Walker Info - Patient Experience

FEBRUARY 1, 2023

Siemens Healthineers reports that active patient choices impact more than 60% of healthcare spending. Organizations wanting to earn their business must win on the patient experience (PX). Healthcare research indicates better care experiences improve clinical outcomes. What Is the Patient Experience?

Patient Experience 52

Patient Experience Patient Satisfaction Patient Centered Care Hospital 52

Northwest Suburban College

SEPTEMBER 6, 2024

Medical assistants are indispensable healthcare professionals who play a key role in providing quality patient care and ensuring the smooth operation of medical facilities. Time Management and Organization Medical assistants often juggle multiple tasks concurrently, from administrative responsibilities to direct patient care.

Medical Assistant 52

Medical Assistant Patient Experience Medication Continuing Education 52

Northwest Suburban College

JULY 5, 2024

Dental Assistants play a significant role in enhancing patient experiences throughout their dental care journey. With responsibilities spanning beyond technical tasks, they forge strong connections with patients, helping to create a positive and comfortable environment within the dental clinic.

Patient Experience 52

Patient Experience Communication Vital Signs Collaboration 52

Health Prime

NOVEMBER 20, 2024

Long check-in wait times Extended wait times during check-in are one of the main complaints that patients report when they visit a healthcare facility. This can also lead to increased anxiety and stress, particularly for patients who already deal with health concerns.

Medication 52

Medication Patient Satisfaction Communication Insurance 52

Relias

APRIL 18, 2025

Patient experience trends for 2025 and beyond As healthcare evolves, patient experience remains at the forefront of delivering quality care. Emerging trends in patient experience not only reflect the changing needs and preferences of patients but also influence health outcomes and operational efficiency.

Patient Experience 40

Patient Experience Patient Satisfaction Follow-Up Communication 40

Relias

MAY 6, 2025

In healthcare, patient experience is of paramount importance. Understanding patients perspectives and feedback can help healthcare providers personalize and enhance the quality of care they deliver. Patient experience surveys capture and analyze feedback from patients about their healthcare experiences.

Patient Experience 40

Patient Experience Appointments Discharges Patient Records 40

Health Prime

JUNE 20, 2024

Staff shortages and high turnover rates in healthcare affect the quality and safety of healthcare services, disrupt the efficiency of healthcare facilities, and have far-reaching implications for patient care and financial stability. This cycle perpetuates the problem, as overworked staff are more likely to leave the profession.

Billing 105

Billing Patient Care Appointments Patient Satisfaction 105

Health Prime

MARCH 21, 2024

The revenue cycle in healthcare refers to the entire process of managing the financial aspects of patient care, from the initial appointment scheduling to the final payment received for services rendered. It is also essential that your practice regularly updates patient records to prevent billing errors and delays.

Billing 105

Billing Medication Follow-Up Appointments 105

Practice Index

FEBRUARY 6, 2025

Integrated Care Boards (ICBs) are expected to continue supporting practices in delivering a modern general practice model, improving access, continuity and overall patient experience. This shift aims to move primary care from a reactive model to a more proactive one.

Admissions 64

Admissions Follow-Up Appointments Documentation 64

Health Prime

MAY 2, 2024

Implement appointment reminders and follow-ups Use automated appointment reminders and follow-up communications to enhance the patient experience. When done correctly, medical practices can improve their effectiveness while improving cash flow, staff well-being, and patient care.

Follow-Up 105

Follow-Up Appointments Billing Scheduling 105

CollaborateMD

MARCH 20, 2025

It streamlines administrative tasks, offering tools to enhance operational efficiency and patient care. Here’s a breakdown of essential features of practice management systems : Patient Scheduling : Streamline efficient appointment booking while minimizing no-shows through automated reminders.

Appointments 52

Appointments Billing Scheduling HIPAA 52

Practice Builders

APRIL 25, 2024

A successful practice’s ability to schedule patient appointments effectively is essential in the dynamic healthcare industry. As healthcare digital marketing providers, we know that making the most of patients’ schedules not only guarantees improved productivity but also improves the patient experience in general.

Scheduling 59

Scheduling Appointments Patient Satisfaction Patient Experience 59

Guideway Care

NOVEMBER 21, 2023

This is where an outsourced “care guidance” program and partner become invaluable. The Care Guidance Advantage 1. Bridging the Human-Tech Gap : Optimal patient care involves a human touch that automated technology alone can’t provide. healthcare system. For further insights, you can access the full article here.

Patient Care 52

Patient Care Follow-Up Communication Appointments 52

Health Prime

APRIL 11, 2024

Also, remember to optimize staffing levels and roles to improve productivity and patient care. Patient experience: Focus on enhancing the patient’s journey from scheduling appointments to post-visit follow-ups. Feel free to reach us at sales@hpiinc.com.

Billing 105

Billing Patient Satisfaction Scheduling Medical Coding 105

Health Populi

JULY 7, 2023

See that urgent care visits were more likely sought by younger patients under 43. Telehealth visits were most common for follow-ups from prior medical appointments, primary or preventive care, and behavioral health or counseling — with this category of visits growing by 6 percentage points from 2022 to 2023.

Appointments 118

Appointments Follow-Up Hospital Medication 118

Northwest Career College

APRIL 9, 2025

Improved listening and explaining increase patient comfort and support. Here, the focus is to enhance these much-needed communication skills for a better patient experience. Specific: I will improve my communication in patient relationships by practicing active listening and clear explanations during appointments.

Medical Assistant 40

Medical Assistant Medication Patient Satisfaction Follow-Up 40

Northwest Career College

FEBRUARY 28, 2025

Some of the work activities include: Appointment Setting Managed patient records and ensured they were up-to-date. These vital tasks provide a seamless patient experience and allow medical professionals to focus on caregiving. Scheduler: This is organizing appointments and seeing an office running on schedule.

Medical Administrative Assistant 40

Medical Administrative Assistant Medication Problem Solving Skills Billing 40

Northwest Suburban College

MARCH 29, 2024

Their responsibilities are multifaceted, from patient care, sterilizing instruments, taking dental radiographs, to administrative work. In essence, dental assistants are the backbone of modern dentistry, operating behind the scenes to ensure optimal patient care.

Patient Care 52

Patient Care Sterilization Diagnostics Communication 52

Physicians Practice

OCTOBER 11, 2024

Managing patient access, appointment volume, and operational workflows can be overwhelming with the sheer volume and complexity of healthcare data. It outlines how specific metrics reveal scheduling gaps, reduce patient wait times, and ultimately boost both revenue and patient satisfaction.

Patient Satisfaction 45

Patient Satisfaction Patient Care Scheduling Appointments 45

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Discharges Outpatient Care 52

Practice Builders

MARCH 22, 2024

One way to do this is by asking patients about their experiences and what they liked or disliked. Additionally, making telehealth easy to use involves using simple tools for online communication and scheduling appointments. This quick access to care leads to better outcomes and higher levels of patient satisfaction.

Patient Satisfaction 59

Patient Satisfaction Appointments Scheduling Communication 59

ACI Medical & Dental School

AUGUST 8, 2024

Their responsibilities extend beyond assisting dentists during procedures; they also manage administrative tasks, patient care, and ensure the office complies with health regulations. This multifaceted role is vital for delivering high-quality dental care and creating a positive patient experience.

Sterilization 52

Sterilization Follow-Up Vital Signs Appointments 52

Health Populi

JUNE 6, 2021

Telemedicine is, in fact, the top area where health care organizations are investing to improve the patient care experience: 75% of providers are investing in telemedicine to improve patient care in 2021 compared with 42% in 2019.

Patient Satisfaction 87

Patient Satisfaction Patient Experience Follow-Up Communication 87

Valant

JUNE 19, 2024

Benefits for Patients and Providers Telemedicine offers several advantages: Efficiency: Patients save time by avoiding commutes and waiting rooms, leading to more efficient appointments. Convenience: Patients can schedule appointments at their convenience, sometimes even during non-traditional hours.

Triage 52

Triage Appointments HIPAA Hospital 52

Northwest Suburban College

JUNE 14, 2024

Medical Assistants work in various settings, including hospitals, clinics, private practices, and long-term care facilities, making them integral to the healthcare system. Medical Assistants also play a significant role in preventive medicine, assisting with screenings, patient education, and follow-up care.

Medical Assistant 52

Medical Assistant Medication Follow-Up Appointments 52

We Care Online

OCTOBER 24, 2024

Another task that can really add to your team’s workload is the scheduling and re-scheduling of appointments. Your front desk team may struggle to offer the best customer service to every patient that arrives in your clinic if they’re constantly answering the phone. However, efficiency should never be put ahead of patient care.

Huddles/Rounds 52

Huddles/Rounds Appointments Patient Experience Scheduling 52

Medical Advantage

MARCH 8, 2024

The platform is designed to not only enhance the patient experience but also streamline administrative tasks and boost the overall efficiency of your practice. They also can view test results, request prescriptions, and manage their appointments, all at the time most convenient for them without having to call the provider.

Appointments 52

Appointments Communication Patient Satisfaction Scheduling 52

MedVA

DECEMBER 7, 2023

With an influx of patients seeking last-minute appointments, increased administrative tasks, and the general chaos of the festive season, healthcare providers must find innovative solutions to manage the holiday rush efficiently. Streamlined communication improves patient satisfaction and reduces the stress on front desk staff.

Medical Assistant 52

Medical Assistant Medication Appointments Billing 52

Medical Advantage

OCTOBER 18, 2023

The healthcare industry continues a digital transformation journey as advances in digital technologies are changing the way we think about healthcare business models, access to care, patient care and care delivery. What Is Digital Transformation in Healthcare?

Patient Experience 52

Patient Experience Patient Care Medication Communication 52

Medical Advantage

MARCH 27, 2024

Efficient practice management stands as a cornerstone of successful patient care and operational excellence. This consolidation leads to increased efficiency, allowing healthcare providers to focus more on patient care than administrative tasks.

Billing 52

Billing Patient Satisfaction Patient Care Appointments 52

CollaborateMD

MAY 17, 2023

Our presentation focused on how integrating with a unified communications platform like Updox and leveraging extensible APIs can enhance your EHR, streamline communication workflows, and improve the patient experience. Patients today are more informed than ever before. Schedule a demo today! ​

Communication 52

Communication Triage Appointments Patient Care 52

Relias

APRIL 18, 2025

Creating a patient satisfaction survey that captures meaningful feedback is essential for any healthcare provider looking to improve their services. By asking the right patient satisfaction survey questions, you can gain valuable insights that help enhance patient experiences and outcomes.

Patient Satisfaction 40

Patient Satisfaction Patient Experience Appointments Communication 40

Valant

MARCH 26, 2024

Worse yet, it could lead to inconsistent patient care. Standardizing technology systems can make all the difference to the efficiency of your workflow, the patient experience, the ease of training new staff, and your practice’s capacity to grow profits. Consider integration between software tools.

Scheduling 52

Scheduling Billing Patient Experience Appointments 52

Relias

JANUARY 8, 2024

But gaining patient trust isn’t the only benefit of high patient satisfaction scores. Medicare payment systems link patient satisfaction scores with reimbursement rates, making quality patient care a primary determinant of an organization’s viability and motivating healthcare administrators to implement patient satisfaction strategies.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Hospital Scheduling 52

Northwest Career College

MAY 1, 2024

Today, efficient patient scheduling is no longer just about booking appointments; it’s about optimizing access to healthcare services, improving patient satisfaction, and making the most of available resources. Patients can now request appointments anytime, anywhere, using their smartphones or computers.

Medical Administrative Assistant 40

Medical Administrative Assistant Scheduling Medication Patient Satisfaction 40

Valant

JULY 5, 2024

Today, efficient EHRs play a major role in improving practice operations, enhancing patient care, and driving growth and scalability. For clinicians, efficient scheduling means better time management and the ability to see more patients. Once appointments are scheduled, automated reminders reduce no-shows and late cancellations.

Documentation 40

Documentation Billing Scheduling Appointments 40

Valant

MARCH 25, 2024

In your communications, be clear about how this EHR migration will impact the patient experience for the better. The new EHR will come with an easy-to-use patient portal. The EHR will speed staff workflow, giving them more time to interact with patients. Remember to focus on the patient experience.

Scheduling 52

Scheduling Communication Appointments Documentation 52