Health Populi

SEPTEMBER 16, 2022

This year’s study was designed to compare current clinicians’ perspectives with those garnered in the 2016 and 2019 studies. 93% of physicians see advantages in digital health tools for patient care, split by 44% seeing “definite advantages” and 49% seeing “some advantage.”

Patient Care 159

Patient Care Follow-Up Patient Experience Medication 159

Health Populi

APRIL 3, 2024

that people — both patients and the health care workforce — feel less safe, discussed in Safety in Healthcare 2024 from Press Ganey. It anchors all experiences — for patients and the workforce,” the report summarizes. This gap in patient perceptions of safety in inpatient versus outpatient settings is 2.5

Patient Safety 83

Patient Safety Teamwork Patient Experience Diagnostics 83

Health Populi

OCTOBER 21, 2019

Osler had been a strong advocate for the physician-patient conversation to inform the doctor’s diagnostic acumen and improve patient outcomes. The post Listening to Osler Listening to the Patient – Liberating Health Care at Medecision Liberation 2019 appeared first on HealthPopuli.com.

Follow-Up 48

Follow-Up Diagnostics Best Practices Patient Experience 48

Electronic Health Reporter

NOVEMBER 14, 2019

a patient experience platform leader. The proposed acquisition is expected to close in early December 2019, subject to the satisfaction of closing conditions, including the transfer of Medfusion’s data services business out of Medfusion. This article is copyrighted strictly for Electronic Health Reporter.

Transfers 89

Transfers Patient Experience 89

Health Populi

OCTOBER 22, 2021

trillion of health care spending in 2019; medical spending received 75% of the U.S. Health Populi’s Hot Points : Consider just the line item of “customer and patient services,” and one of all of our least-favorite patient experiences: the dreaded call center. health care dollar.

Patient Experience 174

Patient Experience Insurance Medication Hospital 174

Health Populi

AUGUST 25, 2020

In the August 2020 National Poll on Heathy Aging , the University of Michigan research team found a 26% increase in telehealth visits from 2019 to 2020, March to June 2020 year-over-year. In May 2019, 14% of older patients’ health care providers offered telehealth visits, growing to 62% in June 2020 during the pandemic.

Follow-Up 171

Follow-Up Physical Exams Communication Hospital 171

Health Populi

APRIL 1, 2024

.” Health Populi’s Hot Points: This last graphic includes three data points illustrating that consumers have been shifting their payment behavior online and via digital formats since 2019.

Billing 87

Billing Follow-Up Communication Medication 87

Health Populi

FEBRUARY 7, 2019

Health Populi’s Hot Points : Nine in ten patients said they’d look for different health care providers if they were dissatisfied with their patient experience, West’s research found. Satisfaction outweighs loyalty. Take Control,” a phrase which Cigna has service-marked.

Communication 125

Communication Patient Experience Scheduling Appointments 125

Practice Builders

JANUARY 19, 2024

Here are the key roles UX design plays in healthcare: Making patient experience come first Patient experience must always come first in the complicated world of healthcare; it is not an option. The numbers show an expected Compound Annual Growth Rate (CAGR) of almost 25 percent during the period from 2019 to 2025.

Patient Experience 52

Patient Experience Appointments Patient Education Scheduling 52

Health Populi

JUNE 6, 2021

” Across all plans, consumers’ Net Promoter Scores (NPS) have increased year over year since 2019 when they hit a low of 11, now up 7 points in 2021 to 18. Power asserts that, “this shift puts pressure on health plans to respond with better tools that provide convenience, transparency, and information.”

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

JANUARY 28, 2020

The same percentage of people over 50 own a voice assistant, a market penetration rate which more than doubled between 2017 and 2019, AARP noted in the 2020 Tech and the 50+ Survey published in December 2019. For this research, AARP worked with Ipsos to survey (online) 2,607 people ages 50 and over in June and July 2019.

HIPAA 169

HIPAA Business Associate Communication Medication 169

Health Populi

FEBRUARY 1, 2021

Then in 2019, Medscape added the word “suicide” to the title of the annual assessment. The specialty-mix at the top-end of un-wellbeing shifted toward critical care, rheumatology, infectious disease, and pulmonary medicine which hadn’t featured as prominently in 2019/20. Four in ten U.S.

Patient Experience 102

Patient Experience Follow-Up Hospital Medication 102

Health Populi

JULY 23, 2020

Statistically, this was an inverse-shift: In the previous year, the second quarter of 2019, 15% of telehealth encounters happened through a local physician’s practice, versus 46% in Q2 2020; and, In the second quarter of 2020, 41% of telehealth occurred through a telehealth company with a nationwide network of doctors, versus 13% in Q2 2020.

Patient Experience 136

Patient Experience Documentation Hospital Medication 136

Health Populi

FEBRUARY 12, 2019

Several factors underpin the adoption of telehealth in 2019: Consumers’ demand for accessible, lower-cost health care services as people face greater financial responsibility for paying the medical bill (via high-deductible health plans and greater out-of-pocket costs for co-payments). Ro will expand in women’s health in 2019.

Follow-Up 97

Follow-Up Insurance Communication Patient Experience 97

Health Populi

SEPTEMBER 1, 2020

Top-line, Accenture points to four pillars on which the pharma industry can “reinvent its relevance,” as the report title suggests: To express greater empathy, understanding the patient experience of delaying treatment, financial impacts, and mental health challenges the pandemic has caused.

Patient Experience 127

Patient Experience Patient Care Hospital Medication 127

Northwest Career College

AUGUST 16, 2024

They work hand in hand with dentists to ensure patients receive top-notch care. From assisting during procedures to managing basic administrative tasks, dental assistants play a significant role in creating a smooth and comfortable patient experience during clinic visits. Use a bulleted list of your duties and achievements.

Certification 40

Certification Sterilization Communication Patient Records 40

Health Populi

MARCH 2, 2021

This and other studies have tracked consumers’ growing use of digital tech and wearables during the COVID-19 pandemic, and the 10% point growth from 2019 to 2020 is notable. Willingness in sharing health data with insurers, pharmacies, research institutions all fell between 2019 and 2020.

Follow-Up 174

Follow-Up Insurance Hospital Medication 174

Health Populi

JANUARY 20, 2019

I have, at CES 2019, when I sat down with Sean Carney, Chief Designer at Philips. I was grateful to Sean for spending time with me at CES 2019 in Las Vegas to brainstorm the role of design in health/care. The person who leads that macro design ethos and workflows at Philips is Sean Carney.

Follow-Up 96

Follow-Up Patient Experience Collaboration Hospital 96

Health Populi

MARCH 10, 2020

But even trust in the most trusted steward, my doctor, eroded between 2019 and 2020. To the issue of trusting my doctor to keep my information secure, the survey found a decline from 89% trusting my doctor in 2019 to 83% in 2020. Three-fourths of U.S. consumers were also uncomfortable with the idea of machine learning.

Appointments 139

Appointments HIPAA Documentation Tests 139

Health Populi

APRIL 21, 2021

In 2019, J.D. Power called telehealth, “the best consumer healthcare experience you’ve never tried.” We must be mindful that hospitals, health systems and physicians quickly stood up and adopted virtual care, especially telemedicine programs, in March and April 2020.

Hospital 156

Hospital Triage Long Term Care Scheduling 156

Health Populi

OCTOBER 29, 2019

adults 18 and over in September 2019. In 2019, few health care providers have adopted voice assistants into their workflows. The last graph illustrates consumers’ concerns about privacy and voice assistants: nearly one-half of people were moderately or very concerned about privacy and smart speakers as of September 2019.

HIPAA 69

HIPAA Hospital Scheduling Medication 69

Health Populi

AUGUST 5, 2019

Power has undertaken a survey on consumer satisfaction with 31 telehealth providers across 15 measures, which will be published in November 2019. I’ll also weave in the latest insights from the ATA 2019 State of the States report updating legislative/regulatory telemedicine activity at the U.S. State level.

Hospital 82

Hospital Customer Service Insurance Documentation 82

Health Populi

SEPTEMBER 5, 2024

ASEC launched the Emergency Contraception for Every Campus project (EC4EC) in 2019 — well before the reversal of Roe v. Health Populi’s Hot Points: Here’s a photo of a vending machine offering Plan B at USC, branded as part of the USC Pharmacy. Wade in June, 2022.

Follow-Up 62

Follow-Up Tests Medication Patient Experience 62

Health Populi

SEPTEMBER 10, 2019

Being Philips, what underpins that quality and experience is technology; Philips explored telehealth, AI, digital health records (DHRs), and other digital health tools that can engage patients. This is a very important pillar for health consumer engagement and patient experience.

Patient Experience 91

Patient Experience Collaboration Appointments Transfers 91

Health Populi

JANUARY 15, 2020

At a granular level, the honesty-ethics index on Members of Congress improved, relatively speaking, from 8 points in 2016 to 12 points in 2019 — that’s a 50% improvement. Senators’ score improved but at a lower rate, from 11 points in 2016 to 13 points in 2019.

Insurance 62

Insurance Patient Experience 62

Health Populi

JANUARY 18, 2019

I’m glad to be getting back to health economic issues after spending the last couple of weeks firmly focused on consumers, digital health technologies and CES 2019. From 2003 to 2019, the theory that prices are the primary driver of America’s spending more on health care than any other country is still the case.

Insurance 66

Insurance Hospital Documentation Patient Experience 66

Health Populi

FEBRUARY 11, 2020

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). This survey, conducted in 2019 among 1,359 U.S. Readings are visible to patients and transmitted to the physician’s office.

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Vital Signs Diagnostics Follow-Up Patient Records 102

Health Populi

JULY 16, 2020

adults are anxious about their financial future as of May 2020, an increase from 38% in late 2019. There was a bounce in “Confident” group in 2019, which fell by 10% just months later to nearly the 2017 level. The 2020 Financial Wellness Census , from Prudential found that one-half of U.S. Prudential surveyed 3,000 U.S.

Insurance 71

Insurance Patient Experience 71

Health Populi

MARCH 1, 2022

Note that in 2019, 7.5% in 2019 to 56.0% Voicebot.ai has been tracking this phenomenon for a few years, and here is their latest read on U.S. consumers’ demand for voice assistants’ support in health care. of people had used a voice assistant for their health, rising to 21.0%

Follow-Up 62

Follow-Up Collaboration Insurance Medication 62

Health Populi

JANUARY 30, 2019

The report outlines health/care industry issues for 2019, with a strong focus on digital health. And again, most doctors told PwC they’ve brought up the subject of such digital therapies to patients, and 26% of patients have raised up the topic with their doctors.

Vital Signs 106

Vital Signs Hospital Medication Communication 106

Health Populi

JUNE 22, 2020

I’ll be midwifing a panel this afternoon at 440 pm Eastern time, initially focused on how health care can garner patient loyalty. That theme was given to us in the fourth quarter of 2019, when initial planning for ATA 2020 had begun. What a difference a few months make.

Insurance 71

Insurance Scheduling Patient Experience Appointments 71

Health Populi

APRIL 2, 2019

adults 18 and over in January and February 2019. With that in mind, I’ll remind Health Populi readers that the latest Edelman Trust Barometer saw a dramatic drop in trust between American health consumers and hospitals in this year’s 2019 research. Healthcare Cost Crisis , a survey from West Health and Gallup.

Medication 102

Medication Discharges Insurance Hospital 102

Healthcare Leadership Council

AUGUST 8, 2023

Solomon mentioned the importance of incentivizing innovative alternative payment models outside of Medicare, and also stated that Congress and CMS should continue to support the migration from Medicare FFS to value-based Medicare Advantage to ensure seniors have access to coordinated care, which improves both patient experience and outcomes.

Patient Centered Care 40

Patient Centered Care Medical History Patient Education Patient Experience 40

MedicalGPS

AUGUST 10, 2022

From 2009 to 2019, the average monthly quit rate increased by 0.10 As a matter of fact, MedicalGPS’ motto is, “If it’s good for the patient, it’s good for the business”. MedicalGPS’ desire is for our team to support your team so that the patient experience is as good as I can be. percentage points each year.

Follow-Up 52

Follow-Up Patient Experience Patient Care Patient Satisfaction 52

Health Populi

NOVEMBER 12, 2019

Here’s the link to our post here on Health Populi, from July 1, 2019. The post was titled, “A Matter of Trust, Perception, Risk, and Uncertainty — the Big Issues Raised by the Acquisition of PatientsLikeMe and Other Patient Data Transactions.” The media coverage of hospitals suing patients for late payments?

Collaboration 66

Collaboration Hospital HIPAA Best Practices 66

Health Populi

JULY 30, 2020

The Gallup-West Health poll reveals yet another lens on the differences in health services for people of color in the Age of Corona: that is, the patient experience of cost for both medical services and prescription drugs. The pandemic has revealed many cracks in the U.S. Today’s news that the U.S.

Insurance 77

Insurance Patient Experience Medication 77

Health Populi

JUNE 10, 2019

We’ve been SMAC’ed, and Accenture’s Digital Health Tech Vision 2019 believes we’re in a post-digital era ripe with opportunity. Health Populi’s Hot Points: “Me,” “US,” My,” pronouns repeat throughout the Accenture 2019 Health Tech Vision report.

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Acute Care Patient Experience Medication 99