Relias

JANUARY 30, 2024

Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. As a result, many organizations continuously look for new ways to improve their patient satisfaction as efficiently and effectively as possible. How can you raise your patient satisfaction scores?

Patient Satisfaction 52

Patient Satisfaction Patient Experience Scheduling Hospital 52

Health Populi

OCTOBER 5, 2020

Power, Telehealth Patient Satisfaction Surges During Pandemic but Barriers to Access Persist. Across all providers, AmWell scored highest at 885, followed by Doctor on Demand with 879 points. Cigna, the highest-scoring payer-backed telehealth organization, racked up 874 points on the 1,000-point scale. In the study, J.D.

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Physical Exams Customer Service Insurance Follow-Up 147

Relias

MAY 7, 2025

The Beryl Institute, a global community of healthcare professionals and experience champions, defines patient experience as the sum of all interactions, shaped by an organizations culture, that influence patient perceptions across the continuum of care.

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Patient Experience Patient Satisfaction Follow-Up Patient Safety 40

CollaborateMD

MARCH 7, 2025

RELATED ARTICLE: How Automation is Revolutionizing Medical Claims Processing Accuracy What is Automation in Healthcare? Some benefits of automation in healthcare include: Improving patient scheduling and lessening the load of clerical work. Getting paid more consistently Better patient retention and improved patient satisfaction.

Billing 52

Billing Appointments Patient Satisfaction Patient Care 52

CollaborateMD

MARCH 20, 2025

RELATED ARTICLE: 5 Ways Healthcare Technology Helps Improve Patient Engagement What is a Practice Management System? Reporting and Analytics : Provide actionable insights into practice performance, patient trends, and revenue generation. This leads to slower payments, frustrated staff, and reduced patient satisfaction.

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Appointments Billing Scheduling HIPAA 52

EvidenceCare

OCTOBER 16, 2023

In this article, we will highlight key developments based on their conversation that are enhancing patient care, streamlining processes, and improving healthcare experience. Patients now have convenient access to healthcare professionals for routine check-ups, follow-ups, and chronic disease management.

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Vital Signs Follow-Up Patient Satisfaction Hospital 130

EvidenceCare

MAY 8, 2024

The following article is a summary of some of the key points of this episode. You could also consider adding a system to manage phone inquiries, freeing up nurses. This eliminates the need for manual data entry, freeing up valuable time for critical tasks and potentially improving patient outcomes.

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Patient Care Follow-Up Patient Satisfaction Patient Safety 130

Health Populi

OCTOBER 6, 2022

Consumers rank telehealth higher for patient satisfaction when they perceive clinicians spend sufficient time for quality care and when they provide clear and complete explanations to their medical issues. For health plan-provided telehealth, Humana topped the list, followed by Aetna in second place.

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Follow-Up Patient Satisfaction Insurance Medication 87

CollaborateMD

SEPTEMBER 13, 2024

By directly addressing these issues, you can provide patients with a better experience. In this article, we will help you understand this dynamic and complex problem. First, we’ll explain why patient feedback matters. Then, you’ll read about the most common patient complaints and our ideas for fixing them.

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Follow-Up Appointments Patient Satisfaction Billing 52

Relias

SEPTEMBER 20, 2024

More articles in this series What Is Lateral Violence in Nursing? Empower employees to speak up and report issues, ensuring confidentiality and support. In severe cases, it can lead to physical symptoms like insomnia, weight changes, or even cardiac problems. Leadership must model healthy behaviors Cultural change starts from the top.

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Conflict Resolution Teamwork Communication Collaboration 98

Relias

APRIL 18, 2025

In todays competitive healthcare environment, providing an exceptional patient experience isnt just a nice-to-have, its a necessity. From improving patient satisfaction to enhancing loyalty and even driving operational efficiency, patient experience is a key factor that can set healthcare providers apart.

Patient Experience 40

Patient Experience Patient Satisfaction Follow-Up Patient Care 40

MedicalGPS

JANUARY 11, 2023

It’s not unusual for some patients to spend 30 minutes or more attempting to make an appointment without success. It is imperative that the scheduling problem be solved to provide adequate care, improve patient satisfaction, increase revenue and make the physician’s practice run as smoothly as possible.

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Scheduling Appointments Patient Satisfaction Follow-Up 52

Medical Advantage

JUNE 14, 2024

By promoting patient-centered care and better coordination in care delivery, everyone involved in healthcare – patients and providers alike – can experience the benefits of value-based care: lower costs and better health outcomes. This article outlines the notable achievements of the VBC revolution now in progress.

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Patient Centered Care Patient Satisfaction Collaboration Follow-Up 52

Healthcare Law Insights blog

APRIL 25, 2022

Prior to the pandemic a Centers for Medicare and Medicaid pilot study yielded positive results with respect to hospital readmission rates and follow-up emergency department visits. The ACHAH model appears to be a feasible alternative to traditional inpatient acute care that can improve quality of care and patient satisfaction.

Hospital 52

Hospital Acute Care Patient Satisfaction Follow-Up 52

CollaborateMD

DECEMBER 21, 2023

Medical and clinical records make up the bulk of that information. But some of it is patient feedback data. Patient feedback in healthcare provides valuable insights into the service provider’s performance. Understanding your patients’ experiences is crucial for driving service quality improvements.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Unit Organization and Environment Follow-Up 52

Walker Info - Patient Experience

FEBRUARY 1, 2023

Remember: Patient Experience Is Not Patient Satisfaction People commonly think patient experience and patient satisfaction are synonymous. Patient experience focuses on perceptions whereas patient satisfaction deals with expectations. Look the patient in the eye.

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Patient Experience Patient Satisfaction Appointments Scheduling 52

Medical Advantage

MARCH 8, 2024

The platform is designed to not only enhance the patient experience but also streamline administrative tasks and boost the overall efficiency of your practice. In this article, we aim to help you make that decision. athenaCommunicator is designed to facilitate invaluable patient participation at every step.

Appointments 52

Appointments Communication Patient Satisfaction Scheduling 52

EvidenceCare

APRIL 16, 2024

From understanding the audit requirements to implementing technology for streamlined admission documentation , this article offers actionable strategies to ensure hospitals are well-prepared for the rigorous evaluation process. As researched by OS Inc., “If Breakdowns in tracking downgrades and denials can cause substantial financial losses.

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CollaborateMD

JUNE 18, 2024

Technology is playing an increasingly important role in the engagement equation by offering new and innovative ways for providers and patients to connect. This article will put the relationship between technology and patient engagement under the microscope. It will define patient engagement and examine its significance.

Appointments 52

Appointments Scheduling Communication Patient Satisfaction 52

CollaborateMD

JANUARY 31, 2024

The added efficiency gives you more time for patient care and reduces administrative headaches.  This article breaks down chiropractic medical billing software. Then, we’ll discuss keeping patient data safe and following health laws.  From checking your needs to setting up the software, this guide has you covered. 

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Billing Medication Follow-Up Insurance 52

Medical Advantage

NOVEMBER 13, 2023

By verifying patient eligibility and benefits before providing care, healthcare professionals can reduce the risk of denied claims and potential damage to the company. Verification ensures that patients are covered by health insurance, minimizing the risk of unpaid claims. Benefits of proper verification include the following.

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Billing Insurance Patient Satisfaction Follow-Up 52

Arkenea

DECEMBER 2, 2024

Benefits of care visit scheduler in patient portals: Convenience: Patients can view provider availability and schedule appointments at their convenience, without needing to call during office hours. Transparency: Patients have better visibility into provider availability and can choose the most suitable appointment slot.

Appointments 52

Appointments Scheduling Billing Communication 52

Relias

FEBRUARY 16, 2023

Transformational leadership is especially effective in health care because it emphasizes teamwork and everyone’s ability to step up as a leader when needed. Inspiration Transformational leaders inspire their teams to be their best selves, which can encourage them to be proactive and innovative about their approaches to patient care.

Patient Safety 52

Patient Safety Teamwork Patient Satisfaction Collaboration 52

Relias

FEBRUARY 20, 2024

In this article, we’ll make the case for adding a best-in-class healthcare learning management platform as part of this IT overhaul. A healthcare learning management platform can: Enhance staff competency and performance by providing access to relevant and up-to-date learning content.

Collaboration 52

Collaboration Follow-Up Patient Satisfaction Continuing Education 52

CollaborateMD

JANUARY 5, 2024

In this article, we’ll make choosing the right medical billing software easy. Medical billing must follow these rules. The right medical billing software will help you stay out of trouble by following these laws. Patient Billing Patient billing allows you to send your patients accurate invoices in an easy-to-understand format.

Billing 52

Billing Medication Follow-Up Insurance 52

Medical Advantage

JULY 12, 2024

While risk-based arrangements reward performance this also comes with assuming some financial responsibility for both the quality of care and costs associated with patient outcomes. To help those new to VBC better understand models for risk management, this article covers what providers can expect in these arrangements.

Collaboration 52

Collaboration Patient Care Patient Satisfaction Follow-Up 52

Northwest Career College

JUNE 18, 2024

A phlebotomist does more than collect blood; they should also ensure the patient’s comfort during the process. The article examines the importance of these two aspects within phlebotomy and how they promote positive outcomes and patient satisfaction.

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Communication Patient Satisfaction Follow-Up Best Practices 40

Health Prime

JANUARY 24, 2024

The healthcare industry is in a constant state of evolution, developing new tools and strategies to enhance physician performance and patient satisfaction. These ongoing industry trends can also facilitate physicians’ tasks, allowing them to focus on patients while ensuring proper revenue collection.

Billing 52

Billing Communication Medication Appointments 52

Medical Advantage

MARCH 27, 2024

From easy online scheduling through patient portals to streamlined billing processes, a centralized approach can significantly enhance patient satisfaction.

Billing 52

Billing Patient Satisfaction Patient Care Appointments 52

MedicalGPS

AUGUST 10, 2022

After you answer the ‘what’, not too many people will ever follow up and ask, “ why do you do what you do?”. ” (2) Chances are if you’re reading this article, you are part of a healthcare organization; perhaps a large, or maybe a medium, or possibly a small healthcare organization. The ‘what’ is straightforward enough.

Patient Experience 52

Patient Experience Follow-Up Patient Care Patient Satisfaction 52

Relias

APRIL 18, 2025

This is where the Net Promoter Score, or NPS in healthcare comes ina key metric that allows healthcare providers to measure patient loyalty and, more importantly, take actionable steps to improve their experiences. Lets look at what it means, how to measure it, and why its vital for the future of patient care.

Patient Experience 40

Patient Experience Patient Satisfaction Best Practices Hospital 40

Arkenea

AUGUST 15, 2024

We will also dive into the process of EMR API integration in the later part of the article. Improved Patient Satisfaction Patient well-being and satisfaction is the key objective of any healthcare organization. This seamless flow of information allows providers to speed up treatment.

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HIPAA Appointments EHR / EMR Billing 40

Practice Builders

JANUARY 30, 2024

Share evidence-based content, debunk common myths, and encourage your followers to seek clarification. This not only fortifies your online credibility but also fosters trust among your patient community, a crucial aspect of social media marketing for healthcare.

Communication 52

Communication Patient Experience Patient Satisfaction Follow-Up 52

CollaborateMD

SEPTEMBER 26, 2024

There’s got to be a method that’s more direct and aligns with modern patient preferences. In this article, we’ll look at the rise of SMS and broadcast messaging in healthcare. Outstanding balances go down, and your revenue goes up. Your team doesn’t need to spend valuable time on manual follow-ups.

Billing 52

Billing Medication Communication Follow-Up 52

Northwest Suburban College

MARCH 22, 2024

With their wide-ranging skillset and knowledge, Medical Assistants are indispensable members of the healthcare team, with their contributions leading to improved patient care and the smooth functioning of healthcare facilities.

Medical Assistant 52

Medical Assistant Medication Patient Education Vital Signs 52

CollaborateMD

FEBRUARY 3, 2025

Studies suggest that when patients feel connected to and actively participate in their healthcare, they communicate effectively with their providers and experience better health outcomes. At the same time, providers see increased patient satisfaction and retention. Increase patient follow-up care.

Communication 52

Communication Appointments Scheduling Follow-Up 52

Scrubs

APRIL 28, 2023

Kaiser Permanente, one of the largest health systems in California, is trying to treat more patients at home as a way of reducing costs, and nurses are worried that more health systems may follow suit. Patients enrolled in the program must meet established clinical and safety criteria.

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Patient Satisfaction Hospital Follow-Up Acute Care 242