Health Prime

JUNE 20, 2024

According to the 2023 ACHE’s Top Issues Confronting Hospitals survey , workforce challenges emerged as the foremost concern for hospital CEOs, ranking number one on their list of priorities. In extreme cases, this can result in delayed diagnoses and treatment, negatively impacting patient outcomes.

Billing 85

Billing Appointments Patient Care Patient Satisfaction 85

Relias

JANUARY 30, 2024

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

Patient Satisfaction 52

Patient Satisfaction Patient Experience Scheduling Appointments 52

Health Populi

JULY 7, 2023

See my Hot Points below, discussing my views on the morphing of health care real estate from Pill Hill and inpatient hospitals to the home and closer-to-home sites. In the 2023 Patient Consumer Survey report, the topline lesson is that “cost and location drive patient decisions, while service and comfort drive experience.”

Appointments 118

Appointments Follow-Up Hospital Medication 118

Practice Index

MAY 23, 2024

BMA moves to vote on GP contract protest Doctors may limit their daily appointments to 25 as part of protest action against this year’s contract. This could involve refusing to write fit notes and sending prescriptions and investigations back to hospitals when the hospital has asked the practice to organise them.

Huddles/Rounds 52

Huddles/Rounds Appointments Patient Representative Hospital 52

Scrubs

NOVEMBER 2, 2023

They can often perform clinical duties like taking patient vital signs, administering injections, and assisting with minor surgical procedures. At the same time, they manage administrative tasks such as scheduling appointments, billing, and maintaining patient records.

Medical Assistant 147

Medical Assistant Medical Administrative Assistant Medication Medical Terminology 147

Health Populi

JUNE 18, 2024

Health care access is a challenge in rural and urban areas, cities and suburbs, and across more demographic groups than you might realize, as we see wait times grow for appointments, primary care shortages, and delays in screening plaguing health systems around the world.

Triage 71

Triage Appointments Collaboration Scheduling 71

Health Populi

JUNE 25, 2018

Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. Providers’ addressing friction points for consumers trying to access healthcare services is key to garnering patients’ loyalty and trust.

Hospital 81

Hospital Customer Service Billing Patient Experience 81

Guideway Care

APRIL 24, 2024

These services include helping patients find the right care, make appointments, and track their progress. The primary objective is to streamline the patient’s journey, from diagnosis to treatment and beyond. Healthcare navigation plays a crucial role in enhancing this experience by providing personalized guidance.

Interdisciplinary Team 52

Interdisciplinary Team Patient Experience Appointments Hospital 52

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing 96

Billing Medication Follow-Up Patient Experience 96

Health Populi

JUNE 10, 2024

We expect at least 2,400 attendees registered for the meeting, and they’ll not just be representing the health insurance industry itself; folks will attend #AHIP2024 from other industry segments including pharmaceuticals, technology, hospitals and health systems, and the investment and financial services communities.

Insurance 71

Insurance Patient Experience Hospital Best Practices 71

Northwest Suburban College

JUNE 14, 2024

Medical Assistants work in various settings, including hospitals, clinics, private practices, and long-term care facilities, making them integral to the healthcare system. They may be responsible for preparing the examination room, obtaining vital signs, and ensuring the patient is comfortable.

Medical Assistant 52

Medical Assistant Medication Follow-Up Appointments 52

Health Populi

APRIL 12, 2024

Hospital care is coming home. Most patients given the choice would rather receive acute, hospital-level care in the comfort, safety, and hygiene of their own homes. Patients-as-consumers increasingly expect retail-enchanting service levels from health care – especially as patients pay medical bills increasingly out-of-pocket.

Appointments 83

Appointments Hospital Follow-Up Billing 83

CollaborateMD

JUNE 18, 2024

Engaged patients participate in their care by working collaboratively with providers to make informed decisions about their treatment. Engaged patients experience better health outcomes, driven by several factors: Engaged patients understand the reasoning behind their treatment, motivating them to continue.

Appointments 52

Appointments Scheduling Patient Satisfaction Communication 52

Arkenea

JULY 12, 2024

This whole recommendation process falls into the patient referral process. A referral process involves obtaining patient information such as insurance details, and demographics; also scheduling appointments. This task can get cumbersome, so a patient referral tracking system manages the referral process.

Medication 52

Medication Follow-Up Appointments Tests 52

Northwest Suburban College

JUNE 7, 2024

Gaining Exposure to a Diverse Range of Medical Settings Medical assistants play a crucial role in a wide variety of healthcare settings, and our externship experience prepares students for the diverse environments they may encounter in their careers. Ready to begin your journey to become a medical assistant ?

Medical Assistant 52

Medical Assistant Medication Huddles/Rounds Communication 52

Walker Info - Patient Experience

FEBRUARY 1, 2023

Patient experience is more than feeling good about feeling good. The definition of care now includes every touchpoint—from appointments to invoices and everything in between. In fact, more than 70% of patients would switch healthcare providers to improve their experience. The two assess different things.

Patient Experience 52

Patient Experience Patient Satisfaction Appointments Scheduling 52

Guideway Care

NOVEMBER 21, 2023

It collaborates with hospitals and providers, extending support to enhance care coordination and management. The benefits include reaching more patients, removing non-clinical tasks from nursing workloads, performing follow-ups, scheduling appointments, ensuring compliance and reducing unnecessary service utilization.

Patient Care 52

Patient Care Follow-Up Communication Appointments 52

Health Populi

JUNE 26, 2023

Note that 21% of these sicker patients needed a particular doctor or hospital not covered by their insurance — that is, out-of-network. Here are the data on administrative burdens impact more people who are sicker than those who are in better health. The Qualtrics Study explored the views of over 1,000 U.S.

Insurance 62

Insurance Appointments Billing Hospital 62

Health Populi

JULY 29, 2022

In another factor to add into the retail health landscape, Dollar General (DG) the 80-year old retailer known for selling low-priced fast-moving consumer goods in peoples’ neighborhoods appointed a healthcare advisory panel this week. So even older work-age patients are seeking the convenient communication channel of text in 2022.

Appointments 87

Appointments Scheduling Follow-Up Insurance 87

Health Populi

FEBRUARY 7, 2019

Most health consumers expect providers to communicate about routine health care helping them track lab results, recommend and schedule preventive tests and screenings, text or online chat between appointments, and send reminders about taking medicines. Satisfaction outweighs loyalty.

Communication 125

Communication Patient Experience Scheduling Appointments 125

Prism Career Institute

JANUARY 9, 2024

Medical assistants are crucial to fostering medical environments that run smoothly and creating positive patient experiences. Medical assistants can work at hospitals, clinics, cancer centers, pediatric offices, orthopedic offices, and other medical settings. What Is an Orthopedics Medical Assistant?

Medical Assistant 52

Medical Assistant Medication Vital Signs Certification 52

DrChrono

APRIL 16, 2018

Leading patient experience platform BirdEye today announced its partnership with DrChrono, the company enabling the medical practice of the future. With this new integration, DrChrono’s medical practice customers will be able to automatically send review requests to patients after an appointment.

Appointments 40

Appointments Patient Experience Hospital Medication 40

Health Populi

MAY 22, 2023

The second chart graphs average charge per claim for common retail clinic diagnoses, connecting the dots between site-of-care and lower costs in retail clinics compared with hospital outpatient departments, doctor’s offices, and urgent care centers which are higher-cost than retail clinics.

Patient Advocacy 62

Patient Advocacy Hospital Appointments Insurance 62

Minority Nurse

JUNE 22, 2022

Johnson, “was the language, the cultural barriers and the stress the women experienced when they would come to the hospital. The mechanism that would be employed is referred to as patient navigation. Dr. Freeman, who now oversees the operations of the Harold P.

Patient Satisfaction 98

Patient Satisfaction Communication Hospital Appointments 98

Health Populi

OCTOBER 13, 2023

ranking: that, “Sharing is caring,” adding that Lyft has continued to expand its healthcare business to link patients needing transportation — a key social determinant of health and care access — to doctor’s appointments, dialysis sessions, mental health services, and college student health services.

Insurance 83

Insurance Communication Appointments Hospital 83

Health Populi

JUNE 22, 2020

” Our panel includes Adrienne Boissy, MD, Chief of Patient Experience at The Cleveland Clinic; Grace Cordovano, PhD, Enlightening Results; Joseph DeVivo, CEO of InTouch Health (recently acquired by Teladoc); and Abner Mason, CEO and Founder of ConsejoSano. This is shown in the last slide with the blue bars.

Insurance 71

Insurance Scheduling Patient Experience Appointments 71

Health Populi

JULY 20, 2020

Livongo’s approach, and others in this next-generation of consumer-facing virtual care tools, addresses the three patient-satisfaction drivers Accenture’s study revealed: a more personalized experience, quicker response, and more convenient access through new communication channels.

Communication 172

Communication Patient Representative Patient Satisfaction Follow-Up 172

Health Populi

OCTOBER 19, 2021

Those digital health expectations surpass peoples’ benchmarks for accessing primary care doctors and specialty care doctors and hospitals, based on ACSI’s survey conducted among 12,274 customers via email. Year on year, few experience benchmarks significantly shifted between 2020 and 2021, the first bar chart shows.

Insurance 77

Insurance Outpatient Care Follow-Up Administrative Work 77

Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Together, the two reports from J.D.

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

APRIL 23, 2024

Here, McKinsey recommends innovating patient access on-ramps thinking about an end-to-end transformation mindset — personalizing engagement with consumers from scheduling appointments and recommending appropriate care settings for those encounters to customizing outreach for chronic care management.

Best Practices 83

Best Practices Appointments Scheduling Insurance 83

Health Populi

MARCH 10, 2020

Six in ten people are open to health and wellness services via virtual channels, over half like the idea of remote monitoring linking with at-home devices, and 1 in 2 people would be open to routine appointments through telehealth. Nearly one-half would also be keen on mental health appointments and specialty visits for chronic conditions.

Appointments 139

Appointments HIPAA Documentation Tests 139

Minority Nurse

JUNE 28, 2022

The main program goals are to: decrease Black maternal mortality and morbidity; improve patient experiences; provide doulas for free to families; and help those interested in becoming doulas build critical skills and later use those skills to earn wages. They train over the course of seven weekends.

Hospital 98

Hospital Appointments Patient Experience Collaboration 98

Health Populi

AUGUST 22, 2019

The most widely available programs were online scheduling for patients (new and existing), evening and weekend hours, same-day appointments, “reserving” in an urgent care queue, and walk-in clinic hours. The key takeaway of the report is that “consumer experience efforts remain limited,” Kaufman Hall recognized.

Hospital 67

Hospital Discharges Appointments Scheduling 67

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. As consumers, people have great expectations from the organizations on the supply side of health care — providers (hospitals and doctors), health insurance plans, pharma and medical device companies.

Follow-Up 66

Follow-Up Communication Insurance Appointments 66

MedVA

SEPTEMBER 18, 2023

These smart virtual assistants can handle a wide range of tasks, from making appointments and taking care of billing to more specialized tasks like getting patients involved, keeping track of medical records, and even helping with preliminary diagnoses.

Medical Assistant 52

Medical Assistant Medication HIPAA Follow-Up 52

Health Populi

JULY 12, 2021

That one-third of people attesting that chronic conditions make it difficult to maintain health is retail’s opportunity to partner with the legacy health/care stakeholders — with hospital systems, physicians and nurses in local communities, and with pharma and life science companies who are looking to add value “beyond the pill.”

Collaboration 77

Collaboration Appointments Medication Hospital 77

Health Populi

MARCH 13, 2024

adults’ levels of trust in health care services and suppliers, finding the greatest trust lies with a consumer’s local pharmacy (for 77% of consumers), followed by hospitals (for 73% of people) and in third rank, health technology (63%). The 2023 Edelman Trust Barometer gauged U.S. public health, as well.

Collaboration 108

Collaboration Best Practices Triage Follow-Up 108