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Rehumanizing the Patient Experience

Minority Nurse

I’ve recently had the opportunity to spend a great deal of time as a patient, and from my perspective, the patient experience is often sadly lacking. We wait for the test results. healthcare quality since the survey began in December 2019.” Is this how it really needs to be? We wait to see the provider.

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Retail Health Ends 2018 With Big Plans for 2019

Health Populi

As the CVS + Aetna merger crosses its last regulatory hurdle at the close of 2018, we enter 2019 facing a fast-growing and -morphing retail health landscape. The three of us will be on a panel addressing retail health disruption at CES 2019 on 9th January 2019 at the Digital Health Summit.

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Shelly Palmer De-Hypes CES 2019 & Has Lessons for Health/Care

Health Populi

The rest of the CES story for 2019 is positive, Shelly optimistically continued. ” Making things “slightly better” is happening: for example, testing longer battery life, improving camera technology, and testing hardware security are among the marginal improvements that can make our tech experiences so much better.

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A Smarter Home for Healthy Living at CES 2019….and a nod to Microsoft

Health Populi

Lyn and Frances tested three assumptions that they believed linked housing and health: that housing contributes to health; that housing is not routinely included in health or social planning;’ and that the potential contribution of primary care is wasted. Health begins at home.

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The Expectation Gap Between What Patients Want Vs What They Get

Health Populi

Four in five patients say that talking to “me” means they want personalized recommendations to their unique needs – but only one-third of patients say they’re getting that level of service from their healthcare providers. Satisfaction outweighs loyalty.

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Maximizing Healthcare Reimbursement Through Higher Patient Satisfaction Scores

Relias

The role of HCAHPS in determining reimbursement Since 2012, HCAHPS’ patient satisfaction scores have been pivotal in hospital reimbursement through the Hospital Value-Based Purchasing Program. In 2019, $1.9 According to the program, hospitals with higher HCAHPS scores earn higher reimbursements.

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Virtual Health Tech Enables the Continuum of Health from Hospital to Home

Health Populi

The report lays out the many components of the virtual health ecosystem in three broad areas covering the continuum of care: Triage and intake, the front-door of routing patients to the most appropriate pathway for their symptoms. In 2019, J.D. Power found that only 10% of health consumers had been using telehealth services.

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