Health Populi

DECEMBER 5, 2024

Health Populi’s Hot Points: While mental health issues were already mainstream across health citizens around the world before the COVID-19 pandemic was termed a “pandemic” in March 2020, peoples’ mental well-being eroded during the public health crisis and since then, more people have put a name to their situations and sought (..)

Collaboration 117

Collaboration Patient Experience 117

Health Populi

MARCH 17, 2021

fielded between September and November 2020. The first chart details what younger people, ages 14 to 22, searched online in 2018 compared with 2020. sought health information online in 2020, a slight decline from 2018. A new mental health risk arose in 2020 in the U.S. A new mental health risk arose in 2020 in the U.S.

Collaboration 156

Collaboration Patient Experience 156

Health Populi

AUGUST 18, 2020

The 2020 tech vision for health is summarized here, tying to Accenture’s previous two years of forecasts. This year, the five pillars include: The “I” in Experience. Note how the top line of the 2020 forecast “networks” into the 2019 trends. The Dilemma of Smart Things.

Collaboration 162

Collaboration Communication Patient Experience Medication 162

Health Populi

APRIL 21, 2021

We must be mindful that hospitals, health systems and physicians quickly stood up and adopted virtual care, especially telemedicine programs, in March and April 2020. Power called telehealth, “the best consumer healthcare experience you’ve never tried.” In 2019, J.D.

Hospital 156

Hospital Triage Long Term Care Scheduling 156

Health Populi

SEPTEMBER 1, 2020

in May and June 2020. Top-line, Accenture points to four pillars on which the pharma industry can “reinvent its relevance,” as the report title suggests: To express greater empathy, understanding the patient experience of delaying treatment, financial impacts, and mental health challenges the pandemic has caused.

Patient Experience 127

Patient Experience Patient Care Hospital Medication 127

Electronic Health Reporter

JANUARY 26, 2022

By Zach Zettler, president, Updox In 2020, healthcare providers quickly implemented new solutions in response to the COVID-19 pandemic. This year, providers evaluated their ongoing needs and optimized their patient engagement and operational processes. This article is copyrighted strictly for Electronic Health Reporter.

Patient Experience 133

Patient Experience 133

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing 96

Billing Medication Follow-Up Patient Experience 96

Health Populi

OCTOBER 5, 2020

Safety was the key driver for utilization at a rate of 46% of people using telehealth in 2020, and only 13% in 2019. The study was fielded in June-July 2020 among 4,302 U.S. The study was fielded in June-July 2020 among 4,302 U.S. This is the second year that J.D. adults who had done a telehealth visit in the past year.

Physical Exams 147

Physical Exams Customer Service Insurance Follow-Up 147

Health Populi

JULY 20, 2020

The new era of virtual care has begun and is here to stay, Accenture expects in its latest look at How COVID-19 will permanently alter patient behavior , a patient survey conducted in May 2020. Accenture polled 2,700 patients around the world, 450 participants each from China, France, Germany, Japan, the U.K.,

Communication 172

Communication Patient Representative Patient Satisfaction Follow-Up 172

Health Populi

JULY 28, 2020

In 2020, CES featured several hundred digital health exhibitors and a growing array of Internet of Things-connected devices adjacent to health and wellness, with representation from beyond “pure” wearable health tech ranging from FDA-cleared blood pressure watches from Omron to health insurer Humana in the exhibit hall.

Collaboration 116

Collaboration Medication Insurance Patient Experience 116

Health Populi

JUNE 10, 2020

I was scheduled to meet with Roy Jakobs, Chief Business Leader of Connected Care at Philips, at HIMSS in Orlando on 9th March 2020. This second graphic diagrams a patient journey map for the coronavirus, across the continuum of care settings from the community and home to primary care, emergency, hospital, and post-acute.

Hospital 149

Hospital Unit Organization and Environment Acute Care Vital Signs 149

Health Populi

SEPTEMBER 16, 2022

physicians and nurses as the pandemic emerged in early 2020. . “Improves resource allocation for staff” speaks to the crisis issue of clinician burnout. Burnout (translated through anxiety, stress, depression, and suicidality) was already a challenge for U.S.

Patient Care 159

Patient Care Follow-Up Patient Experience Medication 159

Health Populi

MAY 21, 2020

Patients’ concerns of COVID-19 risks have led them to self-ration care in the following ways: 41% have delayed health care services. adults 18 to 74 years of age in the first week of May 2020. 42% felt uncomfortable going to a hospital for any medical treatment. ACHP and AMCP polled 1,263 U.S.

Insurance 161

Insurance Tests Follow-Up Huddles/Rounds 161

Health Populi

JUNE 15, 2020

patients managing chronic conditions, and caregivers (whether for younger or older loved ones) — are concerned about contracting the virus. states where governors mandated shelter-at-home for much of the first half of 2020, millions of people have become conditioned to physically distance, wear face coverings, and #StayHome.

Collaboration 115

Collaboration Hospital Patient Experience Patient Safety 115

Health Populi

OCTOBER 23, 2020

As patients returned to in-person, brick-and-mortar health care settings after the first wave of COVID-19 pandemic, they re-enter the health care system with heightened consumer expectations, according to the Beryl Institute – Ipsos Px Pulse report, Consumer Perspectives on Patient Experience in the U.S. early this year.

Patient Experience 71

Patient Experience Insurance Communication Hospital 71

Health Populi

SEPTEMBER 9, 2021

Based on their geographic target markets and missions, CHA hospital members have served patients facing the coronavirus since the emergence of the pandemic in early 2020. The Vatican wrote up a message on the moral acceptability of vaccines on 20 December 2020, which you can read in full here.

Hospital 127

Hospital Patient Experience 127

Health Populi

JANUARY 28, 2020

The same percentage of people over 50 own a voice assistant, a market penetration rate which more than doubled between 2017 and 2019, AARP noted in the 2020 Tech and the 50+ Survey published in December 2019. One-half of 50+ Americans use a tablet, and 17% own wearable tech. legislators can get on the same privacy page.

HIPAA 169

HIPAA Business Associate Communication Medication 169

Amber Pharmacy

SEPTEMBER 14, 2023

Amber Specialty Pharmacy employs pharmacists who have specialized training in transplant care and review each patient’s medications to prevent any drug interactions, as well as adjust medication dosages to help with side effects. In 2016, Amber Specialty Pharmacy ranked highest for patient satisfaction among U.S.

Billing 105

Billing Patient Satisfaction Medication Patient Experience 105

Health Populi

JULY 25, 2022

Here are Morning Consult’s assessment of the Top 20 fastest-growing consumer brands of 2020 — all of which had everything to do with our pandemic lives. We came to appreciate the connectivity was indeed a determinant of health (which I called out in the Huffington Post in July 2016). healthcare system.

Insurance 127

Insurance Care Plan Medication Patient Experience 127

Health Populi

MARCH 18, 2024

While consumers’ most-trusted data steward is still physicians, even willingness to share health data with physicians fell from the high of 72% of consumers in 2020 to 64% in 2023.

Patient Experience 90

Patient Experience Tests Diagnostics Insurance 90

Health Populi

DECEMBER 5, 2019

Health Populi’s Hot Points: The Commonwealth Fund’s report bolsters the central premise of my book, HealthConsuming: From Health Consumer to Health Citizen, that the patient-is-the-payor as we approach the new year of 2020.

Insurance 109

Insurance Billing Medication Patient Experience 109

Health Populi

JUNE 22, 2020

I’ll be midwifing a panel this afternoon at 440 pm Eastern time, initially focused on how health care can garner patient loyalty. That theme was given to us in the fourth quarter of 2019, when initial planning for ATA 2020 had begun. What a difference a few months make. and indeed, in countries already impacted by the crisis).

Insurance 71

Insurance Patient Experience Scheduling Appointments 71

Health Populi

FEBRUARY 9, 2021

During COVID, Philips quickly pivoted both in terms of re-deploying its design and manufacturing capabilities for building ventilators and advising hospital clients in reallocating inpatient resources toward the pandemic needs in 2020. Our homes, too, underwent digital transformation as long as we had access to a broadband connection.

Discharges 144

Discharges Hospital Follow-Up Vital Signs 144

Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Together, the two reports from J.D. With more digital contact as well, J.D.

Patient Satisfaction 87

Patient Satisfaction Patient Experience Follow-Up Communication 87

Health Populi

OCTOBER 26, 2023

As of 2022, three in four consumers were offered online access to their medical records by a health care provider or health insurance plan, and well over one-half accessed their medical record or portal — growing by 50% over the two years, 2020 to 2022 (from 38% to 57%).

Tests 103

Tests Medication Appointments Billing 103

Health Populi

MARCH 12, 2020

Let’s travel to Shanghai, China where, “the covid-19 epidemic has brought millions of new patients online. They are likely to stay there,” asserts “ The smartphone will see you now ,” an article in the March 7th 2020 issue of The Economist. Congressional leadership on February 28 2020.

Billing 122

Billing Best Practices Triage Hospital 122

Health Populi

OCTOBER 19, 2021

peoples’ expectations of their health care experience is melding with their best retail experience — and that’s taken a turn toward their digital and ecommerce life-flows. The study was fielded between October 2020 and September 2021. Emergency room experience stayed at an index of a (low) 66.

Insurance 77

Insurance Outpatient Care Follow-Up Hospital 77

Health Populi

JANUARY 11, 2021

In 2020, the COVID-19 pandemic drove U.S. Parks Associates’ research identified other categories of consumer electronics growth in the 2020 year of the coronavirus, including: Smart home devices, growing to 30% of U.S. broadband households in 2020 from 17% in 2015.

Follow-Up 77

Follow-Up HIPAA Discharges Tests 77

Health Populi

DECEMBER 27, 2021

Digital health as a category has been a growing feature at CES for over a decade, starting with the early wearable tech era of Fitbit, Nike, OMRON and UnderArmour, early exhibitors at CES representing the category.

Collaboration 162

Collaboration Medication Patient Experience 162

Health Populi

MAY 30, 2022

The American Psychological Association study I cited in that post from 2020 found that financial stress was indeed contributing to Americans’ sense of anxiety and depression. in 2022, billing and medical payments are now embedded in patients’ experience, regardless of the type of payor. It’s true to say that in the U.S.

Billing 105

Billing Insurance Customer Service Patient Experience 105

Health Populi

NOVEMBER 5, 2020

.” The vast majority of consumers are concerned about some aspect of their home’s health, like air or water quality, according to Healthy Home Technologies , a report published in October 2020 by the Consumer Technology Association (CTA), convener of the annual CES. For the research, CES interviewed 1,500 U.S.

Customer Service 109

Customer Service Communication Follow-Up Medication 109

Health Populi

MARCH 3, 2021

2020 changed everything, the W2O team asserts, now issuing its latest look into the issue through the Relevance Quotient. The year 2020 pushed several issues into headlines and peoples’ online searches and social network shares. Five years ago, in 2016, the W2O Group said that, “Relevance is reputation.”

Collaboration 71

Collaboration Communication Patient Experience Medication 71

Health Populi

JULY 10, 2020

In Patient Perspectives on Virtual Care , Kyruus answers this question based on an online survey of 1,000 patients 18 years of age and older, conducted in May 2020. Each of these health consumers had at least one virtual care visit between February and May 2020.

Follow-Up 116

Follow-Up Insurance Medication Hospital 116

Medical Gas Compliance

FEBRUARY 23, 2021

As with most healthcare aspects, medical gas systems continue to evolve to provide a safer, more effective patient experience. The 2021 (NFPA 99) National Fire Protection Association is the healthcare facilities code that establishes criteria for levels of healthcare services or systems based on risk to patients, staff, or visitors.

Medication 52

Medication Patient Experience 52

Health Populi

OCTOBER 6, 2021

Digital health as a category has been a growing feature at CES for over a decade, starting with the early wearable tech era of Fitbit, Nike, Omron and UnderArmour, early exhibitors at CES representing the category.

Collaboration 147

Collaboration Medication Patient Experience 147

Health Populi

APRIL 3, 2024

that people — both patients and the health care workforce — feel less safe, discussed in Safety in Healthcare 2024 from Press Ganey. It anchors all experiences — for patients and the workforce,” the report summarizes. “Safety is the foundation of healthcare.

Patient Safety 83

Patient Safety Teamwork Patient Experience Diagnostics 83

Health Populi

AUGUST 7, 2020

Power’s 2020 U.S. Pharmacy Study, this year based on a survey of 13,378 pharmacy customers who filled a prescription between June 2019 and February 2020. In the pandemic, grocery stores have emerged as trusted, safe health/care destinations given their role as essential retail for survival in 2020. Pharmacy Study.

Patient Experience 83

Patient Experience Medication 83