Health Populi

JUNE 4, 2019

This means addressing the entire continuum of the patient/consumer journey across all touchpoints, leveraging platforms that consumers already use to live, work, play and learn.

Scheduling 69

Scheduling Best Practices Appointments Hospital 69

Health Populi

JANUARY 8, 2019

The rest of the CES story for 2019 is positive, Shelly optimistically continued. And so in the evolving health care ecosystem, as patients take on the roles of payor and clinical decision maker, technology-based solutions need to deliver enchanting experience, privacy by design , and empowering workflows.

Tests 79

Tests Medication Communication Hospital 79

Health Populi

AUGUST 25, 2020

In the August 2020 National Poll on Heathy Aging , the University of Michigan research team found a 26% increase in telehealth visits from 2019 to 2020, March to June 2020 year-over-year. In May 2019, 14% of older patients’ health care providers offered telehealth visits, growing to 62% in June 2020 during the pandemic.

Follow-Up 171

Follow-Up Physical Exams Communication Hospital 171

Health Populi

FEBRUARY 9, 2019

On January 10, 2019, Jim Cramer of CNBC’s Mad Money recommended that Apple buy Epic, a market leader in EHRs. This is continued evidence that in 2019 and the near-term future, Amazon continues to “prime” consumers for experience. It is a must-read for any HIMSS19 attendee.

Collaboration 84

Collaboration HIPAA Patient Records Hospital 84

Health Populi

OCTOBER 25, 2019

But we must and we will, a group of inspiring and inspired people who work across the health/care ecosystem affirmed this week in Dallas at the conference of Medecision Liberation 2019. Trust is a precursor for health engagement, and Lynn Hanessian and Cydney Roach of Edelman did a deep dive into the 2019 Edelman Trust Barometer.

Hospice 69

Hospice Patient Experience Hospital Medication 69

Health Populi

SEPTEMBER 15, 2019

2019 will feature examples of all of these technologies and services. 2019: Thinking Consumers At the Center of Digital Health Transformation appeared first on HealthPopuli.com. This week, Health 2.0 This is my lens as I enter this year’s annual Health 2.0 The post Prelude to Health 2.0

Acute Care 76

Acute Care HIPAA Hospital Medication 76

Health Populi

OCTOBER 22, 2021

trillion of health care spending in 2019; medical spending received 75% of the U.S. Health Populi’s Hot Points : Consider just the line item of “customer and patient services,” and one of all of our least-favorite patient experiences: the dreaded call center. health care dollar.

Patient Experience 174

Patient Experience Insurance Medication Hospital 174

Health Populi

FEBRUARY 7, 2019

Health Populi’s Hot Points : Nine in ten patients said they’d look for different health care providers if they were dissatisfied with their patient experience, West’s research found. Satisfaction outweighs loyalty. Take Control,” a phrase which Cigna has service-marked.

Communication 125

Communication Patient Experience Scheduling Appointments 125

Health Populi

JANUARY 28, 2020

The same percentage of people over 50 own a voice assistant, a market penetration rate which more than doubled between 2017 and 2019, AARP noted in the 2020 Tech and the 50+ Survey published in December 2019. For this research, AARP worked with Ipsos to survey (online) 2,607 people ages 50 and over in June and July 2019.

HIPAA 169

HIPAA Business Associate Communication Medication 169

Electronic Health Reporter

NOVEMBER 14, 2019

a patient experience platform leader. The proposed acquisition is expected to close in early December 2019, subject to the satisfaction of closing conditions, including the transfer of Medfusion’s data services business out of Medfusion. This article is copyrighted strictly for Electronic Health Reporter.

Transfers 89

Transfers Patient Experience 89

Health Populi

MARCH 2, 2021

This and other studies have tracked consumers’ growing use of digital tech and wearables during the COVID-19 pandemic, and the 10% point growth from 2019 to 2020 is notable. Willingness in sharing health data with insurers, pharmacies, research institutions all fell between 2019 and 2020.

Follow-Up 174

Follow-Up Insurance Hospital Medication 174

Health Populi

JANUARY 17, 2019

The post A Smarter Home for Healthy Living at CES 2019… and a nod to Microsoft appeared first on HealthPopuli.com. It won’t be a total solution to the significant housing/wage gap in greater Seattle, but should inspire more creative solutions to this problem which other tech-rich communities also share.

Unit Organization and Environment 70

Unit Organization and Environment Collaboration Tests Diagnostics 70

Health Populi

JULY 23, 2020

Statistically, this was an inverse-shift: In the previous year, the second quarter of 2019, 15% of telehealth encounters happened through a local physician’s practice, versus 46% in Q2 2020; and, In the second quarter of 2020, 41% of telehealth occurred through a telehealth company with a nationwide network of doctors, versus 13% in Q2 2020.

Patient Experience 136

Patient Experience Hospital Documentation Medication 136

Health Populi

MARCH 10, 2020

But even trust in the most trusted steward, my doctor, eroded between 2019 and 2020. To the issue of trusting my doctor to keep my information secure, the survey found a decline from 89% trusting my doctor in 2019 to 83% in 2020. Three-fourths of U.S. consumers were also uncomfortable with the idea of machine learning.

Appointments 139

Appointments HIPAA Documentation Tests 139

Health Populi

SEPTEMBER 1, 2020

Top-line, Accenture points to four pillars on which the pharma industry can “reinvent its relevance,” as the report title suggests: To express greater empathy, understanding the patient experience of delaying treatment, financial impacts, and mental health challenges the pandemic has caused.

Patient Experience 127

Patient Experience Patient Care Hospital Medication 127

Health Populi

FEBRUARY 12, 2019

Several factors underpin the adoption of telehealth in 2019: Consumers’ demand for accessible, lower-cost health care services as people face greater financial responsibility for paying the medical bill (via high-deductible health plans and greater out-of-pocket costs for co-payments). Ro will expand in women’s health in 2019.

Follow-Up 97

Follow-Up Insurance Communication Patient Experience 97

Health Populi

APRIL 21, 2021

In 2019, J.D. Power called telehealth, “the best consumer healthcare experience you’ve never tried.” We must be mindful that hospitals, health systems and physicians quickly stood up and adopted virtual care, especially telemedicine programs, in March and April 2020.

Hospital 156

Hospital Triage Long Term Care Scheduling 156

Health Populi

OCTOBER 21, 2019

Osler had been a strong advocate for the physician-patient conversation to inform the doctor’s diagnostic acumen and improve patient outcomes. The post Listening to Osler Listening to the Patient – Liberating Health Care at Medecision Liberation 2019 appeared first on HealthPopuli.com.

Follow-Up 48

Follow-Up Diagnostics Best Practices Patient Experience 48

Health Populi

JANUARY 20, 2019

I have, at CES 2019, when I sat down with Sean Carney, Chief Designer at Philips. I was grateful to Sean for spending time with me at CES 2019 in Las Vegas to brainstorm the role of design in health/care. The person who leads that macro design ethos and workflows at Philips is Sean Carney.

Follow-Up 96

Follow-Up Patient Experience Collaboration Hospital 96

Health Populi

DECEMBER 5, 2019

Presidential election which will certainly be a health care election based on voters’ passion for health care as a top issue at the polls in 2018 and 2019. Financial health for patients-as-payors is part of the overall health/care experience.

Insurance 109

Insurance Billing Medication Patient Experience 109

Health Populi

FEBRUARY 1, 2021

Then in 2019, Medscape added the word “suicide” to the title of the annual assessment. The specialty-mix at the top-end of un-wellbeing shifted toward critical care, rheumatology, infectious disease, and pulmonary medicine which hadn’t featured as prominently in 2019/20. Four in ten U.S.

Patient Experience 102

Patient Experience Follow-Up Hospital Patient Safety 102

Health Populi

JANUARY 16, 2020

adults 23 years of age and over in September and October 2019. To gain peoples’ perspectives on health care at home and chronic disease management, CareMore Health and Aspire Health commissioned a survey among 2,009 U.S.

Medical History 159

Medical History Admissions Hospital Medication 159

Health Populi

JANUARY 30, 2019

The report outlines health/care industry issues for 2019, with a strong focus on digital health. And again, most doctors told PwC they’ve brought up the subject of such digital therapies to patients, and 26% of patients have raised up the topic with their doctors.

Vital Signs 106

Vital Signs Hospital Medication Communication 106

Health Populi

AUGUST 18, 2020

This year, the five pillars include: The “I” in Experience. Note how the top line of the 2020 forecast “networks” into the 2019 trends. The Dilemma of Smart Things. Robots in the Wild, and, Innovation DNA.

Collaboration 162

Collaboration Communication Patient Experience Medication 162

Health Populi

APRIL 3, 2024

that people — both patients and the health care workforce — feel less safe, discussed in Safety in Healthcare 2024 from Press Ganey. It anchors all experiences — for patients and the workforce,” the report summarizes. This gap in patient perceptions of safety in inpatient versus outpatient settings is 2.5

Patient Safety 83

Patient Safety Teamwork Patient Experience Diagnostics 83

Health Populi

APRIL 2, 2019

adults 18 and over in January and February 2019. With that in mind, I’ll remind Health Populi readers that the latest Edelman Trust Barometer saw a dramatic drop in trust between American health consumers and hospitals in this year’s 2019 research. Healthcare Cost Crisis , a survey from West Health and Gallup.

Medication 102

Medication Discharges Hospital Insurance 102

Health Populi

JUNE 6, 2021

” Across all plans, consumers’ Net Promoter Scores (NPS) have increased year over year since 2019 when they hit a low of 11, now up 7 points in 2021 to 18. Power asserts that, “this shift puts pressure on health plans to respond with better tools that provide convenience, transparency, and information.”

Patient Satisfaction 87

Patient Satisfaction Patient Experience Follow-Up Communication 87

Health Populi

FEBRUARY 11, 2020

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). This survey, conducted in 2019 among 1,359 U.S. Readings are visible to patients and transmitted to the physician’s office.

Vital Signs 102

Vital Signs Diagnostics Follow-Up Patient Records 102

Health Populi

FEBRUARY 20, 2019

We weren’t surprised to note that younger patients took advantage of retail clinics and other on-demand channels for health care, older people, too, have been willing to use sites other than doctor’s offices and hospital clinics to receive health care services.

Collaboration 115

Collaboration Insurance Patient Care Hospital 115

Health Populi

SEPTEMBER 10, 2019

Being Philips, what underpins that quality and experience is technology; Philips explored telehealth, AI, digital health records (DHRs), and other digital health tools that can engage patients. This is a very important pillar for health consumer engagement and patient experience.

Patient Experience 91

Patient Experience Collaboration Appointments Transfers 91

Health Populi

AUGUST 5, 2019

Power has undertaken a survey on consumer satisfaction with 31 telehealth providers across 15 measures, which will be published in November 2019. I’ll also weave in the latest insights from the ATA 2019 State of the States report updating legislative/regulatory telemedicine activity at the U.S. State level.

Hospital 82

Hospital Customer Service Insurance Documentation 82

Health Populi

OCTOBER 5, 2020

Safety was the key driver for utilization at a rate of 46% of people using telehealth in 2020, and only 13% in 2019. These folks felt less personalized visits and were less likely to understand information provided during the visit. This is the second year that J.D.

Physical Exams 147

Physical Exams Customer Service Insurance Follow-Up 147

Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. In the latest OECD report Society at a Glance 2019 , published last week, the U.S. Given a $60K median U.S.

Insurance 113

Insurance Billing Medication Follow-Up 113

Health Populi

JUNE 10, 2019

We’ve been SMAC’ed, and Accenture’s Digital Health Tech Vision 2019 believes we’re in a post-digital era ripe with opportunity. Health Populi’s Hot Points: “Me,” “US,” My,” pronouns repeat throughout the Accenture 2019 Health Tech Vision report.

Acute Care 99

Acute Care Patient Experience Medication 99

Health Populi

OCTOBER 29, 2019

adults 18 and over in September 2019. In 2019, few health care providers have adopted voice assistants into their workflows. The last graph illustrates consumers’ concerns about privacy and voice assistants: nearly one-half of people were moderately or very concerned about privacy and smart speakers as of September 2019.

HIPAA 69

HIPAA Hospital Scheduling Medication 69

Health Populi

JUNE 6, 2019

rural residents’ access to broadband at home continues to lag behind urban and suburban dwellers, the Pew Research Group noted in a May 2019 research note on Americans’ use of technology. In the U.S.,

Insurance 90

Insurance Patient Experience 90

Health Populi

APRIL 1, 2024

.” Health Populi’s Hot Points: This last graphic includes three data points illustrating that consumers have been shifting their payment behavior online and via digital formats since 2019.

Billing 87

Billing Communication Follow-Up Medication 87