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A ‘SEET’ at the Table: Managing the Four Drivers of Patient Experience

Walker Info - Patient Experience

Each a small but powerful gesture to ease the patients fear and transform the interaction into one of care and connection. This is patient experience. Hospitals with higher patient experience scores report a 161% better net margin than competitors with low scores. [1] Patient experience influences provider loyalty.

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What is the Quadruple Aim of healthcare?

Mobius MD

The Triple Aim of healthcare refers to three goals: enhancing the patient experience, improving population health, and reducing costs. Enhancing the patient experience At its core, the Quadruple Aim is about improving patients’ lives. The post What is the Quadruple Aim of healthcare?

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Maine Hospital Using AI to Record Patient Conversations

Scrubs

Deborah Vaughan, a patient at the hospital, said she appreciates being able to look her doctor in the eye while talking about her health. Her regular doctor, Dr. Rebecca Hemphill, used the AI app during her last two medical appointments at MaineHealth. The AI is sold under the name Dragon Ambient Experience or DAX.

Hospital 264
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Reduce patient wait times with these tips

Mobius MD

Long waits are a primary driver of patient dissatisfaction , so reducing patient wait times should be a priority for every practice. Reducing delays sets the tone for a better visit and enhances the patient experience. The average patient wait time across specialties in U.S. cities is 20 minutes.

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Understand your Revenue Cycle to set your medical practice for success 

Health Prime

The revenue cycle in healthcare refers to the entire process of managing the financial aspects of patient care, from the initial appointment scheduling to the final payment received for services rendered. It is also essential that your practice regularly updates patient records to prevent billing errors and delays.

Billing 105
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What do the Neighbourhood Health Guidelines mean for Practice Managers?

Practice Index

While the document sets out a vision for integrated, community-focused care, it provides little in the way of clear guidance for GP practices, leaving them uncertain about how they fit into the evolving system. The publication of the Neighbourhood Health Guidelines for 2025/26 has once again left general practice in the dark.

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Common Myths About Medical Assistants

Scrubs

They can often perform clinical duties like taking patient vital signs, administering injections, and assisting with minor surgical procedures. At the same time, they manage administrative tasks such as scheduling appointments, billing, and maintaining patient records.