs Can Navigate Large-Scale Crisis.

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Essential Qualities and Characteristics of a Good Nurse

Relias

With the significant need for RNs nationally and globally, understanding the qualities of a good nurse is critical for hospitals and health systems aiming to attract and retain the best nursing talent. 2 – Excellent communication skills Strong communication skills are an important nurse characteristic.