Health Populi

SEPTEMBER 11, 2019

as a “health insurance company” evolving to its vision as technology-informed health care. “People think of Humana as insurance company but we feel we’re more about integrated health care…(We’re) trying to make the pivot as a health partner, a tech company delivering health care.

Insurance 88

Insurance Collaboration Patient Experience 88

Health Populi

JUNE 26, 2023

People love being health-insured, but their negative experiences with health plans create serious burdens on patients-as-consumers. The 2023 Kaiser Family Foundation Survey of Consumer Experiences with Health Insurance updates our understanding of and empathy for insured peoples’ Patient Administrative Burdens (PAB).

Insurance 62

Insurance Appointments Billing Hospital 62

Health Populi

JULY 25, 2022

At that time, six years ago — one in two people said that experience should feel like Amazon, and another 1 in 5 said the best retail store experience (THINK: Nordstrom, REI, name your fave retailer). healthcare system.

Insurance 127

Insurance Care Plan Medication Patient Experience 127

Health Populi

OCTOBER 19, 2021

peoples’ expectations of their health care experience is melding with their best retail experience — and that’s taken a turn toward their digital and ecommerce life-flows. The study was fielded between October 2020 and September 2021. Emergency room experience stayed at an index of a (low) 66.

Insurance 77

Insurance Outpatient Care Follow-Up Hospital 77

Health Populi

OCTOBER 23, 2020

As patients returned to in-person, brick-and-mortar health care settings after the first wave of COVID-19 pandemic, they re-enter the health care system with heightened consumer expectations, according to the Beryl Institute – Ipsos Px Pulse report, Consumer Perspectives on Patient Experience in the U.S. early this year.

Patient Experience 71

Patient Experience Insurance Communication Hospital 71

Health Populi

MARCH 3, 2025

The growth of wearable technology, need and desire for real-world evidence and patient feedback, and especially patients’ growing role in paying for health care (think: high deductibles, co-insurance, and the challenge of medical debt) all drive the need to enhance the health care experience for patients in consumer and retail grades.

Insurance 71

Insurance Billing Medication Hospital 71

Health Populi

JULY 10, 2020

In Patient Perspectives on Virtual Care , Kyruus answers this question based on an online survey of 1,000 patients 18 years of age and older, conducted in May 2020. Each of these health consumers had at least one virtual care visit between February and May 2020. Only 4% four it “somewhat difficult.”

Follow-Up 116

Follow-Up Insurance Medication Hospital 116

Health Populi

JULY 28, 2020

In 2020, CES featured several hundred digital health exhibitors and a growing array of Internet of Things-connected devices adjacent to health and wellness, with representation from beyond “pure” wearable health tech ranging from FDA-cleared blood pressure watches from Omron to health insurer Humana in the exhibit hall.

Collaboration 116

Collaboration Medication Insurance Patient Experience 116

Health Populi

JUNE 22, 2020

I’ll be midwifing a panel this afternoon at 440 pm Eastern time, initially focused on how health care can garner patient loyalty. That theme was given to us in the fourth quarter of 2019, when initial planning for ATA 2020 had begun. economy shed millions of jobs — many tied to health insurance coverage.

Insurance 71

Insurance Patient Experience Scheduling Appointments 71

Health Populi

JANUARY 28, 2020

The same percentage of people over 50 own a voice assistant, a market penetration rate which more than doubled between 2017 and 2019, AARP noted in the 2020 Tech and the 50+ Survey published in December 2019. One-half of 50+ Americans use a tablet, and 17% own wearable tech. legislators can get on the same privacy page.

HIPAA 169

HIPAA Business Associate Communication Medication 169

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing 96

Billing Medication Follow-Up Patient Experience 96

Health Populi

MAY 30, 2022

The American Psychological Association study I cited in that post from 2020 found that financial stress was indeed contributing to Americans’ sense of anxiety and depression. It’s important to note that health care cost fiscal stress is not only a symptom for people lacking health insurance.

Billing 105

Billing Insurance Customer Service Patient Experience 105

Health Populi

MARCH 18, 2024

While consumers’ most-trusted data steward is still physicians, even willingness to share health data with physicians fell from the high of 72% of consumers in 2020 to 64% in 2023.

Patient Experience 90

Patient Experience Tests Diagnostics Insurance 90

Health Populi

OCTOBER 26, 2023

As of 2022, three in four consumers were offered online access to their medical records by a health care provider or health insurance plan, and well over one-half accessed their medical record or portal — growing by 50% over the two years, 2020 to 2022 (from 38% to 57%).

Tests 103

Tests Medication Appointments Billing 103

Health Populi

OCTOBER 13, 2023

As the heatmap chart illustrates, health insurance ranks relatively low in peoples’ simplicity lens, akin to general insurance, media, and automotive, and below booking travel (air, train, car rental), and social media. ” Think of it as an ROI on delivery simplicity to health care experiences.

Insurance 83

Insurance Communication Appointments Hospital 83

Health Populi

FEBRUARY 9, 2021

During COVID, Philips quickly pivoted both in terms of re-deploying its design and manufacturing capabilities for building ventilators and advising hospital clients in reallocating inpatient resources toward the pandemic needs in 2020. Our homes, too, underwent digital transformation as long as we had access to a broadband connection.

Discharges 144

Discharges Hospital Follow-Up Vital Signs 144

Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Together, the two reports from J.D. Commercial Member Health Plan Study. This year, J.D.

Patient Satisfaction 87

Patient Satisfaction Patient Experience Follow-Up Communication 87

Health Populi

JUNE 11, 2024

Health Populi’s Hot Points: The patient is now a key payer in the healthcare payments ecosystem, seeking value and return-on-personal investment akin to their employer also looking for value-satisfaction.

Medication 77

Medication Follow-Up Billing Insurance 77

Health Populi

SEPTEMBER 13, 2022

The first chart quantifies that bad debt attributable to patients’ self-pay payments after insurance kicks in: that category of bad debt grew by five times between 2018 and 2021, from 11% to nearly 58%. Only 17% of that amount was collected falling between $7,501 and $10,000, Crowe calculated.

Hospital 71

Hospital Insurance Billing Huddles/Rounds 71

Health Populi

MARCH 12, 2020

Let’s travel to Shanghai, China where, “the covid-19 epidemic has brought millions of new patients online. They are likely to stay there,” asserts “ The smartphone will see you now ,” an article in the March 7th 2020 issue of The Economist. Congressional leadership on February 28 2020.

Billing 122

Billing Best Practices Triage Hospital 122

Health Populi

JULY 16, 2020

The 2020 Financial Wellness Census , from Prudential found that one-half of U.S. adults are anxious about their financial future as of May 2020, an increase from 38% in late 2019. About the same percentage of people felt confident, discouraged, or pessimistic as of May 2020 as they did three years ago.

Insurance 71

Insurance Patient Experience 71

Health Populi

OCTOBER 15, 2021

Health care financial management is now embedded into consumers’ health care experience, impacting engagement, medication adherence, and trust with health care providers, drug manufacturers, and health plans who may or may not cover a particular brand for first-line therapy. This patient experience crosses political parties in the U.S.,

Follow-Up 71

Follow-Up Patient Experience Medication Insurance 71

Health Populi

SEPTEMBER 19, 2023

On the supply side, we witnessed a hockey stick inflection point in the growth of virtual health care services from the start of the pandemic in early 2020. Telehealth, in its many flavors and across platforms, enables omnichannel care — meeting the patient where she is, how she wants to be met, and when.

Hospital 87

Hospital Care Plan Medication Insurance 87

Health Populi

SEPTEMBER 27, 2023

healthcare spending, with curves moving up and to the right, and the Medicare Hospital Insurance Trust Fund moving into the opposite direction toward insolvency by 2033. For this discussion, I’ll pick six exhibits from the Report’s roughly 140 exhibits — starting with the big picture of the unsustainable nature of U.S.

Billing 100

Billing Insurance Hospital Medication 100

Health Populi

JUNE 13, 2018

medical trend growth projected for 2019 that will impact healthcare providers, insurers, and suppliers to the industry. Simply put: the impact of growing financial risk for healthcare costs will be felt by patients/consumers themselves. However, there are other forces underneath the stable-looking 6.0%

Medication 63

Medication Insurance Hospice Hospital 63

Relias

APRIL 28, 2022

Many participants have a role to play in the revenue cycle, and at each stage they must employ their specialized knowledge of how that patient interaction and service is documented in the patient’s health record. of claims between 2016 and the third quarter of 2020. How Clinical Documentation Integrity Affects Revenue.

Documentation 52

Documentation Hospital Patient Experience Billing 52

Health Populi

MAY 25, 2021

For telehealth, that S-curve has had a very long and fairly flat front-end of the “S” followed by a hockey stick trajectory in March and April 2020 as the COVID-19 pandemic was an exogenous shock to in-person health care delivery. Over a year since the pandemic emerged in the U.S.,

Follow-Up 83

Follow-Up Appointments Collaboration Communication 83

Health Populi

APRIL 14, 2024

When we think through these different worlds and the factors shaping them, we are better prepared to deal with “stuff” that inevitably happens that can shift our world slightly, or blow it apart – like rushing about for PPE when supplies from Asia dried up in the second quarter of 2020. Just sayin’.

Tests 93

Tests Patient Experience HIPAA Insurance 93

Health Populi

MAY 31, 2019

Health/care is not immune to these trends and the landscape is already reshaping based on both consumer spending on the ground for the patient-as-payor, as well as cost-constraints from Big Payors (insurance, employers) impacting providers’ top-lines.

Insurance 61

Insurance Collaboration Hospital Patient Experience 61

CollaborateMD

JUNE 17, 2024

billion in 2020 and is expected to grow to over $249.44 RCM gives practices the peace of mind that comes from knowing they have correct patient information in the system at all times, causing your staff less stress. More and more practices are using RCM to improve their financial well-being. billion by 2028.

Patient Experience 52

Patient Experience Insurance 52

Health Populi

OCTOBER 1, 2019

Hims and Hers will invest in a Columbus, Ohio-based mail order pharmacy to be operational in 2020, featuring customer support and fulfillment centers. Start with Hims and Hers, moving in the opposite direction from telehealth care focused on men’s and women’s health, morphing into a physical pharmacy distribution model.

Follow-Up 63

Follow-Up Collaboration Insurance Medication 63

Health Populi

JANUARY 2, 2024

“Elevance Health, a health insurance company? Note that Chewy, the subscription pet goods company, launched a telehealth service for pets in October 2020 — another tech-trend in the growing pet economy, of which you can read more in Health Populi here. is working to address for its 118 health plan members.

Acute Care 87

Acute Care Collaboration Medication Hospital 87

Health Populi

JULY 7, 2021

This began before the pandemic, but C-stores really grew retail space for health/care in 2020. Dollar stores are serving millions of long-underserved consumers at very low prices and can cultivate a growing community of health consumers who are un- and under-insured. The post Dollar General, the Latest Retail Health Destination?

Collaboration 143

Collaboration Tests Insurance Medication 143

Health Populi

JUNE 8, 2022

Consider: fighting health insurance appeals, crafting countless medical necessity letters, justifying being discharged against medical orders, and other battles fought hand-in-hand with her husband on behalf of Emmett and his well-being. Then 2020 was the Twitter take-off,” she explained, launching her Twitter handle @Stacy_Hurt.

Patient Advocacy 174

Patient Advocacy Follow-Up Appointments Discharges 174

Health Populi

JANUARY 18, 2021

Where we physically lived in 2020 transformed into sites for the many daily verbs in our lives: working, learning, praying, cooking/baking/dining, exercising, and indeed, self-caring for wellness and medical care. In my consumer-facing health care work, I’ve adopted the mantra that our homes are our health hubs.

Hospital 77

Hospital Acute Care Patient Experience Vital Signs 77

Health Populi

AUGUST 21, 2020

adults 18 and older online in February and March 2020. In 2020, nearly one-half of consumers got the health care information they needed online compared with 34% in 2018: and, 36% received a prescription virtually compared with one-half that number in 2018. ” For the general survey of U.S.

Follow-Up 105

Follow-Up Insurance Communication Hospital 105

Health Populi

OCTOBER 18, 2021

households faced serious financial problems in 2020 in the delta variant phase of the pandemic. Fifty percent of households without health insurance reported trouble affording medical care compared with 13% of people with health insurance. The top-line in the report, and the bottom-line for health citizens, was that 38% of U.S.

Insurance 62

Insurance Medication Hospital Patient Experience 62