Health Populi

OCTOBER 22, 2021

Kocher, a physician who is a venture capitalist, and Chigurupati, head of member experience at Devoted Health, explain the misaligned incentives that impede progress in reducing administrative spending. This last graphic from the McKinsey report illustrates the pain points for patients engaging with payers’ call centers.

Patient Experience 174

Patient Experience Insurance Medication Hospital 174

Health Populi

JULY 26, 2021

some aspects of “digital transformation” seem not to have fully transformed American healthcare, we learn in HIMSS’s annual 2021 State of Healthcare Report. Security, too, remains a block with 41% of clinicians still concerned over the security of patient data.

Insurance 71

Insurance Hospital Collaboration Medication 71

Health Populi

AUGUST 2, 2021

The reality of patients entering doctors’ offices expecting to deal with their health care cost challenges is spelled out in The Increasing Role of Physician Practices as Bill Collectors – Destined for Failure , published in JAMA , 30 July 2021.

Billing 133

Billing Insurance Patient Experience Hospital 133

Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Power 2021 U.S. Together, the two reports from J.D. Commercial Member Health Plan Study.

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

AUGUST 18, 2020

There is desperation, and there is hope to re-imagine and re-build a health care system and, indeed, a larger ecosystem that bolsters health for all as we look beyond the pandemic and toward 2021. It’s mid-August as I write this, which means that in a few weeks, organizations will be putting strategic plans together for 2021.

Collaboration 162

Collaboration Communication Patient Experience Medication 162

Health Populi

FEBRUARY 15, 2024

The five pillars of the Quint Aim grew from 3 goals of the Triple Aim: to improve patient experience, to drive better health outcomes, and to lower per patient costs. This was my mindset as I entered into a conversation discussing patient experience with Joyce Gottbetter, Microsoft’s General Manager with the U.S.

Patient Experience 71

Patient Experience 71

Health Populi

JANUARY 4, 2022

To illustrate this, note that consumer-subscribers of subscription-video-on-demand (SVOD) grew by millions in 2021, with Netflix, Amazon Prime Video, Disney+, and AppleTV all expanding their membership rosters. Connected wellness and lifestyle services also grew in subscriber bases in 2021 in the U.S. That’s on average.

Medication 174

Medication Communication Patient Experience 174

Health Populi

FEBRUARY 9, 2021

At the start of CES 2021, I had the opportunity to catch up with Karsten Russell-Wood, Portfolio Marketing Leader, Post Acute & Home, Connected Care at Philips. We brainstormed just as CES 2021 was going to “open,” virtually, for the consumer electronics conference’s first all-virtual meeting.

Discharges 144

Discharges Hospital Follow-Up Vital Signs 144

Health Populi

DECEMBER 27, 2021

In October 2021, the Consumer Technology Association (CTA) announced that Robert Ford, CEO and President of Abbott, would give a keynote speech at CES 2022, the world’s largest annual convention of the technology industry.

Collaboration 162

Collaboration Medication Patient Experience 162

Health Populi

NOVEMBER 4, 2021

I explore consumer-patient experience for hospitals, health plans and ambulatory care compared with other industries in the November 2021 Medecision Liberation blog , calling out the importance of two key factors that drove peoples’ positive perceptions of brands and products in the COVID19 pandemic era: digital delight and empathy.

Patient Experience 77

Patient Experience Hospital Insurance 77

Health Populi

MARCH 25, 2021

This trend was already in motion at the start of 2020, after which the public health crisis raised patients-as-consumers’ awareness and value of hygiene, food-for-immunity, and physical distancing. consumers in March 2021 on perspectives one year into COVID. New data from NCSolutions (NCS) polled 2,017 U.S.

Tests 174

Tests Collaboration Hospital Patient Experience 174

Health Populi

APRIL 21, 2021

And with patients’ collective exposure to and experience with virtual care in 2020, demand for these services is persisting in and beyond 2021. .” The coronavirus and #StayHome mandates were the wild card that changed every normal forecast for telehealth utilization in 2020.

Hospital 156

Hospital Triage Long Term Care Scheduling 156

Health Populi

NOVEMBER 1, 2023

Among the key findings, Software Advice learned that, 9 in 10 patients (again, health-engaged wearable tech-adopters) were interested in sharing data from their devices with their physicians. This proportion of folks interested in sharing their wearable health data grew from 56% in 2021 to 91% in 2023.

Appointments 164

Appointments Patient Experience Medication 164

Health Populi

MARCH 17, 2021

is much higher now, in March 2021, affecting Black and Latinx young people disproportionately. ” And here is another mainstream media take on Melissa’s “secret battle with depression” in People magazine, 22nd March 2021. Compare that to 36% of young people who did not have COVID-19 touch their family.

Collaboration 156

Collaboration Patient Experience 156

Health Populi

OCTOBER 19, 2021

peoples’ expectations of their health care experience is melding with their best retail experience — and that’s taken a turn toward their digital and ecommerce life-flows. The study was fielded between October 2020 and September 2021. Emergency room experience stayed at an index of a (low) 66.

Insurance 77

Insurance Outpatient Care Follow-Up Hospital 77

Health Populi

JULY 25, 2022

for a couple of months, having lived in and worked from Brussels, Belgium, since October 2021 (save for about ten days in March 2022). I’ve returned to the U.S. Work and life slow down in Europe in July and August, giving us the opportunity to return to our U.S. healthcare system.

Insurance 127

Insurance Care Plan Medication Patient Experience 127

Health Populi

MAY 21, 2020

One in 5 of people with health insurance were concerned about losing their health plan in the next six months as the coronavirus heats up, recedes, and may re-emerge in the fourth quarter of 2020 into 2021.

Insurance 161

Insurance Tests Follow-Up Huddles/Rounds 161

Health Populi

JULY 29, 2021

Power found in the company’s latest 2021 U.S. This is the 13th year of the study, which surveyed responses from 12,646 consumers who had filled a prescription in the 3 months prior to September 2020 through May 2021. Pharmacy Study. Each year, J.D. This year, J.D.

Acute Care 109

Acute Care Patient Experience Medication 109

Health Populi

JANUARY 3, 2022

And about one-in-three Americans has made a 2022 New Year’s resolution involving some aspect of mental health, the American Psychiatric Association noted approaching the 2021 winter holiday season.

Follow-Up 122

Follow-Up Medication Patient Experience 122

Doximity

NOVEMBER 5, 2021

Second, we’ve included an “Add Family” function, allowing both patients and doctors to dial out and add caregivers to a live visit. Third, we are teaming up with industry leader Press Ganey to offer real-time patient experience surveys delivered by text to patients immediately following any virtual visit.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Follow-Up Collaboration 52

Health Populi

MARCH 18, 2024

We first note overall that fewer patients, year on year 2021-2023, seem willing to share data with ANY entity. .” The third bar chart here from the Rock Health survey is worth digging into to gauge how consumers’ views on sharing personal health information may be shifting over the past couple of years.

Patient Experience 90

Patient Experience Tests Diagnostics Insurance 90

Health Populi

APRIL 28, 2021

Health care price transparency is not only in the movies… it’s real, legislated in the law as of January 1 2021 , and now Hollywood is on the case in real life…not just in the movies. The post And the Oscar Goes To… Power to the Patients! Here’s the ad you can watch for yourself.

Insurance 143

Insurance Follow-Up Billing Medication 143

Health Populi

JUNE 8, 2022

Parexel discovered Stacy who was delivering a keynote speech at DPHARM 2021. After Stacy appeared in the company’s town hall, members of the organization contacted her to follow up with another speaking engagement on their podcast for Rare Disease Day…and that was the origin story of her evolution as Patient Ambassador with Parexel.

Patient Advocacy 174

Patient Advocacy Follow-Up Appointments Discharges 174

Amber Pharmacy

SEPTEMBER 14, 2023

Amber Specialty Pharmacy employs pharmacists who have specialized training in transplant care and review each patient’s medications to prevent any drug interactions, as well as adjust medication dosages to help with side effects. In 2016, Amber Specialty Pharmacy ranked highest for patient satisfaction among U.S.

Billing 105

Billing Patient Satisfaction Medication Patient Experience 105

Health Populi

SEPTEMBER 9, 2021

They have treated more than their “fair” share of patients who earn lower incomes, people of color, and folks presenting with higher risks of social determinants of health challenges. Interviewed in the Jesuit magazine America in August 2021, Sister Mary was quoted to say , “I do believe that we need to mandate the vaccine.”

Hospital 127

Hospital Patient Experience 127

Health Populi

JANUARY 2, 2023

dropped nearly three years between 2019 and 2021, from close to 79 years down to 76. Here are links to those two reports: Mortality in the United States, 2021 , and. Drug Overdose Deaths in the United States, 20021-2021. Life expectancy in the U.S. decline in life expectancy?

Collaboration 77

Collaboration Billing Patient Experience 77

Health Populi

JULY 28, 2020

As a postscript, we learned yesterday that CES 2021 will be an all-virtual conference — a sound, science-based decision for this event which is, increasingly, baked with health. I look forward to CTA developing a very engaging, informative meeting which will be a high-energy start to 2021. .

Collaboration 116

Collaboration Medication Insurance Patient Experience 116

Health Populi

AUGUST 25, 2020

Health Populi’s Hot Points: The COVID-19 pandemic will persist well into 2021 based on current projections, and the health care system will continue to adapt to both clinical workflows and the public health guidance for physical distancing and hygiene.

Follow-Up 171

Follow-Up Physical Exams Communication Hospital 171

Health Populi

OCTOBER 6, 2021

Growing orders for Peloton and other connected exercise equipment were noted by CTA’s 2021 consumer-tech forecast , anticipating this as a trend that would mainstream as scale economies and competition expanded the market segment while prices fell.

Collaboration 147

Collaboration Medication Patient Experience 147

Health Populi

MARCH 2, 2021

Local hospitals and health systems — that is, “my” and “our” health care in our neighborhoods and ZIP codes — continue to own the data stewardship equity relationship with patients. Watch this dynamic continue to play out in 2021 as we emerge from the public health crisis into 2022.

Follow-Up 174

Follow-Up Insurance Hospital Medication 174

Health Populi

JUNE 8, 2021

All those digital tools generate data, which must flow into some version of a patient health record to ensure the data are collected, safely stored, and accessible for diagnosis and sound action-making and -taking. In 2021, 4 in 5 providers and nurses see EHRs as important, and increasingly demand digital interactions with patients.

Insurance 116

Insurance Medication Hospital Patient Experience 116

MedicalGPS

SEPTEMBER 7, 2022

If your organization has an ongoing patient experience survey in place, such as M3-Patient Experience ®, many of the seven steps have already been accomplished for your practice. 1 – Collect Patient Experience Survey Data There are many ways (modes) to collect patient experience survey data.

Patient Experience 52

Patient Experience Customer Service Patient Satisfaction Appointments 52

Minority Nurse

FEBRUARY 7, 2024

Now, as a nurse manager at HUMC, Porter’s great-grandmother’s influence is at work caring for elder care patients and as an adjunct clinical instructor for Muhlenberg Nursing School, part of JFK University Medical Center in Plainfield, N.J. I started in 2019 and graduated in 2021 with my MBA. I obtained a master’s degree.

Huddles/Rounds 115

Huddles/Rounds De-Escalation Teamwork Communication 115

Health Populi

AUGUST 7, 2020

But Walmart has been expanding its primary care services — so we’ll watch to see in 2021’s J.D. I’ll hypothesize that the supermarket pharmacy rankings could shift in 2021 with some of the grocery stores that gained mega-trust in the virus-crisis moving toward the top of this segment. Given that the J.D.

Patient Experience 83

Patient Experience Medication 83

Health Populi

SEPTEMBER 10, 2021

Rising costs, generational shifts, digital transformation, and fast-growing investments in new health care models and technologies are forcing change in the legacy health care, noted in the State of Consumerism in Healthcare 2021: Regaining Momentum , from Kaufman, Hall & Associates.

Hospital 83

Hospital Best Practices Medication Patient Experience 83

Minority Nurse

JUNE 28, 2022

In 2021, they received a $545,000 Duke Endowment grant, which will fund the program for three years beginning in May 2022. Felix Award to Advance Institutional Priorities and the group trained its first 20 doulas. Nurse-midwives Jacquelyn McMillian-Bohler, Venus Standard and Stephanie DeVane-Johnson.

Hospital 98

Hospital Appointments Patient Experience Collaboration 98

Health Populi

SEPTEMBER 13, 2022

The first chart quantifies that bad debt attributable to patients’ self-pay payments after insurance kicks in: that category of bad debt grew by five times between 2018 and 2021, from 11% to nearly 58%.

Hospital 71

Hospital Insurance Billing Huddles/Rounds 71