2020 Customer Service Follow-Up 
Health Populi
OCTOBER 5, 2020
Across all providers, AmWell scored highest at 885, followed by Doctor on Demand with 879 points. Cigna, the highest-scoring payer-backed telehealth organization, racked up 874 points on the 1,000-point scale. Safety was the key driver for utilization at a rate of 46% of people using telehealth in 2020, and only 13% in 2019.
Health Populi
NOVEMBER 5, 2020
.” The vast majority of consumers are concerned about some aspect of their home’s health, like air or water quality, according to Healthy Home Technologies , a report published in October 2020 by the Consumer Technology Association (CTA), convener of the annual CES. For the research, CES interviewed 1,500 U.S.
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Health Populi
MAY 30, 2022
Some people could not work from home due to the nature of their jobs requiring up-close-and-personal human touch; other workers lacked households with broadband or WiFi connectivity, limiting their ability to do work tasks that could have been remotely accomplished. As a result, more people in the U.S. Those of us in the U.S.
Walker Info - Patient Experience
DECEMBER 29, 2021
Conducting CSAT surveys and using customer feedback to develop a strategic plan can be the best road map for business growth. Measuring customer satisfaction and acting on the data to drive up scores will earn new customers and develop loyalty among existing clients. Find the right combination to meet your business goals.
The Healthcare Blog
APRIL 18, 2024
In November, 2023, Brynjolfsson teamed up with fellow West Coaster, Robert M. Would you be willing to provide full and complete de-identified access to all of your vital signs, lab results, diagnoses, external and internal images, treatment schedules, follow-up exams, clinical notes, and genomics?
Relias
JULY 12, 2022
The California Department of Veterans Affairs (CalVet) found that continuous learning and career development helped the organization improve delivery and quality of care, customer service and satisfaction, and employee retention. The pandemic has required upskilling on the fly. Goal Identification. Are loyal to your organization.
Relias
AUGUST 8, 2023
In addition to staff retention, ongoing staff training has the following potential benefits: Improve staff performance Enhance quality. Have a positive impact on those who receive your organization’s services Mitigate the risk of being outdated. Improve customer service. Boost efficiency. Create problem-solvers.
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