The Healthcare Blog

FEBRUARY 24, 2025

Now the company is supporting rare disease patients, funded primarily by pharma, across the globe. Lynda gives a full demo of both the clinician and patient experience–coordinating meds, labs, imaging, appointments, content, symptoms, patient reported outcomes, peer and coach support, and more.

Appointments 62

Appointments Patient Experience Medication 62

The Healthcare Blog

APRIL 23, 2024

They touch over 50m patients and 45,000 providers a year, and are now a significant player in the key part of patient experience–converting a patient looking into an actual appointment with the provider. Relatient focuses on intelligent scheduling, specifically for the larger specialty groups.

Patient Experience 109

Patient Experience Scheduling Appointments 109

Scrubs

MARCH 21, 2023

Deborah Vaughan, a patient at the hospital, said she appreciates being able to look her doctor in the eye while talking about her health. Her regular doctor, Dr. Rebecca Hemphill, used the AI app during her last two medical appointments at MaineHealth. It feels more like my needs are being met. You could miss critical information.”

Hospital 264

Hospital Follow-Up Appointments Patient Experience 264

Health Prime

JUNE 20, 2024

Maximizing interventions to protect HCPs, patients, and visitors is always critical, including when considering strategies to address staffing shortages. However, with fewer healthcare professionals available, patient-to-provider ratios increase, leading to longer wait times, rushed appointments, and reduced patient satisfaction.

Billing 105

Billing Patient Care Appointments Patient Satisfaction 105

Practice Index

FEBRUARY 6, 2025

Integrated Care Boards (ICBs) are expected to continue supporting practices in delivering a modern general practice model, improving access, continuity and overall patient experience. Instead of issuing vague ambitions, NHS England must provide the certainty and support required to deliver high-quality patient care.

Admissions 64

Admissions Follow-Up Appointments Patient Experience 64

Health Prime

MARCH 21, 2024

The revenue cycle in healthcare refers to the entire process of managing the financial aspects of patient care, from the initial appointment scheduling to the final payment received for services rendered. It is also essential that your practice regularly updates patient records to prevent billing errors and delays.

Billing 105

Billing Medication Follow-Up Appointments 105

Health Prime

MARCH 6, 2024

Seamless communication and engagement A patient portal serves as a direct channel for effective communication between healthcare providers and patients. Additionally, patients can address billing inquiries, view statements, and understand their financial responsibilities, promoting transparency in the billing process.

Communication 98

Communication HIPAA Billing Appointments 98

Health Prime

APRIL 11, 2024

Also, remember to optimize staffing levels and roles to improve productivity and patient care. Patient experience: Focus on enhancing the patient’s journey from scheduling appointments to post-visit follow-ups. Read more about this in our blog Practice Optimization: How to convert resources into revenue.

Billing 105

Billing Patient Satisfaction Scheduling Follow-Up 105

Health Populi

SEPTEMBER 10, 2019

Using digital tech has improved consumers’ experiences with health care providers across a range of tasks: 53% told Philips it’s easier to schedule appointments, 47% think it’s easier to get test results, 42% receive appointment reminders, and 27% are able to monitor health indicators on their own.

Patient Experience 91

Patient Experience Collaboration Appointments Transfers 91

The Healthcare Blog

SEPTEMBER 19, 2024

David Dyke is the Chief Product Officer of Relatient, which is one of the biggest players in the up and coming area of direct patient scheduling. Why is it so hard? There is a ton of complexity behind this including what David says is an average of infinity minus one API calls to the practice management system and EMR of all of its clients.

Scheduling 117

Scheduling Appointments Patient Experience Medication 117

Northwest Career College

FEBRUARY 28, 2025

If youve been considering a job in the medical field that is cost-effective and time-saving, this blog might be just for you. Some of the work activities include: Appointment Setting Managed patient records and ensured they were up-to-date. Scheduler: This is organizing appointments and seeing an office running on schedule.

Medical Administrative Assistant 40

Medical Administrative Assistant Medication Problem Solving Skills Billing 40

Practice Builders

AUGUST 11, 2024

Understanding these complaints instead of taking the position of stubborn ignorance is the first step toward improving patient experience. In this blog post, we talk about some of the most common patient complaints against doctors and hospitals and how healthcare providers can address these issues.

Appointments 52

Appointments Patient Experience Communication Patient Satisfaction 52

Valant

AUGUST 20, 2024

Put Proper Systems in Place Before you enroll a single patient in your new venture, make sure your daily workflow supports the logistics of group management. Decide how you’ll communicate for this task—patient portal, phone, email? Blog Starting Out With Group Therapy? Addressing behavioral health takes time.

Billing 105

Billing Scheduling Documentation Appointments 105

Valant

JUNE 19, 2024

Benefits for Patients and Providers Telemedicine offers several advantages: Efficiency: Patients save time by avoiding commutes and waiting rooms, leading to more efficient appointments. Convenience: Patients can schedule appointments at their convenience, sometimes even during non-traditional hours.

Triage 52

Triage Appointments HIPAA Hospital 52

Practice Builders

MARCH 22, 2024

With the advent of telehealth, patient engagement has taken on a new dimension, offering innovative ways to improve the healthcare experience for both patients and providers. One way to do this is by asking patients about their experiences and what they liked or disliked.

Patient Satisfaction 59

Patient Satisfaction Appointments Scheduling Communication 59

Practice Index

MAY 23, 2024

BMA moves to vote on GP contract protest Doctors may limit their daily appointments to 25 as part of protest action against this year’s contract. There is funding but practices are forbidden from using it to hire more GPs and more practice nurses, which is just crazy given the patient experience in trying to see their family doctor.”

Huddles/Rounds 52

Huddles/Rounds Appointments Patient Representative Hospital 52

Guideway Care

APRIL 9, 2024

While the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a significant tool in measuring patient satisfaction, it represents a single aspect of the overall patient experience. This is possible by integrating HCAHPS findings with broader patient experience information.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Discharges Outpatient Care 52

MedicalGPS

AUGUST 24, 2022

Welcome If you are a regular reader of MedicalGPS’ blog, Thinking Thursdays TIPs, we likely already know each other- it’s a pleasure to be with you again. To all, I’d like to say, “Welcome”, as you explore this written version of MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts.

Customer Service 52

Customer Service Patient Experience Best Practices Appointments 52

Guideway Care

JULY 1, 2024

A significant shift in patient appointment scheduling is evident in today’s digital age. This trend shows the increasing demand for online appointment scheduling among patients, especially the younger demographic. Here’s why some patients prefer an online scheduling option.

Scheduling 52

Scheduling Appointments Patient Satisfaction Patient Experience 52

Valant

MARCH 26, 2024

Standardizing technology systems can make all the difference to the efficiency of your workflow, the patient experience, the ease of training new staff, and your practice’s capacity to grow profits. Patients, too, likely have opinions and how they want and need to interact with your practice.

Scheduling 52

Scheduling Billing Patient Experience Appointments 52

Health Populi

JUNE 22, 2020

” Our panel includes Adrienne Boissy, MD, Chief of Patient Experience at The Cleveland Clinic; Grace Cordovano, PhD, Enlightening Results; Joseph DeVivo, CEO of InTouch Health (recently acquired by Teladoc); and Abner Mason, CEO and Founder of ConsejoSano. With the great lockdown, the U.S.

Insurance 71

Insurance Patient Experience Scheduling Hospital 71

MedicalGPS

JANUARY 11, 2023

Patient scheduling may seem easy enough on the surface; however, many physician practices, therapists, and other healthcare organizations miss opportunities to provide care to their patients simply because patients are not offered appointment slots that meet the patient’s needs. Take advantage of SMS and email.

Scheduling 52

Scheduling Appointments Patient Satisfaction Follow-Up 52

Valant

MARCH 30, 2024

Checklists serve as guides for therapists and counselors, helping them navigate through the intake process and ensuring consistency across patient interactions regardless of who conducts the intake. Consequently, a good session checklist should not only improve efficiency, but also enhance the overall patient experience.

Best Practices 52

Best Practices Medical History Communication Documentation 52

Northwest Career College

SEPTEMBER 29, 2024

Appointment scheduling is one of the main tasks that needs to be done effectively to organize the overall day-to-day operation. It should be efficient so that although doctors and healthcare providers give ample time, the wait time for the patients is minimal. Benefits of Scheduling Software: Automated patient reminders.

Medical Administrative Assistant 40

Medical Administrative Assistant Appointments Scheduling Communication 40

Health Prime

JANUARY 24, 2024

The easy follow-up of patients using telemonitoring solutions and the augmented access to internet services will continue increasing telemedicine delivery. Learn more about this in our blog Optimize your telemedicine appointments with these best practices. Read more in our blog 5 strategies to enhance patient engagement.

Billing 52

Billing Communication Medication Appointments 52

Practice Builders

JANUARY 19, 2024

In this blog post, we embark on a comprehensive exploration of UX in healthcare, shedding light on its paramount importance, the challenges it hides, and the future trends that Practice Builders envisions as integral to shaping the future of the healthcare industry.

Patient Experience 52

Patient Experience Patient Education Appointments Scheduling 52

Guideway Care

APRIL 24, 2024

These services include helping patients find the right care, make appointments, and track their progress. The primary objective is to streamline the patient’s journey, from diagnosis to treatment and beyond. Healthcare navigation plays a crucial role in enhancing this experience by providing personalized guidance.

Interdisciplinary Team 52

Interdisciplinary Team Patient Experience Appointments Hospital 52

Valant

JULY 5, 2024

For clinicians, efficient scheduling means better time management and the ability to see more patients. Features that improve the scheduling flow might include patient-initiated appointment requests, automated reminders, and waitlist management. This keeps all relevant patient data accessible and well-organized.

Documentation 40

Documentation Billing Scheduling Appointments 40

Health Prime

FEBRUARY 7, 2024

This process starts before the patient is checked in. Establish a robust system that verifies insurance information before the appointment. Remember to inform patients ahead of time of their benefits so they understand what they are paying for. Subscribe to the Health Prime blog. Contact us at sales@hpiinc.com.

Billing 52

Billing Follow-Up Communication Insurance 52

Valant

MARCH 25, 2024

In your communications, be clear about how this EHR migration will impact the patient experience for the better. The new EHR will come with an easy-to-use patient portal. The EHR will speed staff workflow, giving them more time to interact with patients. Remember to focus on the patient experience.

Scheduling 52

Scheduling Communication Appointments Documentation 52

Minority Nurse

JUNE 22, 2022

The clinic will be an oasis to the community because there will be trained staff, knowledgeable regarding care services, resources, and specialized information who understand the patients better, and are able to facilitate a positive patient experience during their hospital contact and even in their homes.”.

Patient Satisfaction 98

Patient Satisfaction Communication Hospital Appointments 98

Practice Builders

FEBRUARY 25, 2024

In today’s healthcare landscape, where practices have to stand out to get people’s attention, patient engagement has become a crucial factor in ensuring the success of medical practices. What is patient engagement, and why is it important?

Communication 52

Communication Patient Satisfaction Appointments Follow-Up 52

Northwest Career College

APRIL 8, 2024

And what can you do to get more patients to share their positive experiences? This blog has got your back. Potential consumers frequently turn to online reviews for insight into other people’s experiences when assessing dental offices. The goal is to improve the patient experience by listening to patient input.

Best Practices 40

Best Practices Appointments Patient Experience Scheduling 40

Valant

MARCH 14, 2024

EHRs streamline these tasks by automating routine, repetitive processes such as appointment scheduling , patient communications, and insurance claims processing. It allows for resources to be allocated most efficiently, freeing up valuable time for clinicians and staff to focus on patient care and the patient experience.

Billing 52

Billing Communication Patient Care Scheduling 52

Guideway Care

DECEMBER 23, 2024

Transitional care management (TCM) plays a critical role in reducing hospital readmissions by ensuring patients receive proper care and support as they transition from the hospital to home. By focusing on follow-up care, medication management, and patient education, TCM addresses the primary factors leading to readmissions.

Discharges 52

Discharges Follow-Up Patient Satisfaction Transfers 52

Health Populi

FEBRUARY 12, 2018

This blog appears today as part of a #HIMSS18 primer series for attendees, and the industry at large, to discuss major health IT issues that will help move health and healthcare delivery forward in 2018 – and beyond. Patients as Consumers: How Leading Providers are Digitally Transforming Patient Consults | #Engage4Health + #HIMSS18.

HIPAA 48

HIPAA Patient Experience Appointments Insurance 48

Arkenea

MARCH 9, 2025

These apps offer features such as telemedicine, patient engagement, wearables integration, AI-powered features, blockchain technology, and health monitoring, which can significantly enhance the quality of care and patient experience. Use Cases of a Hospital Mobile Application 1.

Hospital 52

Hospital Tests Follow-Up Medication 52