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Primary care news round-up (19th December 2024 to 1st January 2025)

Practice Index

is clear the system is broken, which is why we are slashing red tape, binning outdated performance targets, and instead freeing doctors up to do their jobs. Patients still struggling to get appointments More than a million people were unable to obtain a practice appointment in November, it has been claimed.

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A New Era of Virtual Care Has Begun, Accenture Finds

Health Populi

The new era of virtual care has begun and is here to stay, Accenture expects in its latest look at How COVID-19 will permanently alter patient behavior , a patient survey conducted in May 2020. Accenture polled 2,700 patients around the world, 450 participants each from China, France, Germany, Japan, the U.K., and the U.S.

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Closing the Chasm Between Patients and Clinicians With Digital Health Tools – Some Health Consumer Context for #HLTHUSA

Health Populi

And convenience actually mashes up costs for everyday people in the form of time-costs. The green circle diagram from Deloitte’s report documents a growing willingness among patients to use virtual health services, increasing from 80% of consumers willing to use telehealth in 2020, 84% in 2022, and 94% in 2024.

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Most Health Consumers Expect Technology To Play a Larger Role As Tech-Angst & Privacy Concerns Grow

Health Populi

As technology continues to re-shape consumers’ experiences and expectations with health/care, retail, travel and work, peoples’ concerns about data privacy are also growing as observed by a 2020 consumer trends forecast from GlobalWebIndex, Connecting the dots. First, some overall context to the study.

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Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

Patient-facing digital tools help patients with fairly basic tasks like making appointments, seeking doctors, and paying bills. Key challenges to adopting digital health tools are first and foremost cost, following by interoperability and operational barriers. health citizens’ minds in 2020 leading up to the election.

Billing 96
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The Digital Home: A Platform for Health, via Deloitte and the COVID-19 “Stress Test”

Health Populi

one-half of consumers said they best like their ability to engage in virtual medical appointments and nearly one-half appreciated risk-managing their potential exposure to the virus, shown in the first chart (Figure 4). One in five people liked ease in scheduling virtual appointments. Deloitte found that U.S.

Tests 83
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Health Plan Consumer Experience Scores Reflect Peoples’ Digital Transformation – ACSI Speaks

Health Populi

The American Customer Satisfaction Index Insurance and Health Care Study 2020-2021 published today, recognizing consumers’ value for the quality of health insurance companies’ mobile apps and reliability of those apps. The study was fielded between October 2020 and September 2021. Outpatient care inched up from 73 to 74.