MedicalGPS

SEPTEMBER 7, 2022

Chances are that your practice already has some sort of a patient satisfaction/experience survey in place. 2 – Determine Key Performance Indicators (KPIs) Using your patient satisfaction/experience survey questionnaire, select the questions that measure the areas that you and your team have decided to work towards improving.

Patient Experience 52

Patient Experience Customer Service Patient Satisfaction Appointments 52

Northwest Career College

MAY 27, 2024

As a Dental Administrative Assistant, your role ensures every clinic patient has an excellent customer service experience. In addition to properly preparing for upcoming patient visits, you must effectively follow up with patients after their appointments.

Follow-Up 40

Follow-Up Patient Care Patient Satisfaction Appointments 40

Northwest Career College

AUGUST 1, 2024

The Role of the Front Desk The front desk is the most frequent contact point for patients visiting a dental practice, forming an essential part of their experience. Customer service and communication skills, bundled with organizational skills, go a long way in helping a practice run smoothly.

Customer Service 40

Customer Service Communication Patient Satisfaction Billing 40