Health Populi

FEBRUARY 15, 2024

The five pillars of the Quint Aim grew from 3 goals of the Triple Aim: to improve patient experience, to drive better health outcomes, and to lower per patient costs. This was my mindset as I entered into a conversation discussing patient experience with Joyce Gottbetter, Microsoft’s General Manager with the U.S.

Patient Experience 71

Patient Experience 71

Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Power 2021 U.S. Together, the two reports from J.D. Commercial Member Health Plan Study.

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

NOVEMBER 4, 2021

I explore consumer-patient experience for hospitals, health plans and ambulatory care compared with other industries in the November 2021 Medecision Liberation blog , calling out the importance of two key factors that drove peoples’ positive perceptions of brands and products in the COVID19 pandemic era: digital delight and empathy.

Patient Experience 77

Patient Experience Hospital Insurance 77

Doximity

NOVEMBER 5, 2021

Second, we’ve included an “Add Family” function, allowing both patients and doctors to dial out and add caregivers to a live visit. Third, we are teaming up with industry leader Press Ganey to offer real-time patient experience surveys delivered by text to patients immediately following any virtual visit.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Follow-Up Collaboration 52

Health Populi

AUGUST 2, 2021

The reality of patients entering doctors’ offices expecting to deal with their health care cost challenges is spelled out in The Increasing Role of Physician Practices as Bill Collectors – Destined for Failure , published in JAMA , 30 July 2021.

Billing 133

Billing Insurance Patient Experience Hospital 133

Health Populi

OCTOBER 22, 2021

Kocher, a physician who is a venture capitalist, and Chigurupati, head of member experience at Devoted Health, explain the misaligned incentives that impede progress in reducing administrative spending. This last graphic from the McKinsey report illustrates the pain points for patients engaging with payers’ call centers.

Patient Experience 174

Patient Experience Insurance Medication Hospital 174

MedicalGPS

SEPTEMBER 7, 2022

If your organization has an ongoing patient experience survey in place, such as M3-Patient Experience ®, many of the seven steps have already been accomplished for your practice. 1 – Collect Patient Experience Survey Data There are many ways (modes) to collect patient experience survey data.

Customer Service 52

Customer Service Patient Experience Patient Satisfaction Appointments 52

Health Populi

MARCH 18, 2024

We first note overall that fewer patients, year on year 2021-2023, seem willing to share data with ANY entity. .” The third bar chart here from the Rock Health survey is worth digging into to gauge how consumers’ views on sharing personal health information may be shifting over the past couple of years.

Patient Experience 90

Patient Experience Tests Diagnostics Insurance 90

Health Populi

OCTOBER 19, 2021

peoples’ expectations of their health care experience is melding with their best retail experience — and that’s taken a turn toward their digital and ecommerce life-flows. The study was fielded between October 2020 and September 2021. Emergency room experience stayed at an index of a (low) 66.

Insurance 77

Insurance Outpatient Care Follow-Up Administrative Work 77

Health Populi

JANUARY 2, 2023

dropped nearly three years between 2019 and 2021, from close to 79 years down to 76. Here are links to those two reports: Mortality in the United States, 2021 , and. Drug Overdose Deaths in the United States, 20021-2021. Life expectancy in the U.S. decline in life expectancy?

Billing 77

Billing Collaboration Patient Experience 77

Amber Pharmacy

SEPTEMBER 14, 2023

Amber Specialty Pharmacy employs pharmacists who have specialized training in transplant care and review each patient’s medications to prevent any drug interactions, as well as adjust medication dosages to help with side effects. In 2016, Amber Specialty Pharmacy ranked highest for patient satisfaction among U.S.

Billing 105

Billing Patient Satisfaction Medication Patient Experience 105

Health Populi

NOVEMBER 1, 2023

Among the key findings, Software Advice learned that, 9 in 10 patients (again, health-engaged wearable tech-adopters) were interested in sharing data from their devices with their physicians. This proportion of folks interested in sharing their wearable health data grew from 56% in 2021 to 91% in 2023.

Appointments 164

Appointments Patient Experience Medication 164

Health Populi

JANUARY 4, 2022

To illustrate this, note that consumer-subscribers of subscription-video-on-demand (SVOD) grew by millions in 2021, with Netflix, Amazon Prime Video, Disney+, and AppleTV all expanding their membership rosters. Connected wellness and lifestyle services also grew in subscriber bases in 2021 in the U.S. That’s on average.

Medication 174

Medication Communication Patient Experience 174

Minority Nurse

FEBRUARY 21, 2024

For almost 40 years as the Director of Nursing for Throughput Operations at Montefiore Health System in New York, Elodia Mercier, RNC, MS, has been advancing patient care and creating and defining new roles for fellow nurses and other providers. After consecutive years of consistently meeting high Press Ganey (patient.

Discharges 69

Discharges Unit Organization and Environment Performance Improvement Initiatives Hospital 69

Health Populi

DECEMBER 27, 2021

In October 2021, the Consumer Technology Association (CTA) announced that Robert Ford, CEO and President of Abbott, would give a keynote speech at CES 2022, the world’s largest annual convention of the technology industry.

Collaboration 162

Collaboration Medication Patient Experience 162

ACMA Blog

MAY 21, 2024

AI’s Impact on Patient Experience and Healthcare Delivery Beyond revenue optimization, AI also plays a crucial role in enhancing the overall patient experience and healthcare delivery. Published online April 28, 2021. Information Systems Frontiers. doi: [link]

Billing 40

Billing Documentation Patient Satisfaction Patient Experience 40

Health Populi

AUGUST 18, 2020

There is desperation, and there is hope to re-imagine and re-build a health care system and, indeed, a larger ecosystem that bolsters health for all as we look beyond the pandemic and toward 2021. It’s mid-August as I write this, which means that in a few weeks, organizations will be putting strategic plans together for 2021.

Collaboration 162

Collaboration Communication Patient Experience Medication 162

Relias

MARCH 4, 2024

With decreases in nursing faculty, classroom space, and training resources, nursing schools turned away over 90,000 prospective nursing students in 2021. In this study, hospitals that had low patient experience scores in nursing generally had lower overall scores, underscoring how important good nursing is for patient experience.

Patient Safety 52

Patient Safety Unit Organization and Environment Critical Thinking Patient Satisfaction 52

Health Populi

JULY 25, 2022

for a couple of months, having lived in and worked from Brussels, Belgium, since October 2021 (save for about ten days in March 2022). I’ve returned to the U.S. Work and life slow down in Europe in July and August, giving us the opportunity to return to our U.S. healthcare system.

Insurance 127

Insurance Care Plan Medication Patient Experience 127

Health Populi

APRIL 28, 2022

physicians were using telehealth to care for patients at the end of 2021. Among those doctors who were not providing telehealth by late 2021, just over one half never did so during the COVID-19 pandemic, according to the 2021 Telehealth Survey Report from the AMA. Four in five U.S.

Follow-Up 62

Follow-Up Patient Satisfaction Best Practices Appointments 62

Health Populi

JANUARY 26, 2023

Health Populi’s Hot Points : Emotional support is just as important as medical support, Accenture observed in the Health and Life Science Experiences study conducted in 2021.

Scheduling 62

Scheduling Medication Patient Experience 62

Health Populi

OCTOBER 27, 2022

From Kaspersky, Telehealth take-up: the risks and opportunities , December 2021. From The American Journal of Managed Care and ABIM, Increasing Trust in Health Care , December 1 2021. From Microsoft, Accelerating healthcare AI innovation with Zero Trust technology , October 26, 2021.

Billing 62

Billing Tests Patient Experience HIPAA 62

Health Populi

JULY 29, 2021

Power found in the company’s latest 2021 U.S. This is the 13th year of the study, which surveyed responses from 12,646 consumers who had filled a prescription in the 3 months prior to September 2020 through May 2021. Pharmacy Study. Each year, J.D. This year, J.D.

Acute Care 109

Acute Care Medication Patient Experience 109

Health Populi

SEPTEMBER 13, 2022

The first chart quantifies that bad debt attributable to patients’ self-pay payments after insurance kicks in: that category of bad debt grew by five times between 2018 and 2021, from 11% to nearly 58%.

Hospital 71

Hospital Insurance Billing Huddles/Rounds 71

Health Populi

OCTOBER 26, 2022

in 2021 along with Walgreens, worked with Morning Consult to poll 2,210 U.S. Major job stressors included increased demands, harassment and bully by patients and consumers, constant interruptions and calls to insurance companies, and adding services to their work-flows without adequate support to deliver them.

Patient Satisfaction 71

Patient Satisfaction Insurance Medication Patient Experience 71

Health Populi

APRIL 21, 2021

And with patients’ collective exposure to and experience with virtual care in 2020, demand for these services is persisting in and beyond 2021. .” The coronavirus and #StayHome mandates were the wild card that changed every normal forecast for telehealth utilization in 2020.

Hospital 156

Hospital Triage Long Term Care Scheduling 156

Minority Nurse

FEBRUARY 7, 2024

Now, as a nurse manager at HUMC, Porter’s great-grandmother’s influence is at work caring for elder care patients and as an adjunct clinical instructor for Muhlenberg Nursing School, part of JFK University Medical Center in Plainfield, N.J. I started in 2019 and graduated in 2021 with my MBA. I obtained a master’s degree.

Huddles/Rounds 115

Huddles/Rounds De-Escalation Teamwork Communication 115

Health Populi

JANUARY 3, 2022

And about one-in-three Americans has made a 2022 New Year’s resolution involving some aspect of mental health, the American Psychiatric Association noted approaching the 2021 winter holiday season.

Follow-Up 122

Follow-Up Medication Patient Experience 122

Health Populi

MARCH 25, 2021

This trend was already in motion at the start of 2020, after which the public health crisis raised patients-as-consumers’ awareness and value of hygiene, food-for-immunity, and physical distancing. consumers in March 2021 on perspectives one year into COVID. New data from NCSolutions (NCS) polled 2,017 U.S.

Tests 174

Tests Collaboration Hospital Patient Experience 174

Health Populi

JUNE 6, 2022

Then one year into the COVID-19 pandemic, in 2021, Walgreens expanded Find Care a year into the COVID-19 pandemic with additional health systems, virtual care providers, specialty care, and lab and diagnostics services. Now, Walgreens is enabling cancer patients to say, “Hello, Jasper.”.

Patient Experience 62

Patient Experience Diagnostics Appointments Billing 62

Health Populi

JANUARY 26, 2023

We observed consumers’ growing their self-care muscles and skills from the start of the pandemic, quantified in 2021 by NCSolutions in its study on how people were using consumer packaged goods in the public health crisis. Here is CVS Health’s launch announcement on their clinical trials program, announced May 2021.

Collaboration 62

Collaboration Medication Patient Experience 62

Health Populi

AUGUST 6, 2024

The bar and line chart here shows the trajectory of 3 GLP-1s from January 2021 to the end of 2023: Ozempic, by far the most-prescribed of the three medicines represented over 70% of the fills in the period; Wegovy and Rybelsus were adopted at a much lower rate by late 2023.

Insurance 71

Insurance Collaboration Medication Patient Experience 71

Health Populi

MARCH 1, 2022

Voicebot.ai has been tracking this phenomenon for a few years, and here is their latest read on U.S. consumers’ demand for voice assistants’ support in health care. Note that in 2019, 7.5% of people had used a voice assistant for their health, rising to 21.0% in 2019 to 56.0%

Follow-Up 62

Follow-Up Collaboration Insurance Medication 62

Health Populi

SEPTEMBER 9, 2021

They have treated more than their “fair” share of patients who earn lower incomes, people of color, and folks presenting with higher risks of social determinants of health challenges. Interviewed in the Jesuit magazine America in August 2021, Sister Mary was quoted to say , “I do believe that we need to mandate the vaccine.”

Hospital 127

Hospital Patient Experience 127

Health Populi

SEPTEMBER 10, 2021

Rising costs, generational shifts, digital transformation, and fast-growing investments in new health care models and technologies are forcing change in the legacy health care, noted in the State of Consumerism in Healthcare 2021: Regaining Momentum , from Kaufman, Hall & Associates.

Hospital 83

Hospital Best Practices Medication Patient Experience 83

Relias

JANUARY 11, 2023

But momentum will continue, since the Centers for Medicare and Medicaid Services (CMS) announced in 2021 that it plans to transition fully to value-based reimbursement by 2030. More healthcare organizations are now tying physician compensation to quality performance metrics, up from 26% in 2016 to 42% in 2021.

Patient Satisfaction 52

Patient Satisfaction Tests Billing Medical Coding 52

Health Populi

AUGUST 2, 2022

To build collaborative relationships with regulators, balancing risk and ensuring patient safety. This increasingly-personalize patient experience requires a trust framework between patients, providers, payers, and the biopharma industry.

Patient Support 62

Patient Support Patient Safety Patient Experience Collaboration 62