Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Power 2021 U.S. Together, the two reports from J.D. Commercial Member Health Plan Study.

Patient Satisfaction 87

Patient Satisfaction Patient Experience Follow-Up Communication 87

Health Populi

MARCH 3, 2025

The growth of wearable technology, need and desire for real-world evidence and patient feedback, and especially patients’ growing role in paying for health care (think: high deductibles, co-insurance, and the challenge of medical debt) all drive the need to enhance the health care experience for patients in consumer and retail grades.

Insurance 71

Insurance Billing Medication Hospital 71

Health Populi

JULY 25, 2022

for a couple of months, having lived in and worked from Brussels, Belgium, since October 2021 (save for about ten days in March 2022). At that time, six years ago — one in two people said that experience should feel like Amazon, and another 1 in 5 said the best retail store experience (THINK: Nordstrom, REI, name your fave retailer).

Insurance 127

Insurance Care Plan Medication Patient Experience 127

Health Populi

FEBRUARY 9, 2021

At the start of CES 2021, I had the opportunity to catch up with Karsten Russell-Wood, Portfolio Marketing Leader, Post Acute & Home, Connected Care at Philips. We brainstormed just as CES 2021 was going to “open,” virtually, for the consumer electronics conference’s first all-virtual meeting.

Discharges 144

Discharges Hospital Follow-Up Vital Signs 144

Health Populi

MARCH 2, 2021

Most of these live video calls were also done through a service offered by consumers’ health care providers (doctors/clinicians), followed by services offered by insurance companies. Willingness in sharing health data with insurers, pharmacies, research institutions all fell between 2019 and 2020.

Follow-Up 174

Follow-Up Hospital Insurance Medication 174

Health Populi

NOVEMBER 4, 2021

I explore consumer-patient experience for hospitals, health plans and ambulatory care compared with other industries in the November 2021 Medecision Liberation blog , calling out the importance of two key factors that drove peoples’ positive perceptions of brands and products in the COVID19 pandemic era: digital delight and empathy.

Patient Experience 77

Patient Experience Hospital Insurance 77

Health Prime

JANUARY 29, 2025

Healthcare payment trends provide evidence that patients are experiencing increasing financial burdens due to high deductibles, coinsurance amounts, and copayments. out-of-pocket healthcare payments in 2021 hit an all-time high of over 433 billion dollars. Health insurance out-of-pocket maximums have been increasing each year.

Billing 52

Billing Patient Satisfaction Transfers Medication 52

Health Populi

SEPTEMBER 13, 2022

The first chart quantifies that bad debt attributable to patients’ self-pay payments after insurance kicks in: that category of bad debt grew by five times between 2018 and 2021, from 11% to nearly 58%. Only 17% of that amount was collected falling between $7,501 and $10,000, Crowe calculated.

Hospital 71

Hospital Insurance Billing Huddles/Rounds 71

Health Populi

MARCH 18, 2024

We first note overall that fewer patients, year on year 2021-2023, seem willing to share data with ANY entity. .” The third bar chart here from the Rock Health survey is worth digging into to gauge how consumers’ views on sharing personal health information may be shifting over the past couple of years.

Patient Experience 90

Patient Experience Tests Diagnostics Insurance 90

Health Populi

JULY 28, 2020

In 2020, CES featured several hundred digital health exhibitors and a growing array of Internet of Things-connected devices adjacent to health and wellness, with representation from beyond “pure” wearable health tech ranging from FDA-cleared blood pressure watches from Omron to health insurer Humana in the exhibit hall.

Collaboration 116

Collaboration Medication Insurance Patient Experience 116

Health Populi

FEBRUARY 4, 2024

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. According to the online Merriam-Webster dictionary , the first use of the phrase “health insurance” occurred in 1901. Like speaking “American,” health insurance in the U.S.

Collaboration 90

Collaboration Insurance Medication Billing 90

Health Populi

OCTOBER 15, 2021

Drug price negotiation, say by the Medicare program, is a unifying public policy in the current era of political schisms in America, based on the findings in a special Kaiser Family Foundation (KFF) Health Tracking Poll conducted in late September-early October 2021. This patient experience crosses political parties in the U.S.,

Follow-Up 71

Follow-Up Patient Experience Medication Insurance 71

Health Populi

APRIL 4, 2022

Monthly health insurance deductibles, among 44% of people. Monthly health insurance premium, among 36% of people. Two in three people earning under $90,000 a year are worried about unexpected medical bills, and one-half concerned about prescription drug costs, the monthly health insurance deductible, and long-term care.

Long Term Care 77

Long Term Care Follow-Up Insurance Billing 77

Health Populi

OCTOBER 6, 2022

consumers has accessed video telehealth services in the 12 months from June-July 2021. “Patients really like telehealth,” J.D. Power published two customer satisfaction assessments of telehealth providers for Direct-to-Consumer services and those delivered by health insurance plans.

Follow-Up 87

Follow-Up Patient Satisfaction Insurance Medication 87

Health Populi

MARCH 1, 2022

.” The patient is then connected to the Teladoc call center, and a virtual visit follow up for a non-emergency visit like suspected flu or allergy. The cost will range from $0/”free covered by health insurance or $75 cash out-of-pocket for people lacking insurance. Voicebot.ai Note that in 2019, 7.5%

Follow-Up 62

Follow-Up Collaboration Insurance Medication 62

Health Populi

AUGUST 6, 2024

The bar and line chart here shows the trajectory of 3 GLP-1s from January 2021 to the end of 2023: Ozempic, by far the most-prescribed of the three medicines represented over 70% of the fills in the period; Wegovy and Rybelsus were adopted at a much lower rate by late 2023. Now we tie that utilization to the source of payment.

Insurance 71

Insurance Collaboration Medication Patient Experience 71

Health Populi

APRIL 28, 2022

physicians were using telehealth to care for patients at the end of 2021. Among those doctors who were not providing telehealth by late 2021, just over one half never did so during the COVID-19 pandemic, according to the 2021 Telehealth Survey Report from the AMA. Four in five U.S. Acute, urgent, and same day care, and.

Follow-Up 62

Follow-Up Patient Satisfaction Best Practices Hospital 62

Health Populi

JULY 12, 2021

Acosta, the retail market research pro’s, updated our understanding consumers evolving as COVID-19 Has Elevated the Health and Wellness Trends of the Recent Years , results of a survey conducted among in May 2021. In the U.S., In the context of growing consumer-directed health in the U.S.,

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Collaboration Medication Appointments Hospital 77

Health Populi

JUNE 6, 2023

And, over one-half of patients want more digital options for managing their care. What do people want from digital transformation for their health care experiences?

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Appointments Scheduling Billing Medication 62

Health Populi

MAY 25, 2021

Look, too, to the upcoming annual 2021 ATA Conference and Expo that will bring current and futures thinking to attendees every week in June. That’s public sector covered, but in your scenarios-future planning modeling, don’t leave out the commercial payors which cover another roughly half of U.S. health citizens.

Follow-Up 83

Follow-Up Appointments Collaboration Communication 83

ACMA Blog

MAY 21, 2024

AI’s Impact on Patient Experience and Healthcare Delivery Beyond revenue optimization, AI also plays a crucial role in enhancing the overall patient experience and healthcare delivery. Published online April 28, 2021. Why we should not mistake accuracy of medical AI for efficiency. npj Digital Medicine.

Billing 40

Billing Patient Satisfaction Documentation Patient Experience 40

Arkenea

OCTOBER 15, 2024

This level of transparency and convenience greatly improves the patient experience, encouraging them to take a more active role in their healthcare journey. Secure and HIPAA-Compliant When we’re dealing with patients’ medical histories and other sensitive data, it’s not just about privacy; it’s about trust.

Tests 52

Tests Medical History HIPAA Best Practices 52

Relias

AUGUST 4, 2023

Top perks also included bonuses, profit sharing, malpractice insurance, and funded educational opportunities. A 2021 Achievers Workforce Institute survey examined 3,500 employees’ sense of belonging at work. The interdependent connection between all these characteristics and patient experience is undeniable.

Teamwork 52

Teamwork Communication Huddles/Rounds Continuing Education 52

Relias

AUGUST 5, 2022

After being married one year, the Baieras were excited to find out they were expecting during the summer of 2021. They were also able to take time away from their jobs, and they had good health insurance coverage. They learned it was nothing to be alarmed about and returned home relieved.

Patient Safety 52

Patient Safety Hospital Communication Appointments 52

Health Populi

JANUARY 18, 2021

CES 2021 featured some obvious quick-pivoting products that had the pandemic written all over them, with sessions invariably speaking to the way the public health crisis impacted companies and strategic plans. Joining Peloton in connected fitness at CES 2021 was NordicTrack, which recently announced its purchase of Precor.

Hospital 77

Hospital Acute Care Patient Experience Medication 77

Health Populi

JULY 7, 2021

Nearly one-half of the 3,600 new stores that will open in 2021 will be dollar stores, according to Coresight Research. At the same time, nearly 3,400 retail stores will close in 2021. Nonetheless, for access to much lower-priced consumer health products and healthier food options, watch out. appeared first on HealthPopuli.com.

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Collaboration Tests Insurance Medication 143

Health Populi

JUNE 8, 2022

Consider: fighting health insurance appeals, crafting countless medical necessity letters, justifying being discharged against medical orders, and other battles fought hand-in-hand with her husband on behalf of Emmett and his well-being. Parexel discovered Stacy who was delivering a keynote speech at DPHARM 2021.

Patient Advocacy 174

Patient Advocacy Follow-Up Appointments Discharges 174

Health Populi

DECEMBER 9, 2021

being covered by health insurance is one of the social determinants of health. But even with health insurance coverage, most health-insured people are concerned about medical costs in America, found in a MITRE-Harris Poll on U.S. consumers’ health insurance perspectives published today. In the U.S.,

Insurance 77

Insurance Billing Medication Communication 77

Health Populi

OCTOBER 18, 2021

The survey informing the report was conducted between August 2 and September 7, 2021, among 3,616 adults 18 and older (in English, Spanish, Mandarin, Cantonese, Korean, and Vietnamese based on consumers’ language preferences). One-half of U.S.

Insurance 62

Insurance Medication Hospital Patient Experience 62

Health Populi

MAY 31, 2022

These barriers are revealed in research conducted by a team from the University of Michigan (my alma mater) published in JAMA (May 6, 2022), Patient Perspectives on Care Transitions From Hospital to Home.

Hospital 93

Hospital Discharges Follow-Up Collaboration 93

Health Populi

JUNE 8, 2021

All those digital tools generate data, which must flow into some version of a patient health record to ensure the data are collected, safely stored, and accessible for diagnosis and sound action-making and -taking. In 2021, 4 in 5 providers and nurses see EHRs as important, and increasingly demand digital interactions with patients.

Insurance 116

Insurance Medication Hospital Patient Experience 116

Health Populi

SEPTEMBER 9, 2022

The year-on-year decline from 2021 find oil and gas at the lowest level of positivity, advertising/PR, legal, the Federal government, and pharma at the bottom of the ratings. Which sectors enhanced consumers’ favorable views between 2021 and 2022? million more Americans lost health insurance during the Great Recession era.

Insurance 62

Insurance Collaboration Billing Hospital 62

Arkenea

DECEMBER 2, 2024

Patient portal development is one such shift that has heralded a novel era of patient engagement in the healthcare industry. According to a report published by Chime, 83 percent of acute care organizations stated high use of patient portals by users in 2021, as compared to 74 percent in 2020. at any given time.

HIPAA 52

HIPAA Appointments Scheduling Tests 52

Health Populi

NOVEMBER 3, 2021

CTA is in the forefront of health/tech innovation and advocacy, which is why I plan to attend CES 2021 live, in person. I’m looking forward to speaking there on top digital health trends, along with collaborating on a panel brainstorming telehealth for mental and behavioral health access and innovation.

Triage 62

Triage Hospital Medication Collaboration 62

Health Populi

SEPTEMBER 17, 2023

I was intrigued by Republicans’ spike upward in positivity in 2019-2020, then Democrats’ in 2021-22… with the obvious observation that the occupant in the Oval Office of the White House changed in the interval. Nonetheless, there is not a lot of love for the pharma industry right now in the second half of 2023.

Patient Experience 71

Patient Experience Insurance Hospital 71

Health Populi

OCTOBER 26, 2022

in 2021 along with Walgreens, worked with Morning Consult to poll 2,210 U.S. Major job stressors included increased demands, harassment and bully by patients and consumers, constant interruptions and calls to insurance companies, and adding services to their work-flows without adequate support to deliver them.

Patient Satisfaction 71

Patient Satisfaction Insurance Medication Patient Experience 71

Health Populi

JULY 26, 2021

some aspects of “digital transformation” seem not to have fully transformed American healthcare, we learn in HIMSS’s annual 2021 State of Healthcare Report. Security, too, remains a block with 41% of clinicians still concerned over the security of patient data.

Insurance 71

Insurance Hospital Collaboration Medication 71