Health Plan Consumer Experience Scores Reflect Peoples’ Digital Transformation – ACSI Speaks
Health Populi
OCTOBER 19, 2021
The American Customer Satisfaction Index Insurance and Health Care Study 2020-2021 published today, recognizing consumers’ value for the quality of health insurance companies’ mobile apps and reliability of those apps. Outpatient care inched up from 73 to 74. In the U.S., All other plans landed at 73.
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