Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. The post Telehealth Bolsters Patient Satisfaction (J.D.

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

OCTOBER 5, 2020

Power, Telehealth Patient Satisfaction Surges During Pandemic but Barriers to Access Persist. But as the report’s title asserts, most telehealth users experienced obstacles to accessing and using virtual care platforms that drove less positive consumer experiences. The study was fielded in June-July 2020 among 4,302 U.S.

Physical Exams 147

Physical Exams Customer Service Insurance Follow-Up 147

Health Populi

JULY 20, 2020

The new era of virtual care has begun and is here to stay, Accenture expects in its latest look at How COVID-19 will permanently alter patient behavior , a patient survey conducted in May 2020. Accenture polled 2,700 patients around the world, 450 participants each from China, France, Germany, Japan, the U.K.,

Communication 172

Communication Patient Representative Patient Satisfaction Follow-Up 172

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing 96

Billing Medication Follow-Up Patient Experience 96

Amber Pharmacy

SEPTEMBER 14, 2023

Amber Specialty Pharmacy employs pharmacists who have specialized training in transplant care and review each patient’s medications to prevent any drug interactions, as well as adjust medication dosages to help with side effects. In 2016, Amber Specialty Pharmacy ranked highest for patient satisfaction among U.S.

Billing 105

Billing Patient Satisfaction Medication Patient Experience 105

NHA Now

JULY 8, 2020

In our recent survey of employers in the 2020 Industry Outlook , the most important soft skills for phlebotomy technicians include professionalism, dependability , and verbal communication. This high level of patient interaction means you can play a huge role in patient satisfaction.

Patient Satisfaction 52

Patient Satisfaction Communication Patient Experience Medication 52

NHA Now

SEPTEMBER 1, 2020

We recently surveyed healthcare employers for our 2020 Industry Outlook, and uncovered the three most important soft skills for EKG technicians: Professionalism, dependability, and verbal communication. As someone who has a lot of patient interaction, soft skills can also play a large role in the patient experience.

Communication 52

Communication Patient Satisfaction Patient Experience Tests 52