Health Plan Consumer Experience Scores Reflect Peoples’ Digital Transformation – ACSI Speaks
Health Populi
OCTOBER 19, 2021
The study also gauged consumers’ satisfaction with ambulatory care and hospitals, whose benchmarks barely shifted between 2020 and 2021: Inpatient care remained flat at an index of 70. Outpatient care inched up from 73 to 74. Design-thinking in health care has several important lenses: In the U.S.,
77 
Let's personalize your content