2022, Follow-Up and Patient Experience - Healthcare Support Central

Health Care Planning for 2022 – Start with a Pandemic, Then Pivot to Health and Happiness

Health Populi

DECEMBER 28, 2021

By casting my eyeballs in different directions across the health/care ecosystem, I came up with the following data-driven plotline for your 2022 strategic and scenario planning toolkit… The pandemic persists. Mortality will be up in the U.S. Hass recommends that patient Suzie S.

Care Plan

Care Plan Follow-Up Collaboration Hospital

Mental Health at CES 2022 – The Consumer’s Context for Wellbeing in the New Year

Health Populi

JANUARY 3, 2022

And about one-in-three Americans has made a 2022 New Year’s resolution involving some aspect of mental health, the American Psychiatric Association noted approaching the 2021 winter holiday season. Mental health spiked up for virtual visits and to this day, is among the medical services in highest demand for virtual platforms.

Follow-Up

Follow-Up Medication Patient Experience

In Search of Clinical Effectiveness, But “Investment Exuberance?” Not So Much. Insights From FINN Partners and Galen Growth at HLTH 2022

Health Populi

NOVEMBER 14, 2022

While venture funding for digital health technology declined globally by 35% in the first three quarters of 2022 compared with 2021, this marks a “return to normal” based on the assessment in the Global State of Digital Health Report from FINN Partners and Galen Growth, published today and launched during the HLTH 2022 conference.

Follow-Up

Follow-Up Patient Support Patient Experience Medication

Physicians More Bullish On the Benefits of Digital Tools for Patient Care, the AMA Tells Us

Health Populi

SEPTEMBER 16, 2022

Most doctors see the advantages of digital health tools like telehealth, consumers’ access to their health information, and point-of-care workflow solutions, the American Medical Association found in a survey of 1300 physicians, published in September 2022. Note that #2 and #3 were new questions added to the 2022 study wave].

Patient Care

Patient Care Follow-Up Patient Experience Medication

The Evolution of a Patient Ambassador – Learning from Stacy Hurt

Health Populi

JUNE 8, 2022

My Zoom invitation to Stacy was a very convenient excuse for me to catch up with a friend in the field: we have known each other since Stacy started to grow her health-social media presence on Twitter. And that involvement in social media is intimately woven with Stacy’s patient advocacy journey….for I like business and people.

Patient Advocacy

Patient Advocacy Follow-Up Appointments Discharges

21 Tips for How to Improve the Patient Experience

Walker Info - Patient Experience

FEBRUARY 1, 2023

Patient experience is more than feeling good about feeling good. In fact, more than 70% of patients would switch healthcare providers to improve their experience. Improving patient experience scores through value-based care should be at the top of every health system’s to-do list.

Patient Experience

Patient Experience Patient Satisfaction Appointments Scheduling

Telehealth Update from the AMA – Setting the Context for ATA 2022

Health Populi

APRIL 28, 2022

This report provides insightful context for the upcoming annual ATA Conference for 2022 , being held in-person in Boston kicking off May 1st. Most frequently, virtual care is being used for treatment or therapy, screening or diagnosis, and follow-up care, by at least 70% of clinicians. Hospital or emergency room follow-up.

Follow-Up

Follow-Up Patient Satisfaction Best Practices Hospital

The Digital Transformation of Patients – Update from Rock Health and Stanford

Health Populi

MARCH 2, 2021

Most of these live video calls were also done through a service offered by consumers’ health care providers (doctors/clinicians), followed by services offered by insurance companies. Watch this dynamic continue to play out in 2021 as we emerge from the public health crisis into 2022.

Follow-Up

Follow-Up Hospital Insurance Medication

Location, Location, Location – Understanding Health Consumers’ Evolving Definition of Convenience

Health Populi

JULY 7, 2023

adults in April 2023 to gauge peoples’ experiences with healthcare received in the past year (think back to April 2022 and the next 12 months for the time horizon). Patients most frequently make visits for primary or preventive care, followed by seeing a specialist, and seeking urgent care, the first bar chart illustrates.

Appointments

Appointments Follow-Up Hospital Medication

The Patient as Consumer and Payer – A Focus on Financial Stress and Wellbeing

Health Populi

MAY 30, 2022

I appreciated the opportunity to share my perspectives on “The Patient As the Payer: How the Pandemic, Inflation, and Anxiety are Reshaping Consumers” in a webinar hosted by CarePayment on 25 May 2022. in 2022, billing and medical payments are now embedded in patients’ experience, regardless of the type of payor.

Billing

Billing Insurance Patient Experience Customer Service

What Person-Centered Interoperability Looks Like: Seqster

Health Populi

APRIL 6, 2022

We met up last week at the DIA Europe 2022 meeting (Drug Information Association) in the cool SQUARE Conference Center in Brussels, Belgium (my current home base for work and life). In summing up the patient-centered interoperability goal, Ardy summarized: “We’ve created the Mint.com of health data.”

Follow-Up

Follow-Up Medication Tests Hospital

Closing the Chasm Between Patients and Clinicians With Digital Health Tools – Some Health Consumer Context for #HLTHUSA

Health Populi

OCTOBER 22, 2024

More patient-consumers are connecting the dots between the cost of care between one site versus another. Patients-as-payers seek virtual care for two key reasons: convenience and cost. And convenience actually mashes up costs for everyday people in the form of time-costs.

Appointments

Appointments Follow-Up Documentation Medication

Telehealth-As-Healthcare Is a Mainstream Expectation Among Consumers, J.D. Power Finds

Health Populi

OCTOBER 6, 2022

Power’s 2022 Telehealth Satisfaction Study. Power found in their Study which was conducted among 4,306 health care consumers who had used a telehealth service in the 12 months preceding June and July 2022 when the survey was fielded. “Patients really like telehealth,” J.D.

Follow-Up

Follow-Up Patient Satisfaction Insurance Medication

In the New Inflationary Era, Gas and Health Care Costs Top Household Budget Concerns

Health Populi

APRIL 4, 2022

Inflation and rising prices are the biggest problem facing America, most people told the Kaiser Family Foundation March 2022 Health Tracking Poll. was Russia’s invasion into Ukraine, noted by 18% of people — from 14% of Republicans up to 23% of Democrats. The cost of filling up a car’s gas tank ranked first among U.S.

Long Term Care

Long Term Care Follow-Up Insurance Billing

A 2025 Subaru Forester, a Year at U-New Mexico, or a Health Plan for a Family of Four: the 2024 Milliman Medical Index

Health Populi

JUNE 11, 2024

As an Index, the MMI combines several line items of healthcare spending to make up the overall number, and this methodology allows us to compare the rising costs of care for a family of 4 covered by a PPO year to year.

Medication

Medication Follow-Up Billing Insurance

“Healthcare Isn’t Healthy:” the Global Challenge of Health Equity, and Calls-to-Action

Health Populi

SEPTEMBER 14, 2023

The bottom chart arrays data on feelings of discrimination by various factors: most notably, discrimination based on race or ethnicity yields the highest level, followed by the factors of age, finances, gender, and class. in a 2022 essay , weaving data from several studies that quantified the cost of health disparities using various methods.

Diagnostics

Diagnostics Best Practices Follow-Up Patient Experience

The Clinician of the Future: A Partner for Health, Access, Collaboration, and Tech-Savviness

Health Populi

SEPTEMBER 12, 2023

Elsevier first conducted research among doctors and nurses for the Clinician of the Future report in 2022, following up this year’s survey research online among 2,607 clinicians working around the world: Elsevier polled 365 U.S. clinicians for the 2023 research (fielded in April and May 2023).

Collaboration

Collaboration Follow-Up Care Plan Communication

The Retail Health Battle Royale, Day 5 – Consumer Demands For a Health/Care Ecosystem (and What We Can Learn from Costco’s $1.50 Hot Dog)

Health Populi

JULY 29, 2022

All this week in Health Populi , I’ve covered various aspects of the Retail Health Battle Royale — the shake-up of the legacy healthcare industry that is evolving into a health/care ecosystem shaped by growing consumer demands for more experiences the way people deal with retail in omni-channel, digitally-enabled ways.

Appointments

Appointments Follow-Up Scheduling Insurance

How to Establish Performance Baselines for Your Healthcare Team

MedicalGPS

SEPTEMBER 7, 2022

Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. Review the list. If that is the case, great!

Patient Experience

Patient Experience Customer Service Patient Satisfaction Appointments

The New DTC Channel Is…A Vending Machine (From Advil to Plan B)

Health Populi

SEPTEMBER 5, 2024

I referred to that experience here in Health Populi several years ago when discussing health care access and transparency. Fast forward and we’re in the next-gen of direct-to-consumer models, with Lilly Direct and PfizerForAll launching programs that get up-close-and-personal with patients for medicines delivery and support services.

Follow-Up

Follow-Up Medication Tests Patient Experience

“Talk to me, Teladoc”

Health Populi

MARCH 1, 2022

Patients have come to accept telehealth in their health care workflows when they value virtual care’s virtues: convenience, access, availability among other features. Increasingly, voice tech will be used for health care tasks and workflows among both clinicians and providers as well as patients, caregivers, and consumers.

Follow-Up

Follow-Up Collaboration Insurance Medication

Dollar General & CHPA Collaborate to Bolster Health Consumers’ Literacy and Access for OTC Pain Meds and Self-Care

Health Populi

DECEMBER 7, 2022

For many years, I have followed the activities of CHPA, the Consumer Healthcare Products Association , and have participated in some of their conferences. CHPA and Dollar General will assess the experiences, outcomes and learnings from this program after eight weeks. Or in my own take on this… the patient is the payor.

Collaboration

Collaboration Patient Experience Medication Follow-Up

7 key components to improve your patient collections

Health Prime

FEBRUARY 7, 2024

Implement a user-friendly portal that allows patients to: Access their statements Review their accounts Make payments conveniently According to the ONC (Office of the National Coordinator for Health Information Technology) , in 2022, about 3 in 5 individuals were offered and accessed their online medical records or patient portals.

Billing

Billing Follow-Up Communication Insurance

How to Develop a Patient Referral Tracking System for a Medical Practice?

Arkenea

JULY 12, 2024

A referral system improves communication between providers and patients, and maintains continuity of treatment. So, there’s a significant rise in the US patient referral management software market as well ( 16.3 percent CAGR between 2022 to 2030 ). Patients no longer have to worry about ‘what’s next?’

Medication

Medication Follow-Up Appointments Tests

Healthcare Website Accessibility: A Comprehensive Guide

Arkenea

OCTOBER 16, 2024

Healthcare website accessibility tools and best practices help hospitals to up their accessibility game and design a compliant site for users. It helps to attract patients who are looking for something that doesn’t suppress them due to their disability. Did you know that only 4.9 percent were non-compliant.

Best Practices

Best Practices Communication Hospital Tests

AI: Patients Included

Health Populi

MARCH 13, 2024

adults’ levels of trust in health care services and suppliers, finding the greatest trust lies with a consumer’s local pharmacy (for 77% of consumers), followed by hospitals (for 73% of people) and in third rank, health technology (63%). The 2023 Edelman Trust Barometer gauged U.S. public health, as well.

Collaboration

Collaboration Best Practices Triage Medication

Medical Debt, Aflac on Eroding Health Benefits, the CBO’s Uninsured Forecast & Who Pays for Rising Health Care Prices: A Health Consumer Financial Update

Health Populi

JUNE 24, 2024

Research from the Consumer Financial Protection Bureau in 2022 showed that medical collections tradelines appeared on 43 million credit reports, and that 58 percent of bills that were in collections and on people’s credit records were medical bills.”

Medication

Medication Billing Insurance Follow-Up

Color Me Healthy – Pantone’s Forecast on Post-Pandemic Well-Being and Design

Health Populi

JUNE 25, 2021

I had the opportunity to attend the session, and want to share the health and wellness-related insights David shared in his fast-paced view on the role of color in bolstering wellbeing and community looking out to 2022/23. For context, Pantone plays a role in your life you might not realize.

Follow-Up

Follow-Up Medication Hospital Patient Experience

Hospital Mobile App Development 101

Arkenea

MARCH 9, 2025

These apps offer features such as telemedicine, patient engagement, wearables integration, AI-powered features, blockchain technology, and health monitoring, which can significantly enhance the quality of care and patient experience. Use Cases of a Hospital Mobile Application 1.

Hospital

Hospital Tests Follow-Up Medication

Predictive Analytics: Your Data-Driven Crystal Ball

Walker Info - Patient Experience

NOVEMBER 29, 2022

Alerts can be set up to warn when product usage drops off so account reps can follow up. Click play to listen: The CX Leader Podcast Predicting the Future Released: November 29, 2022 As a CX professional, you can bring a huge information advantage to your sales leadership. Listen to the expert!

Follow-Up

Consumers Expect Every Company to Play a Meaningful Role in “My Health” – New Insights from the 2023 Edelman Trust Barometer

Health Populi

APRIL 19, 2023

Globally, the gap between how well I am taking care of my health versus how well I “should” be doing has grown by 14 percentage points (worse) in the past year, comparing March 2022 to March 2023. In the U.S., that delta is 11 points worse, the second chart graphs, with the U.S. datapoint shown to the far right.

Follow-Up

Follow-Up Insurance Communication Patient Experience

Five healthcare trends to watch for in 2024

Health Prime

JANUARY 24, 2024

The focus is shifting significantly from mere video consultations to comprehensive virtual care experiences. Patient engagement and experience: A holistic approach In 2024, patient engagement must go beyond appointment reminders and online portals. The future of telemedicine will look brighter than ever in 2024.

Billing

Billing Communication Medication Appointments

5 Ways Healthcare Technology Helps Improve Patient Engagement

CollaborateMD

JUNE 18, 2024

It will define patient engagement and examine its significance. This guide will set your practice up for success in the fast-evolving healthcare landscape. It’s an exciting time to be operating, and positive patient outcomes have never been more accessible. They also increase the likelihood of patient follow-through.

Appointments

Appointments Scheduling Communication Patient Satisfaction

What is Text Analytics? A Beginner’s Guide

Walker Info - Patient Experience

DECEMBER 10, 2022

Text mining tools clean up and interpret the data, often as a precursor to text analytics. So, the survey asks a follow-up question offering a list of reasons such as associate helpfulness, cleanliness, ease of purchase, or product availability. A numerical scale generates the first piece of quantitative data.

Best Practices

Best Practices Customer Service Follow-Up Administrative Work

Social Determinants of Health Risks Challenge the Promise of Hospital-to-Home

Health Populi

MAY 31, 2022

These barriers are revealed in research conducted by a team from the University of Michigan (my alma mater) published in JAMA (May 6, 2022), Patient Perspectives on Care Transitions From Hospital to Home. Enter Archangels, whose mission is to recognize and lift up caregivers — long unpaid, and to be sure, unseen.

Hospital

Hospital Discharges Follow-Up Collaboration

Human-Powered Health: How Abbott Is Unlocking the “Possibility of You” at CES 2022

Health Populi

JANUARY 6, 2022

Gary Shapiro, President and CEO of CTA, introduced today’s CES keynote speaker, Robert Ford, as the “ first-ever keynote speaker from health care” at CES, calling out the fact that Abbott’s Freestyle Libre System garnered one of CES 2022’s Innovation Awards.

Tests

Tests Collaboration Follow-Up Extended Care

Food, Cars, and Tech: Here’s How U.S. Consumers Rank Companies’ Reputations – the 2022 Axios-Harris Poll

Health Populi

MAY 25, 2022

We’re all about food and cars and our technology, looking at the 2022 Axios Harris Poll 2022 Reputation Rankings published this week. adults conducted in March and April 2022. Finally, financial services and ecommerce/delivery also rank well in the Top 30, with Amazon and UPS. T he Hershey Co.,

Follow-Up

Follow-Up Patient Experience

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

Health Populi

DECEMBER 22, 2022

the title of the article updating the winter 2022-23 sick-season asked. Thus, the sage advice as we approach gatherings for Christmastime 2022: “Close your mouth and step away from the human,” by Katherine Wu of The Atlantic. consumers’ financial wellbeing in November 2022. Which virus is it?” Entering 2023, U.S.

Insurance

Insurance Medication Patient Experience HIPAA

5 Risk Control Considerations as Nurse Practitioners’ Scope of Practice Expands

Minority Nurse

NOVEMBER 12, 2024

For example, according to the NSO and CNA Nurse Practitioner Claim Report: 5th Edition , which analyzed professional liability claims data, the average total incurred of NP professional liability claims in the 2022 report dataset was $332,137, which was more than a 10.5% to 35.3% (CNA & NSO, 2022). to 35.3% (CNA & NSO, 2022).

Documentation

Documentation Insurance Patient Care Tests

Cost Trumps Quality of Health Care for Consumers As Their Experience Has Eroded

Health Populi

JULY 25, 2023

How people feel personally treated is part of the negative experience that erodes peoples’ trust in health care, followed by wait times and poor communication, exhibited in the bar chart. The Beryl Institute and Ipsos previously explored the issue of trust in health care in the November 2022 Px Pulse research.

Follow-Up

Follow-Up Communication Patient Experience Appointments

Band-Aid® Rules: Health is Baked Into The Most Trusted Brands in 2023 In Retail, Beauty, and Non-Profits

Health Populi

MAY 28, 2023

.’ In the first chart, you can check out the top ten most trusted brands starting with Band-Aid brand, followed by Amazon, Kleenex, VISA, The Weather Channel, UPS, Lysol, Cheerios, Dove, and FedEx. There are some shifts we can see from the 2022 list: last year, Clorox was #3 in the top ten, with Lysol ranking second.

Follow-Up

Follow-Up Hospital Insurance Patient Experience

Searching for Health/Care Touchpoints in the 2023 Axios Harris Poll 100

Health Populi

MAY 30, 2023

In the 2023 Axios Harris Poll 100, a few themes emerged in 2023 when comparing the 2022 findings. Musk’s Tesla auto company fell from 11th place in 2022 to 62nd place in 2023. The Axios/Harris Poll research was conducted in March 2023, and the Morning Consult study fielded roughly the same time (March 3-April 3, 2023).

Insurance

Insurance Follow-Up Collaboration Medication

Searching for Health/Care Touchpoints in the 2023 Axios Harris Poll 100

Health Populi

JUNE 1, 2023

In the 2023 Axios Harris Poll 100, a few themes emerged in 2023 when comparing the 2022 findings. Musk’s Tesla auto company fell from 11th place in 2022 to 62nd place in 2023. The Axios/Harris Poll research was conducted in March 2023, and the Morning Consult study fielded roughly the same time (March 3-April 3, 2023).

Insurance

Insurance Follow-Up Collaboration Medication

Searching for Health/Care Touchpoints in the 2023 Axios Harris Poll 100

Health Populi

MAY 29, 2023

In the 2023 Axios Harris Poll 100, a few themes emerged in 2023 when comparing the 2022 findings. Musk’s Tesla auto company fell from 11th place in 2022 to 62nd place in 2023. The Axios/Harris Poll research was conducted in March 2023, and the Morning Consult study fielded roughly the same time (March 3-April 3, 2023).

Insurance

Insurance Follow-Up Collaboration Medication

Health Care Planning for 2022 – Start with a Pandemic, Then Pivot to Health and Happiness

Mental Health at CES 2022 – The Consumer’s Context for Wellbeing in the New Year

Trending Sources

In Search of Clinical Effectiveness, But “Investment Exuberance?” Not So Much. Insights From FINN Partners and Galen Growth at HLTH 2022

Physicians More Bullish On the Benefits of Digital Tools for Patient Care, the AMA Tells Us

The Evolution of a Patient Ambassador – Learning from Stacy Hurt

21 Tips for How to Improve the Patient Experience

Telehealth Update from the AMA – Setting the Context for ATA 2022

The Digital Transformation of Patients – Update from Rock Health and Stanford

Location, Location, Location – Understanding Health Consumers’ Evolving Definition of Convenience

The Patient as Consumer and Payer – A Focus on Financial Stress and Wellbeing

What Person-Centered Interoperability Looks Like: Seqster

Closing the Chasm Between Patients and Clinicians With Digital Health Tools – Some Health Consumer Context for #HLTHUSA

Telehealth-As-Healthcare Is a Mainstream Expectation Among Consumers, J.D. Power Finds

In the New Inflationary Era, Gas and Health Care Costs Top Household Budget Concerns

A 2025 Subaru Forester, a Year at U-New Mexico, or a Health Plan for a Family of Four: the 2024 Milliman Medical Index

“Healthcare Isn’t Healthy:” the Global Challenge of Health Equity, and Calls-to-Action

The Clinician of the Future: A Partner for Health, Access, Collaboration, and Tech-Savviness

The Retail Health Battle Royale, Day 5 – Consumer Demands For a Health/Care Ecosystem (and What We Can Learn from Costco’s $1.50 Hot Dog)

How to Establish Performance Baselines for Your Healthcare Team

The New DTC Channel Is…A Vending Machine (From Advil to Plan B)

“Talk to me, Teladoc”

Dollar General & CHPA Collaborate to Bolster Health Consumers’ Literacy and Access for OTC Pain Meds and Self-Care

7 key components to improve your patient collections

How to Develop a Patient Referral Tracking System for a Medical Practice?

Healthcare Website Accessibility: A Comprehensive Guide

AI: Patients Included

Medical Debt, Aflac on Eroding Health Benefits, the CBO’s Uninsured Forecast & Who Pays for Rising Health Care Prices: A Health Consumer Financial Update

Color Me Healthy – Pantone’s Forecast on Post-Pandemic Well-Being and Design

Hospital Mobile App Development 101

Predictive Analytics: Your Data-Driven Crystal Ball

Consumers Expect Every Company to Play a Meaningful Role in “My Health” – New Insights from the 2023 Edelman Trust Barometer

Five healthcare trends to watch for in 2024

5 Ways Healthcare Technology Helps Improve Patient Engagement

What is Text Analytics? A Beginner’s Guide

Social Determinants of Health Risks Challenge the Promise of Hospital-to-Home

Human-Powered Health: How Abbott Is Unlocking the “Possibility of You” at CES 2022

Food, Cars, and Tech: Here’s How U.S. Consumers Rank Companies’ Reputations – the 2022 Axios-Harris Poll

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

5 Risk Control Considerations as Nurse Practitioners’ Scope of Practice Expands

Cost Trumps Quality of Health Care for Consumers As Their Experience Has Eroded

Band-Aid® Rules: Health is Baked Into The Most Trusted Brands in 2023 In Retail, Beauty, and Non-Profits

Searching for Health/Care Touchpoints in the 2023 Axios Harris Poll 100

Searching for Health/Care Touchpoints in the 2023 Axios Harris Poll 100

Searching for Health/Care Touchpoints in the 2023 Axios Harris Poll 100

Stay Connected