Health Populi

AUGUST 25, 2020

In the August 2020 National Poll on Heathy Aging , the University of Michigan research team found a 26% increase in telehealth visits from 2019 to 2020, March to June 2020 year-over-year. In May 2019, 14% of older patients’ health care providers offered telehealth visits, growing to 62% in June 2020 during the pandemic.

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Health Populi

MARCH 2, 2021

But another patient side-effect of COVID-19 has been the digital transformation of many patients , documented by data gathered by Rock Health and Stanford Center for Digital Health and analyzed in their latest report explaining how the public health crisis accelerated digital health “beyond its years,” noted in the title of the report.

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Health Populi

OCTOBER 23, 2020

As patients returned to in-person, brick-and-mortar health care settings after the first wave of COVID-19 pandemic, they re-enter the health care system with heightened consumer expectations, according to the Beryl Institute – Ipsos Px Pulse report, Consumer Perspectives on Patient Experience in the U.S. early this year.

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Patient Experience Insurance Communication Hospital 71

Amber Pharmacy

SEPTEMBER 14, 2023

Amber Specialty Pharmacy employs pharmacists who have specialized training in transplant care and review each patient’s medications to prevent any drug interactions, as well as adjust medication dosages to help with side effects. In 2016, Amber Specialty Pharmacy ranked highest for patient satisfaction among U.S.

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Billing Patient Satisfaction Medication Patient Experience 105

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

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Billing Medication Follow-Up Patient Experience 96

Health Populi

APRIL 3, 2024

that people — both patients and the health care workforce — feel less safe, discussed in Safety in Healthcare 2024 from Press Ganey. It anchors all experiences — for patients and the workforce,” the report summarizes. “Safety is the foundation of healthcare.

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Patient Safety Teamwork Patient Experience Diagnostics 83

Electronic Health Reporter

JANUARY 26, 2022

By Zach Zettler, president, Updox In 2020, healthcare providers quickly implemented new solutions in response to the COVID-19 pandemic. This year, providers evaluated their ongoing needs and optimized their patient engagement and operational processes. This article is copyrighted strictly for Electronic Health Reporter.

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Patient Experience 133

Health Populi

MARCH 17, 2021

fielded between September and November 2020. The first chart details what younger people, ages 14 to 22, searched online in 2018 compared with 2020. sought health information online in 2020, a slight decline from 2018. A new mental health risk arose in 2020 in the U.S. A new mental health risk arose in 2020 in the U.S.

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Collaboration Patient Experience 156

Health Populi

SEPTEMBER 1, 2020

in May and June 2020. Top-line, Accenture points to four pillars on which the pharma industry can “reinvent its relevance,” as the report title suggests: To express greater empathy, understanding the patient experience of delaying treatment, financial impacts, and mental health challenges the pandemic has caused.

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Patient Experience Patient Care Hospital Medication 127

Health Populi

MARCH 25, 2021

This trend was already in motion at the start of 2020, after which the public health crisis raised patients-as-consumers’ awareness and value of hygiene, food-for-immunity, and physical distancing. New data from NCSolutions (NCS) polled 2,017 U.S. consumers in March 2021 on perspectives one year into COVID.

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Tests Collaboration Hospital Patient Experience 174

Health Populi

JUNE 11, 2024

If you’re attending #AHIP2024, pls join us at 11 am in the Musigny Room in the Wynn convention space — it’s sure to be a great conversation… I’ve covered the MMI updates every year for many years here on Health Populi.

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Medication Follow-Up Billing Insurance 77

Medical Gas Compliance

FEBRUARY 23, 2021

As with most healthcare aspects, medical gas systems continue to evolve to provide a safer, more effective patient experience. The 2021 (NFPA 99) National Fire Protection Association is the healthcare facilities code that establishes criteria for levels of healthcare services or systems based on risk to patients, staff, or visitors.

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Medication Patient Experience 52

Health Populi

JUNE 22, 2020

I’ll be midwifing a panel this afternoon at 440 pm Eastern time, initially focused on how health care can garner patient loyalty. That theme was given to us in the fourth quarter of 2019, when initial planning for ATA 2020 had begun. What a difference a few months make. and indeed, in countries already impacted by the crisis).

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Insurance Scheduling Patient Experience Appointments 71

Health Populi

FEBRUARY 1, 2021

Medscape polled 12,339 physicians representing over 29 specialties between late August and early November 2020 to gauge their feelings about work and life in the midst of the coronavirus pandemic. In the second half of 2020, about 4 in 10 U.S. Physicians in the U.S. Medscape researched its first Physician Lifestyle Report in 2012.

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Patient Experience Follow-Up Hospital Medication 102

Health Populi

APRIL 21, 2021

We must be mindful that hospitals, health systems and physicians quickly stood up and adopted virtual care, especially telemedicine programs, in March and April 2020. Power called telehealth, “the best consumer healthcare experience you’ve never tried.” In 2019, J.D.

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Hospital Triage Long Term Care Scheduling 156

Health Populi

SEPTEMBER 16, 2022

physicians and nurses as the pandemic emerged in early 2020. . “Improves resource allocation for staff” speaks to the crisis issue of clinician burnout. Burnout (translated through anxiety, stress, depression, and suicidality) was already a challenge for U.S.

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Patient Care Follow-Up Patient Experience Medication 159

Health Populi

JULY 30, 2020

adults 18 years of age and older by telephone in June 2020. Health Populi’s Hot Points: In the thick of the pandemic in April 2020, most U.S. Gallup and West Health polled 1,017 U.S. The pandemic has revealed many cracks in the U.S. Today’s news that the U.S.

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Insurance Patient Experience Medication 77

Health Populi

JULY 28, 2020

In 2020, CES featured several hundred digital health exhibitors and a growing array of Internet of Things-connected devices adjacent to health and wellness, with representation from beyond “pure” wearable health tech ranging from FDA-cleared blood pressure watches from Omron to health insurer Humana in the exhibit hall.

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Collaboration Medication Insurance Patient Experience 116

Health Populi

AUGUST 18, 2020

The 2020 tech vision for health is summarized here, tying to Accenture’s previous two years of forecasts. This year, the five pillars include: The “I” in Experience. Note how the top line of the 2020 forecast “networks” into the 2019 trends. The Dilemma of Smart Things.

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Health Populi

OCTOBER 19, 2021

peoples’ expectations of their health care experience is melding with their best retail experience — and that’s taken a turn toward their digital and ecommerce life-flows. The study was fielded between October 2020 and September 2021. Emergency room experience stayed at an index of a (low) 66.

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Health Populi

JULY 25, 2022

Here are Morning Consult’s assessment of the Top 20 fastest-growing consumer brands of 2020 — all of which had everything to do with our pandemic lives. We came to appreciate the connectivity was indeed a determinant of health (which I called out in the Huffington Post in July 2016). healthcare system.

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Health Populi

JUNE 15, 2020

patients managing chronic conditions, and caregivers (whether for younger or older loved ones) — are concerned about contracting the virus. states where governors mandated shelter-at-home for much of the first half of 2020, millions of people have become conditioned to physically distance, wear face coverings, and #StayHome.

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Collaboration Hospital Patient Experience Patient Safety 115

Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Together, the two reports from J.D. With more digital contact as well, J.D.

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Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

OCTOBER 5, 2020

Safety was the key driver for utilization at a rate of 46% of people using telehealth in 2020, and only 13% in 2019. The study was fielded in June-July 2020 among 4,302 U.S. The study was fielded in June-July 2020 among 4,302 U.S. This is the second year that J.D. adults who had done a telehealth visit in the past year.

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Health Populi

MARCH 9, 2021

Since the early phase of the pandemic, CVS Health expanded the use of Epic MyChart, the report explains, to deliver COVID-19 test results to patients as well as provide an on-ramp to patients seeking telehealth visits. Health care is omni-channel.

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Medication Tests Diagnostics Hospital 174

Health Populi

SEPTEMBER 9, 2021

Based on their geographic target markets and missions, CHA hospital members have served patients facing the coronavirus since the emergence of the pandemic in early 2020. The Vatican wrote up a message on the moral acceptability of vaccines on 20 December 2020, which you can read in full here.

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Hospital Patient Experience 127

Health Populi

JULY 9, 2020

FYI, Press Ganey, a leading health care patient experience organization, has created an impressive library of resources addressing the pandemic, linked here.]. How do health care providers build trust? Press Ganey asks. Most Americans, regardless of income, were concerned about costs for COVID-19 related care.

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Health Populi

MARCH 3, 2021

2020 changed everything, the W2O team asserts, now issuing its latest look into the issue through the Relevance Quotient. The year 2020 pushed several issues into headlines and peoples’ online searches and social network shares. Five years ago, in 2016, the W2O Group said that, “Relevance is reputation.”

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Collaboration Communication Patient Experience Medication 71

Health Populi

JANUARY 11, 2021

In 2020, the COVID-19 pandemic drove U.S. Parks Associates’ research identified other categories of consumer electronics growth in the 2020 year of the coronavirus, including: Smart home devices, growing to 30% of U.S. broadband households in 2020 from 17% in 2015.

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CollaborateMD

JUNE 17, 2024

billion in 2020 and is expected to grow to over $249.44 RCM gives practices the peace of mind that comes from knowing they have correct patient information in the system at all times, causing your staff less stress. More and more practices are using RCM to improve their financial well-being. billion by 2028.

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Patient Experience Insurance 52

Health Populi

DECEMBER 7, 2022

Since 2020, the organization has expanded its mission beyond OTC meds to be a “self-care association,” Anita explained. Data from Qualtrics demonstrates more patients “distancing” themselves from healthcare due to cost than due to fear of exposure to COVID-19, Adrienne Boissy, Qualtrics’ Chief Medical Officer, explained.

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Collaboration Patient Experience Follow-Up Medication 62

Health Populi

JUNE 8, 2021

In September 2020, PwC surveyed consumers with employer-sponsored health insurance about their preferred locations to receive a COVID-19 vaccine within one year of its approval. It is also notable that consumer-patients dealing with complex chronic conditions were more interested in using telehealth, based on PwC’s consumer survey.

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MedicalGPS

AUGUST 10, 2022

Then, in 2020, because of the uncertainty brought on by the Covid-19 pandemic, the resignation rate slowed as workers held on to their jobs in greater numbers. But that number included many workers who might otherwise have quit in 2020 had there been no pandemic. From 2009 to 2019, the average monthly quit rate increased by 0.10

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Health Populi

JANUARY 2, 2023

Check out the top causes of mortality in 2021: the death rates for heart disease significantly rose from 2020 to 2021, as did the rates of death due to unintentional injuries (those so-called Deaths of Despair from overdose, suicide, and accidents), and to be sure, COVID-19. decline in life expectancy? How about those Deaths of Despair?

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Billing Collaboration Patient Experience 77

Health Populi

JUNE 10, 2020

I was scheduled to meet with Roy Jakobs, Chief Business Leader of Connected Care at Philips, at HIMSS in Orlando on 9th March 2020. This second graphic diagrams a patient journey map for the coronavirus, across the continuum of care settings from the community and home to primary care, emergency, hospital, and post-acute.

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Hospital Acute Care Unit Organization and Environment Vital Signs 149

Health Populi

MAY 30, 2022

The American Psychological Association study I cited in that post from 2020 found that financial stress was indeed contributing to Americans’ sense of anxiety and depression. in 2022, billing and medical payments are now embedded in patients’ experience, regardless of the type of payor. It’s true to say that in the U.S.

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Billing Insurance Customer Service Follow-Up 105

Walker Info - Patient Experience

FEBRUARY 2, 2023

Speed was found to be an essential factor of CX in Walker’s 2013 report, Customers 2020 – and it’s only become more important since. The seven themes we’ve discussed in our CX Now series so far have all been building up to this critical aspect of customer experience. Customers 2020 What’s the value of speed?

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Customer Service Follow-Up Patient Experience Communication 52