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Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

The big gap in supply to patients vs. demand by health consumers is highlighted by what the arrow in the chart below points to: managing payments and paying bills. Patient-facing digital tools help patients with fairly basic tasks like making appointments, seeking doctors, and paying bills.

Billing 96
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Telehealth Update from J.D. Power, Amwell, Cigna, GoodRx, and a Trio of Smart Doctors

Health Populi

Across all providers, AmWell scored highest at 885, followed by Doctor on Demand with 879 points. Cigna, the highest-scoring payer-backed telehealth organization, racked up 874 points on the 1,000-point scale. Safety was the key driver for utilization at a rate of 46% of people using telehealth in 2020, and only 13% in 2019.

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The Patient as Consumer and Payer – A Focus on Financial Stress and Wellbeing

Health Populi

Add on top of these significant stressors the need to deal with medical bills, which is another source of stress for millions of patients in America. told the Gallup Poll in April 2022 that their financial situation has eroded in the past year, up to 1 in 2 people which is a statistic we haven’t seen since the Great Recession of 2008.

Billing 105
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In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

Health Populi

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. With high health spending and lower life expectancy dollar for dollar, financial and health in-security will surely be voters’ priorities in 2020.

Insurance 113
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A 2025 Subaru Forester, a Year at U-New Mexico, or a Health Plan for a Family of Four: the 2024 Milliman Medical Index

Health Populi

As an Index, the MMI combines several line items of healthcare spending to make up the overall number, and this methodology allows us to compare the rising costs of care for a family of 4 covered by a PPO year to year.

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Medical Debt, Aflac on Eroding Health Benefits, the CBO’s Uninsured Forecast & Who Pays for Rising Health Care Prices: A Health Consumer Financial Update

Health Populi

He called out that, “In recent years, however, medical bills became the most common collection item on credit reports. most recently in 2020 in the midst of the COVID-19 pandemic. The bottom line, he said, was the need to prevent bad actors from, “seiz(ing) on medical debts as a major moneymaking enterprise.”

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Telehealth Bolsters Patient Satisfaction (J.D. Power), and Providers Are Working to Catch Up (BDO)

Health Populi

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Power), and Providers Are Working to Catch Up (BDO) appeared first on HealthPopuli.com.