Telehealth Update from J.D. Power, Amwell, Cigna, GoodRx, and a Trio of Smart Doctors
Health Populi
OCTOBER 5, 2020
Safety was the key driver for utilization at a rate of 46% of people using telehealth in 2020, and only 13% in 2019. Power has measured telehealth satisfaction, based on four considerations: customer service, consultation, enrollment, and billing and payment. The study was fielded in June-July 2020 among 4,302 U.S.
Let's personalize your content