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988, Behavioral Health Services, and Better Crisis Response

Relias

A core component of 988, especially for those working in behavioral health, is its potential to mitigate crisis situations before they escalate. By integrating your organization into the 988 response system, you can become a resource for follow up needs those in crisis may have, such as outpatient appointments.

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Patient Interaction: Essential Strategies for Medical Administrative Assistants

Northwest Career College

They manage patient records and schedule appointments, often serving as patients’ first point of contact. Keeping a calm and steady voice can help prevent situations from escalating. De-escalation Strategies De-escalation is crucial when dealing with difficult interactions.