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The Latest KFF Poll on Consumer Experiences with Health Insurance Speaks Volumes About Patients’ Administrative Burden

Health Populi

People love being health-insured, but their negative experiences with health plans create serious burdens on patients-as-consumers. The 2023 Kaiser Family Foundation Survey of Consumer Experiences with Health Insurance updates our understanding of and empathy for insured peoples’ Patient Administrative Burdens (PAB).

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More U.S. Patients Scheduling Doctors? Appointments, Welcoming Telehealth Into Their Visit-Mix

Health Populi

By May 14th, 2020, one-half of consumers in the U.S. expected they would schedule a medical appointment in the next two months. “As This post summarizes the study results published as of 21st May 2020, assessing eight weeks of health consumers’ behaviors and perceptions during two months in the COVID-19 era.

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The Social Determinants of Prescription Drugs – A View From CoverMyMeds

Health Populi

The reality even before the coronavirus crisis emerged in early 2020 was that U.S. One basic pillar of prescription drug access is health care insurance; CoverMyMeds points out that unemployment claims hit record (high) levels in 2020, with millions having lost health coverage.

Insurance 147
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In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

Health Populi

When evaluating health care options, consumers said the most important factor weighting into their choice was insurance, cited by 84% of patients; another 75% of people said the health system’s reputation was the most important factor, following by 69% citing location, and 66% each noting cost and the reputation of the doctor.

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Health Plan Consumer Experience Scores Reflect Peoples’ Digital Transformation – ACSI Speaks

Health Populi

The American Customer Satisfaction Index Insurance and Health Care Study 2020-2021 published today, recognizing consumers’ value for the quality of health insurance companies’ mobile apps and reliability of those apps. The study was fielded between October 2020 and September 2021. In the U.S.,

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How Healthcare and Patients Can Benefit From a “Simplicity Premium”

Health Populi

As the heatmap chart illustrates, health insurance ranks relatively low in peoples’ simplicity lens, akin to general insurance, media, and automotive, and below booking travel (air, train, car rental), and social media. By 2020, the pandemic-disruption was the opportunity for 3 in 4 U.S. consumers specifically.

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The Unbearable Heaviness of Healthcare in America – the Change Healthcare/Harris Poll

Health Populi

health care — the onerous patient experience in finding and accessing care, assessed in the 2020 Change Healthcare – Harris Poll Consumer Experience Index. The most popular applications have to do with a plan’s coverage and costs, personal health records, and self-help for administrative tasks like making appointments.