Health Populi

OCTOBER 19, 2021

peoples’ expectations of their health care experience is melding with their best retail experience — and that’s taken a turn toward their digital and ecommerce life-flows. The study was fielded between October 2020 and September 2021. Emergency room experience stayed at an index of a (low) 66.

Insurance 77

Insurance Outpatient Care Follow-Up Administrative Work 77

Health Populi

OCTOBER 23, 2020

As patients returned to in-person, brick-and-mortar health care settings after the first wave of COVID-19 pandemic, they re-enter the health care system with heightened consumer expectations, according to the Beryl Institute – Ipsos Px Pulse report, Consumer Perspectives on Patient Experience in the U.S. early this year.

Patient Experience 71

Patient Experience Insurance Communication Hospital 71

Health Populi

MARCH 2, 2021

But another patient side-effect of COVID-19 has been the digital transformation of many patients , documented by data gathered by Rock Health and Stanford Center for Digital Health and analyzed in their latest report explaining how the public health crisis accelerated digital health “beyond its years,” noted in the title of the report.

Follow-Up 174

Follow-Up Insurance Hospital Medication 174

Health Populi

JUNE 11, 2024

Health Populi’s Hot Points: The patient is now a key payer in the healthcare payments ecosystem, seeking value and return-on-personal investment akin to their employer also looking for value-satisfaction.

Medication 77

Medication Follow-Up Billing Insurance 77

Health Populi

MAY 21, 2020

adults 18 to 74 years of age in the first week of May 2020. Nearly every respondent in the study reported having health insurance coverage. Among those covered with insurance, one-half had employer-sponsored insurance, 1 in 4 Medicare, and 13%, individual cover. Another 8% had Medicaid or a state health insurance program.

Insurance 161

Insurance Tests Follow-Up Huddles/Rounds 161

Health Populi

JUNE 22, 2020

I’ll be midwifing a panel this afternoon at 440 pm Eastern time, initially focused on how health care can garner patient loyalty. That theme was given to us in the fourth quarter of 2019, when initial planning for ATA 2020 had begun. economy shed millions of jobs — many tied to health insurance coverage.

Insurance 71

Insurance Scheduling Patient Experience Appointments 71

Health Populi

OCTOBER 13, 2023

As the heatmap chart illustrates, health insurance ranks relatively low in peoples’ simplicity lens, akin to general insurance, media, and automotive, and below booking travel (air, train, car rental), and social media. ” Think of it as an ROI on delivery simplicity to health care experiences.

Insurance 83

Insurance Communication Appointments Hospital 83

Health Populi

JUNE 24, 2024

He pointed to a visit to an emergency room, where “the debt is taken on unexpectedly and in a time of crisis,” as well as consumers dealing with “complexities with insurance” (consider: out of network providers, lack of up-front cost estimates, and trauma which prevents one from “shopping” for care).

Medication 62

Medication Billing Insurance Follow-Up 62

Health Populi

OCTOBER 5, 2020

But as the report’s title asserts, most telehealth users experienced obstacles to accessing and using virtual care platforms that drove less positive consumer experiences. Power has studied including health insurance, insurance and financial services. The study was fielded in June-July 2020 among 4,302 U.S.

Physical Exams 147

Physical Exams Customer Service Insurance Follow-Up 147

Health Populi

JUNE 8, 2021

In September 2020, PwC surveyed consumers with employer-sponsored health insurance about their preferred locations to receive a COVID-19 vaccine within one year of its approval. In the COVID-19 pandemic, health care spending in the U.S. increased by a relatively low 6.0%

Insurance 116

Insurance Medication Hospital Patient Experience 116

Health Populi

JULY 25, 2022

At that time, six years ago — one in two people said that experience should feel like Amazon, and another 1 in 5 said the best retail store experience (THINK: Nordstrom, REI, name your fave retailer). healthcare system.

Insurance 127

Insurance Care Plan Medication Patient Experience 127

Health Populi

SEPTEMBER 13, 2022

The first chart quantifies that bad debt attributable to patients’ self-pay payments after insurance kicks in: that category of bad debt grew by five times between 2018 and 2021, from 11% to nearly 58%. Only 17% of that amount was collected falling between $7,501 and $10,000, Crowe calculated.

Hospital 71

Hospital Insurance Billing Huddles/Rounds 71

Health Populi

JULY 30, 2020

adults 18 years of age and older by telephone in June 2020. Health Populi’s Hot Points: In the thick of the pandemic in April 2020, most U.S. Gallup and West Health polled 1,017 U.S. Today’s news that the U.S. economy contracted by 33% on an annual basis was accompanied by more than one million job losses filed.

Insurance 77

Insurance Patient Experience Medication 77

Health Populi

MAY 30, 2022

The American Psychological Association study I cited in that post from 2020 found that financial stress was indeed contributing to Americans’ sense of anxiety and depression. It’s important to note that health care cost fiscal stress is not only a symptom for people lacking health insurance.

Billing 105

Billing Insurance Customer Service Follow-Up 105

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing 96

Billing Medication Follow-Up Patient Experience 96

Health Populi

JULY 10, 2020

In Patient Perspectives on Virtual Care , Kyruus answers this question based on an online survey of 1,000 patients 18 years of age and older, conducted in May 2020. Each of these health consumers had at least one virtual care visit between February and May 2020. Only 4% four it “somewhat difficult.”

Follow-Up 116

Follow-Up Insurance Medication Hospital 116

CollaborateMD

JUNE 17, 2024

billion in 2020 and is expected to grow to over $249.44 RCM gives practices the peace of mind that comes from knowing they have correct patient information in the system at all times, causing your staff less stress. More and more practices are using RCM to improve their financial well-being. billion by 2028.

Patient Experience 52

Patient Experience Insurance 52

Health Populi

JULY 28, 2020

In 2020, CES featured several hundred digital health exhibitors and a growing array of Internet of Things-connected devices adjacent to health and wellness, with representation from beyond “pure” wearable health tech ranging from FDA-cleared blood pressure watches from Omron to health insurer Humana in the exhibit hall.

Collaboration 116

Collaboration Medication Insurance Patient Experience 116

Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Together, the two reports from J.D. Commercial Member Health Plan Study. This year, J.D.

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

JUNE 8, 2022

Consider: fighting health insurance appeals, crafting countless medical necessity letters, justifying being discharged against medical orders, and other battles fought hand-in-hand with her husband on behalf of Emmett and his well-being. Then 2020 was the Twitter take-off,” she explained, launching her Twitter handle @Stacy_Hurt.

Patient Advocacy 174

Patient Advocacy Follow-Up Appointments Discharges 174

Health Populi

FEBRUARY 15, 2021

Deloitte presented this graphic for an integrated data and analytics platform supporting remote patient monitoring data feeds in a June 2020 report noting that remote patient monitoring could trigger a multi-channel data tsunami. As a result, most U.S.

HIPAA 118

HIPAA Tests Long Term Care Insurance 118

Health Populi

SEPTEMBER 19, 2023

On the supply side, we witnessed a hockey stick inflection point in the growth of virtual health care services from the start of the pandemic in early 2020. Telehealth, in its many flavors and across platforms, enables omnichannel care — meeting the patient where she is, how she wants to be met, and when.

Hospital 87

Hospital Care Plan Insurance Medication 87

Health Populi

OCTOBER 18, 2021

households faced serious financial problems in 2020 in the delta variant phase of the pandemic. Fifty percent of households without health insurance reported trouble affording medical care compared with 13% of people with health insurance. The top-line in the report, and the bottom-line for health citizens, was that 38% of U.S.

Insurance 62

Insurance Medication Hospital Patient Experience 62

Health Populi

JULY 16, 2020

The 2020 Financial Wellness Census , from Prudential found that one-half of U.S. adults are anxious about their financial future as of May 2020, an increase from 38% in late 2019. About the same percentage of people felt confident, discouraged, or pessimistic as of May 2020 as they did three years ago.

Insurance 71

Insurance Patient Experience 71

Health Populi

SEPTEMBER 27, 2023

healthcare spending, with curves moving up and to the right, and the Medicare Hospital Insurance Trust Fund moving into the opposite direction toward insolvency by 2033. For this discussion, I’ll pick six exhibits from the Report’s roughly 140 exhibits — starting with the big picture of the unsustainable nature of U.S.

Billing 100

Billing Insurance Hospital Medication 100

Health Populi

JANUARY 28, 2020

The same percentage of people over 50 own a voice assistant, a market penetration rate which more than doubled between 2017 and 2019, AARP noted in the 2020 Tech and the 50+ Survey published in December 2019. One-half of 50+ Americans use a tablet, and 17% own wearable tech. legislators can get on the same privacy page.

HIPAA 169

HIPAA Business Associate Communication Medication 169

Health Populi

OCTOBER 26, 2022

It is ironic and very concerning to consider, in this context, the latest data on the outflow of health care professionals from the field, accelerating since the emergence of the pandemic in 2020.

Patient Satisfaction 71

Patient Satisfaction Insurance Medication Patient Experience 71

Health Populi

APRIL 22, 2020

adults between 9-20 April 2020. The Toluna COVID-19 Barometer gives us a snapshot of health consumers in April 2020, with 40,000 Americans having succumbed to the virus and over 800,000 fellow health citizens having been diagnosed positive with COVID-19.

Follow-Up 71

Follow-Up Collaboration Insurance Hospital 71

Health Populi

AUGUST 12, 2020

A faux postage stamp of an umbrella adds another graphic touch: umbrellas are often used as an icon in insurance campaigns to signify we are protected from external elements that can injure us in some way. So board games and Old School jigsaw puzzles gained sales in the second quarter of 2020. S is for social distancing.

Insurance 98

Insurance Patient Experience 98

Health Populi

JANUARY 2, 2024

“Elevance Health, a health insurance company? Note that Chewy, the subscription pet goods company, launched a telehealth service for pets in October 2020 — another tech-trend in the growing pet economy, of which you can read more in Health Populi here. is working to address for its 118 health plan members.

Acute Care 87

Acute Care Collaboration Medication Hospital 87

Health Populi

MARCH 12, 2020

Let’s travel to Shanghai, China where, “the covid-19 epidemic has brought millions of new patients online. They are likely to stay there,” asserts “ The smartphone will see you now ,” an article in the March 7th 2020 issue of The Economist. Congressional leadership on February 28 2020.

Billing 122

Billing Best Practices Triage Hospital 122

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. As consumers, people have great expectations from the organizations on the supply side of health care — providers (hospitals and doctors), health insurance plans, pharma and medical device companies.

Follow-Up 66

Follow-Up Communication Insurance Appointments 66

Health Populi

MAY 25, 2021

For telehealth, that S-curve has had a very long and fairly flat front-end of the “S” followed by a hockey stick trajectory in March and April 2020 as the COVID-19 pandemic was an exogenous shock to in-person health care delivery. Over a year since the pandemic emerged in the U.S.,

Follow-Up 83

Follow-Up Appointments Collaboration Communication 83

Health Populi

JUNE 13, 2018

medical trend growth projected for 2019 that will impact healthcare providers, insurers, and suppliers to the industry. Simply put: the impact of growing financial risk for healthcare costs will be felt by patients/consumers themselves. However, there are other forces underneath the stable-looking 6.0%

Medication 63

Medication Insurance Hospice Hospital 63

Health Populi

MAY 31, 2019

Health/care is not immune to these trends and the landscape is already reshaping based on both consumer spending on the ground for the patient-as-payor, as well as cost-constraints from Big Payors (insurance, employers) impacting providers’ top-lines.

Insurance 61

Insurance Collaboration Hospital Patient Experience 61

Health Populi

OCTOBER 1, 2019

Hims and Hers will invest in a Columbus, Ohio-based mail order pharmacy to be operational in 2020, featuring customer support and fulfillment centers. Start with Hims and Hers, moving in the opposite direction from telehealth care focused on men’s and women’s health, morphing into a physical pharmacy distribution model.

Follow-Up 63

Follow-Up Collaboration Insurance Medication 63

Health Populi

DECEMBER 5, 2019

Workers covered by health insurance through their companies spend 11.5% of their household income on health insurance premiums and deductibles based on The Commonwealth Fund’s latest report on employee health care costs, Trends in Employer Health Coverage, 2008-2018: Higher Costs for Workers and Their Families.

Insurance 109

Insurance Billing Medication Patient Experience 109