Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Power 2021 U.S. Together, the two reports from J.D. Commercial Member Health Plan Study.

Patient Satisfaction 87

Patient Satisfaction Patient Experience Follow-Up Communication 87

Health Populi

AUGUST 18, 2020

There is desperation, and there is hope to re-imagine and re-build a health care system and, indeed, a larger ecosystem that bolsters health for all as we look beyond the pandemic and toward 2021. It’s mid-August as I write this, which means that in a few weeks, organizations will be putting strategic plans together for 2021.

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Collaboration Communication Patient Experience Medication 162

Health Populi

JANUARY 4, 2022

To illustrate this, note that consumer-subscribers of subscription-video-on-demand (SVOD) grew by millions in 2021, with Netflix, Amazon Prime Video, Disney+, and AppleTV all expanding their membership rosters. Connected wellness and lifestyle services also grew in subscriber bases in 2021 in the U.S. That’s on average.

Medication 174

Medication Communication Patient Experience 174

Health Populi

FEBRUARY 9, 2021

At the start of CES 2021, I had the opportunity to catch up with Karsten Russell-Wood, Portfolio Marketing Leader, Post Acute & Home, Connected Care at Philips. We brainstormed just as CES 2021 was going to “open,” virtually, for the consumer electronics conference’s first all-virtual meeting.

Discharges 144

Discharges Hospital Follow-Up Vital Signs 144

Health Populi

DECEMBER 27, 2021

In October 2021, the Consumer Technology Association (CTA) announced that Robert Ford, CEO and President of Abbott, would give a keynote speech at CES 2022, the world’s largest annual convention of the technology industry.

Collaboration 162

Collaboration Medication Patient Experience 162

Health Populi

NOVEMBER 4, 2021

I explore consumer-patient experience for hospitals, health plans and ambulatory care compared with other industries in the November 2021 Medecision Liberation blog , calling out the importance of two key factors that drove peoples’ positive perceptions of brands and products in the COVID19 pandemic era: digital delight and empathy.

Patient Experience 77

Patient Experience Hospital Insurance 77

Health Populi

FEBRUARY 15, 2024

The five pillars of the Quint Aim grew from 3 goals of the Triple Aim: to improve patient experience, to drive better health outcomes, and to lower per patient costs. This was my mindset as I entered into a conversation discussing patient experience with Joyce Gottbetter, Microsoft’s General Manager with the U.S.

Patient Experience 71

Patient Experience 71

Health Populi

APRIL 21, 2021

And with patients’ collective exposure to and experience with virtual care in 2020, demand for these services is persisting in and beyond 2021. .” The coronavirus and #StayHome mandates were the wild card that changed every normal forecast for telehealth utilization in 2020.

Hospital 156

Hospital Triage Long Term Care Scheduling 156

Health Populi

NOVEMBER 1, 2023

Among the key findings, Software Advice learned that, 9 in 10 patients (again, health-engaged wearable tech-adopters) were interested in sharing data from their devices with their physicians. This proportion of folks interested in sharing their wearable health data grew from 56% in 2021 to 91% in 2023.

Appointments 164

Appointments Patient Experience Medication 164

Health Populi

OCTOBER 19, 2021

peoples’ expectations of their health care experience is melding with their best retail experience — and that’s taken a turn toward their digital and ecommerce life-flows. The study was fielded between October 2020 and September 2021. Emergency room experience stayed at an index of a (low) 66.

Insurance 77

Insurance Outpatient Care Follow-Up Hospital 77

Health Populi

MARCH 17, 2021

is much higher now, in March 2021, affecting Black and Latinx young people disproportionately. ” And here is another mainstream media take on Melissa’s “secret battle with depression” in People magazine, 22nd March 2021. Compare that to 36% of young people who did not have COVID-19 touch their family.

Collaboration 156

Collaboration Patient Experience 156

Health Populi

JULY 25, 2022

for a couple of months, having lived in and worked from Brussels, Belgium, since October 2021 (save for about ten days in March 2022). I’ve returned to the U.S. Work and life slow down in Europe in July and August, giving us the opportunity to return to our U.S. healthcare system.

Insurance 127

Insurance Care Plan Medication Patient Experience 127

Health Populi

MAY 21, 2020

One in 5 of people with health insurance were concerned about losing their health plan in the next six months as the coronavirus heats up, recedes, and may re-emerge in the fourth quarter of 2020 into 2021.

Insurance 161

Insurance Tests Follow-Up Huddles/Rounds 161

Doximity

NOVEMBER 5, 2021

Second, we’ve included an “Add Family” function, allowing both patients and doctors to dial out and add caregivers to a live visit. Third, we are teaming up with industry leader Press Ganey to offer real-time patient experience surveys delivered by text to patients immediately following any virtual visit.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Follow-Up Hospital 52

Health Populi

OCTOBER 15, 2021

Drug price negotiation, say by the Medicare program, is a unifying public policy in the current era of political schisms in America, based on the findings in a special Kaiser Family Foundation (KFF) Health Tracking Poll conducted in late September-early October 2021. This patient experience crosses political parties in the U.S.,

Follow-Up 71

Follow-Up Patient Experience Medication Insurance 71

Health Populi

APRIL 28, 2021

Health care price transparency is not only in the movies… it’s real, legislated in the law as of January 1 2021 , and now Hollywood is on the case in real life…not just in the movies. The post And the Oscar Goes To… Power to the Patients! Here’s the ad you can watch for yourself.

Insurance 143

Insurance Follow-Up Medication Billing 143

Health Prime

JANUARY 29, 2025

Healthcare payment trends provide evidence that patients are experiencing increasing financial burdens due to high deductibles, coinsurance amounts, and copayments. out-of-pocket healthcare payments in 2021 hit an all-time high of over 433 billion dollars. According to the Statista Research Department , U.S.

Billing 52

Billing Patient Satisfaction Transfers Medication 52

Amber Pharmacy

SEPTEMBER 14, 2023

Amber Specialty Pharmacy employs pharmacists who have specialized training in transplant care and review each patient’s medications to prevent any drug interactions, as well as adjust medication dosages to help with side effects. In 2016, Amber Specialty Pharmacy ranked highest for patient satisfaction among U.S.

Billing 105

Billing Patient Satisfaction Medication Patient Experience 105

Health Populi

SEPTEMBER 9, 2021

They have treated more than their “fair” share of patients who earn lower incomes, people of color, and folks presenting with higher risks of social determinants of health challenges. Interviewed in the Jesuit magazine America in August 2021, Sister Mary was quoted to say , “I do believe that we need to mandate the vaccine.”

Hospital 127

Hospital Patient Experience 127

Health Populi

JULY 28, 2020

As a postscript, we learned yesterday that CES 2021 will be an all-virtual conference — a sound, science-based decision for this event which is, increasingly, baked with health. I look forward to CTA developing a very engaging, informative meeting which will be a high-energy start to 2021. .

Collaboration 116

Collaboration Medication Insurance Patient Experience 116

Health Populi

AUGUST 25, 2020

Health Populi’s Hot Points: The COVID-19 pandemic will persist well into 2021 based on current projections, and the health care system will continue to adapt to both clinical workflows and the public health guidance for physical distancing and hygiene.

Follow-Up 171

Follow-Up Physical Exams Communication Hospital 171

Health Populi

OCTOBER 6, 2021

Growing orders for Peloton and other connected exercise equipment were noted by CTA’s 2021 consumer-tech forecast , anticipating this as a trend that would mainstream as scale economies and competition expanded the market segment while prices fell.

Collaboration 147

Collaboration Medication Patient Experience 147

Health Populi

MARCH 18, 2024

We first note overall that fewer patients, year on year 2021-2023, seem willing to share data with ANY entity. .” The third bar chart here from the Rock Health survey is worth digging into to gauge how consumers’ views on sharing personal health information may be shifting over the past couple of years.

Patient Experience 90

Patient Experience Tests Diagnostics Insurance 90

Health Populi

MARCH 2, 2021

Local hospitals and health systems — that is, “my” and “our” health care in our neighborhoods and ZIP codes — continue to own the data stewardship equity relationship with patients. Watch this dynamic continue to play out in 2021 as we emerge from the public health crisis into 2022.

Follow-Up 174

Follow-Up Hospital Insurance Medication 174

MedicalGPS

SEPTEMBER 7, 2022

If your organization has an ongoing patient experience survey in place, such as M3-Patient Experience ®, many of the seven steps have already been accomplished for your practice. 1 – Collect Patient Experience Survey Data There are many ways (modes) to collect patient experience survey data.

Patient Experience 52

Patient Experience Customer Service Patient Satisfaction Follow-Up 52

Health Populi

MARCH 3, 2025

Five years later in 2021, three physicians from UCSF wrote about the importance of focusing on digital health equity, one slide of the health equity challenge, in JAMA — calling out the fact that, “health care is on the cusp of a digital transformation that could harm health equity or improve it.”

Insurance 71

Insurance Billing Medication Hospital 71

Health Populi

AUGUST 7, 2020

But Walmart has been expanding its primary care services — so we’ll watch to see in 2021’s J.D. I’ll hypothesize that the supermarket pharmacy rankings could shift in 2021 with some of the grocery stores that gained mega-trust in the virus-crisis moving toward the top of this segment. Given that the J.D.

Patient Experience 83

Patient Experience Medication 83

Minority Nurse

FEBRUARY 7, 2024

Now, as a nurse manager at HUMC, Porter’s great-grandmother’s influence is at work caring for elder care patients and as an adjunct clinical instructor for Muhlenberg Nursing School, part of JFK University Medical Center in Plainfield, N.J. I started in 2019 and graduated in 2021 with my MBA. I obtained a master’s degree.

Huddles/Rounds 115

Huddles/Rounds De-Escalation Teamwork Communication 115

Health Populi

SEPTEMBER 10, 2021

Rising costs, generational shifts, digital transformation, and fast-growing investments in new health care models and technologies are forcing change in the legacy health care, noted in the State of Consumerism in Healthcare 2021: Regaining Momentum , from Kaufman, Hall & Associates.

Hospital 83

Hospital Best Practices Medication Patient Experience 83

Health Populi

SEPTEMBER 13, 2022

The first chart quantifies that bad debt attributable to patients’ self-pay payments after insurance kicks in: that category of bad debt grew by five times between 2018 and 2021, from 11% to nearly 58%.

Hospital 71

Hospital Insurance Billing Huddles/Rounds 71

Health Populi

APRIL 28, 2022

physicians were using telehealth to care for patients at the end of 2021. Among those doctors who were not providing telehealth by late 2021, just over one half never did so during the COVID-19 pandemic, according to the 2021 Telehealth Survey Report from the AMA. Four in five U.S.

Follow-Up 62

Follow-Up Patient Satisfaction Best Practices Hospital 62

Health Populi

NOVEMBER 14, 2022

While venture funding for digital health technology declined globally by 35% in the first three quarters of 2022 compared with 2021, this marks a “return to normal” based on the assessment in the Global State of Digital Health Report from FINN Partners and Galen Growth, published today and launched during the HLTH 2022 conference.

Follow-Up 96

Follow-Up Patient Support Patient Experience Medication 96

Health Populi

JUNE 6, 2022

Then one year into the COVID-19 pandemic, in 2021, Walgreens expanded Find Care a year into the COVID-19 pandemic with additional health systems, virtual care providers, specialty care, and lab and diagnostics services. Now, Walgreens is enabling cancer patients to say, “Hello, Jasper.”.

Patient Experience 62

Patient Experience Diagnostics Appointments Billing 62

Minority Nurse

FEBRUARY 21, 2024

For almost 40 years as the Director of Nursing for Throughput Operations at Montefiore Health System in New York, Elodia Mercier, RNC, MS, has been advancing patient care and creating and defining new roles for fellow nurses and other providers. After consecutive years of consistently meeting high Press Ganey (patient.

Discharges 69

Discharges Unit Organization and Environment Hospital Performance Improvement Initiatives 69

Health Populi

MARCH 1, 2022

Voicebot.ai has been tracking this phenomenon for a few years, and here is their latest read on U.S. consumers’ demand for voice assistants’ support in health care. Note that in 2019, 7.5% of people had used a voice assistant for their health, rising to 21.0% in 2019 to 56.0%

Follow-Up 62

Follow-Up Collaboration Insurance Medication 62

Health Populi

OCTOBER 6, 2022

consumers has accessed video telehealth services in the 12 months from June-July 2021. “Patients really like telehealth,” J.D. Power points out several granular perspectives to keep in mind as we design and implement omnichannel health care services: Two-thirds of U.S.

Follow-Up 87

Follow-Up Patient Satisfaction Insurance Medication 87

Health Populi

JANUARY 26, 2023

We observed consumers’ growing their self-care muscles and skills from the start of the pandemic, quantified in 2021 by NCSolutions in its study on how people were using consumer packaged goods in the public health crisis. Here is CVS Health’s launch announcement on their clinical trials program, announced May 2021.

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Collaboration Patient Experience Medication 62