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This article is copyrighted strictly for Electronic Health Reporter. My name is Heather Wood, and I am a CPXP (certified patientexperience professional) and vice president of clinical innovation at eVideon. Illegal copying is prohibited. Over the last three plus decades I have worked in a variety of […].
Patient feedback plays an important role in the quest to achieve process improvement in medical practices. An article in the BMJ said that feedback on the patient’s experience, with the encouragement of the healthcare team to address identified problems, improves quality. According to the U.S.
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