Northwest Career College

MAY 27, 2024

As a Dental Administrative Assistant, your role ensures every clinic patient has an excellent customer service experience. In addition to properly preparing for upcoming patient visits, you must effectively follow up with patients after their appointments.

Follow-Up 40

Follow-Up Patient Care Patient Satisfaction Appointments 40

Scrubs

APRIL 9, 2023

With its ability to engage in conversations with multiple users simultaneously, ChatGPT provides doctors and nurses more time to focus on tasks that require their expertise while providing superior customer service for potential or existing patients. Get out of line and get back your time with automated appointment scheduling!

Follow-Up 130

Follow-Up Customer Service Appointments Scheduling 130

MedVA

SEPTEMBER 18, 2023

Welcome to the digital era in veterinary care, where Veterinary Virtual Assistants (VVAs) boost efficiency and customer service. VVAs handle appointments, patient follow-ups, inventory, billing, and other jobs that take a lot of time but are necessary for running the business.

Follow-Up 52

Follow-Up Appointments Customer Service Billing 52

Northwest Career College

AUGUST 1, 2024

Customer service and communication skills, bundled with organizational skills, go a long way in helping a practice run smoothly. Dental administrative assistants can be trained to multitask efficiently, from scheduling appointments to managing phone calls.

Customer Service 40

Customer Service Communication Patient Satisfaction Billing 40

MedicalGPS

SEPTEMBER 7, 2022

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. The minimum score was 44.67%, which occurred in November of 2021. See Figure 2.

Customer Service 52

Customer Service Patient Experience Patient Satisfaction Appointments 52

Sensible Medicine

FEBRUARY 2, 2024

Customer service can be trying, and I’ll argue that being a doctor is the most difficult customer service field. Even on the days I am able to limit work to, let’s say, a nine-hour day, and nobody calls after hours, the worry about patients can follow me. 5] I loathe the term “work-life balance.”

Customer Service 100

Customer Service Diagnostics Follow-Up Appointments 100

Top Practices

DECEMBER 19, 2022

So, I have every staff member trained on having the ability to answer the phones, make appointments, and answer the patient's most commonly asked questions. I do not want my front desk person to put a new patient on hold, so if she is on the phone making an appointment, then who is taking care of the patient in front of you.

Medical Assistant 52

Medical Assistant Appointments Customer Service Follow-Up 52