Sensible Medicine

FEBRUARY 2, 2024

Customer service can be trying, and I’ll argue that being a doctor is the most difficult customer service field. Even on the days I am able to limit work to, let’s say, a nine-hour day, and nobody calls after hours, the worry about patients can follow me. 5] I loathe the term “work-life balance.”

Customer Service 296

Customer Service Diagnostics Follow-Up Appointments 296

Scrubs

APRIL 9, 2023

With its ability to engage in conversations with multiple users simultaneously, ChatGPT provides doctors and nurses more time to focus on tasks that require their expertise while providing superior customer service for potential or existing patients. Get out of line and get back your time with automated appointment scheduling!

Follow-Up 130

Follow-Up Customer Service Appointments Scheduling 130

Northwest Career College

MAY 27, 2024

As a Dental Administrative Assistant, your role ensures every clinic patient has an excellent customer service experience. In addition to properly preparing for upcoming patient visits, you must effectively follow up with patients after their appointments.

Follow-Up 40

Follow-Up Patient Care Patient Satisfaction Appointments 40

MedVA

SEPTEMBER 18, 2023

Welcome to the digital era in veterinary care, where Veterinary Virtual Assistants (VVAs) boost efficiency and customer service. VVAs handle appointments, patient follow-ups, inventory, billing, and other jobs that take a lot of time but are necessary for running the business.

Follow-Up 52

Follow-Up Appointments Customer Service Billing 52

MedicalGPS

SEPTEMBER 7, 2022

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. The minimum score was 44.67%, which occurred in November of 2021. See Figure 2.

Patient Experience 52

Patient Experience Customer Service Patient Satisfaction Appointments 52

Northwest Career College

AUGUST 1, 2024

Customer service and communication skills, bundled with organizational skills, go a long way in helping a practice run smoothly. Dental administrative assistants can be trained to multitask efficiently, from scheduling appointments to managing phone calls.

Customer Service 40

Customer Service Communication Patient Satisfaction Billing 40

CareerStep

JULY 12, 2024

If you’re weighing whether in-person or online training is best for you, the following chart may help! They manage patient records, schedule appointments, take x-rays and imprints, and can even help the dentist during procedures. I’m the only person they want to draw their blood.”

Medication 97

Medication Certification Medical Assistant Medical Coding 97