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Telehealth Update from J.D. Power, Amwell, Cigna, GoodRx, and a Trio of Smart Doctors

Health Populi

Power, Telehealth Patient Satisfaction Surges During Pandemic but Barriers to Access Persist. Safety was the key driver for utilization at a rate of 46% of people using telehealth in 2020, and only 13% in 2019. The study was fielded in June-July 2020 among 4,302 U.S. This is the second year that J.D.