Health Plan Consumer Experience Scores Reflect Peoples’ Digital Transformation – ACSI Speaks
Health Populi
OCTOBER 19, 2021
The American Customer Satisfaction Index Insurance and Health Care Study 2020-2021 published today, recognizing consumers’ value for the quality of health insurance companies’ mobile apps and reliability of those apps. Life insurance companies garnered a satisfaction index overall at 78, with Allstate and State Farm at 79.
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