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Health Plan Consumer Experience Scores Reflect Peoples’ Digital Transformation – ACSI Speaks

Health Populi

The study also gauged consumers’ satisfaction with ambulatory care and hospitals, whose benchmarks barely shifted between 2020 and 2021: Inpatient care remained flat at an index of 70. Outpatient care inched up from 73 to 74. Emergency room experience stayed at an index of a (low) 66.