Health Populi

FEBRUARY 7, 2019

Most patients want personalized chronic disease support, help with understanding and dealing with specific health metrics for personalized health metrics. Two-thirds of people want to receive medication reminders, too. Less than half say they’re currently getting that support from health care providers.

Communication 125

Communication Patient Experience Scheduling Appointments 125

Health Populi

FEBRUARY 9, 2019

On January 10, 2019, Jim Cramer of CNBC’s Mad Money recommended that Apple buy Epic, a market leader in EHRs. One reason is because a medical data breach is more valuable than a hack of, say, consumers’ credit card identities. There will be a slew of data security solutions to evaluate at this conference.

Collaboration 84

Collaboration HIPAA Patient Records Hospital 84

Health Populi

MARCH 2, 2021

This and other studies have tracked consumers’ growing use of digital tech and wearables during the COVID-19 pandemic, and the 10% point growth from 2019 to 2020 is notable. Only weight and medication tracking had a majority of people using analog formats to track. In 2020, the top tech companies with whom U.S.

Follow-Up 174

Follow-Up Hospital Insurance Medication 174

Health Populi

SEPTEMBER 15, 2019

Remote monitoring, the Internet of Things (both medical and via a smart home), wearables, and telehealth/virtual care channels will enable that care, anywhere, in this AHA/EY vision. 2019 will feature examples of all of these technologies and services. This week, Health 2.0 This is my lens as I enter this year’s annual Health 2.0

Acute Care 76

Acute Care HIPAA Hospital Medication 76

Health Populi

JUNE 18, 2019

“Health is now everyone’s business,” Shaheed Peera, Executive Creative Director of Publicis LifeBrands, said this week at the 2019 Cannes Lions awards. Shaheed also led the Health & Wellness jury at Cannes Lions 2019, the mission of which is to, in the words of the award’s portal, “celebrate creativity for personal wellbeing.”

Communication 67

Communication Collaboration Medication Patient Experience 67

Health Populi

APRIL 21, 2021

In 2019, J.D. Power called telehealth, “the best consumer healthcare experience you’ve never tried.” The 2021 version leverages remote patient monitoring, on-demand medical exams, care navigation, medication adherence, chronic care management, and education personalized to the patient and caregiver.

Hospital 156

Hospital Triage Long Term Care Scheduling 156

Health Populi

JULY 23, 2020

the use of telehealth services tripled in the past year, as healthcare providers limited patients from in-person visits for care and patients sought to avoid exposure to the coronavirus in medical settings. In the U.S.,

Patient Experience 136

Patient Experience Hospital Documentation Medication 136

Health Populi

JANUARY 16, 2020

adults 23 years of age and over in September and October 2019. One-half of consumers also believe people would be more likely to be healthier longer with care delivered at home, and nearly half of people also think people could be more adherent to medical advice and less stressed in the process.

Medical History 159

Medical History Admissions Hospital Medication 159

Health Populi

MARCH 10, 2020

People would especially welcome virtual services from traditional medical care providers, as opposed to virtual care from a technology or social media company, a retailer, or a medical startup. But even trust in the most trusted steward, my doctor, eroded between 2019 and 2020. Three-fourths of U.S.

Appointments 139

Appointments HIPAA Documentation Tests 139

Health Populi

JANUARY 30, 2019

Most consumers would be willing to try an FDA-approved app or online to treat a medical condition, as well as receiving hospital care at home if would be less costly. The report outlines health/care industry issues for 2019, with a strong focus on digital health. One-half of consumers would be likely to try such an FDA-cleared device.

Vital Signs 106

Vital Signs Hospital Medication Communication 106

Health Populi

FEBRUARY 12, 2019

Several factors underpin the adoption of telehealth in 2019: Consumers’ demand for accessible, lower-cost health care services as people face greater financial responsibility for paying the medical bill (via high-deductible health plans and greater out-of-pocket costs for co-payments). Zero and Roman are also part of telehealth.

Follow-Up 97

Follow-Up Insurance Communication Patient Experience 97

Health Populi

JANUARY 17, 2019

The post A Smarter Home for Healthy Living at CES 2019… and a nod to Microsoft appeared first on HealthPopuli.com. It won’t be a total solution to the significant housing/wage gap in greater Seattle, but should inspire more creative solutions to this problem which other tech-rich communities also share.

Unit Organization and Environment 70

Unit Organization and Environment Collaboration Tests Diagnostics 70

Health Populi

DECEMBER 5, 2019

Thus, even with health insurance coverage through jobs, workers are dealing with affordability issues of paying for health care as medical costs take a position crowding out other household spending like housing, utilities, and education. Financial health for patients-as-payors is part of the overall health/care experience.

Insurance 109

Insurance Billing Medication Patient Experience 109

Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. Cost influenced two-thirds of patients in terms of their satisfaction with a physician or a health system. Given a $60K median U.S.

Insurance 113

Insurance Billing Medication Follow-Up 113

Health Populi

JANUARY 20, 2019

I have, at CES 2019, when I sat down with Sean Carney, Chief Designer at Philips. I was grateful to Sean for spending time with me at CES 2019 in Las Vegas to brainstorm the role of design in health/care. I ask you to invest just two minutes to see this to get a sense of how design thinking can re-make patient and clinician experience.

Follow-Up 96

Follow-Up Patient Experience Collaboration Hospital 96

Health Populi

SEPTEMBER 1, 2020

Top-line, Accenture points to four pillars on which the pharma industry can “reinvent its relevance,” as the report title suggests: To express greater empathy, understanding the patient experience of delaying treatment, financial impacts, and mental health challenges the pandemic has caused.

Patient Experience 127

Patient Experience Patient Care Hospital Medication 127

Health Populi

AUGUST 18, 2020

This year, the five pillars include: The “I” in Experience. Note how the top line of the 2020 forecast “networks” into the 2019 trends. The Dilemma of Smart Things. Robots in the Wild, and, Innovation DNA. In the Dilemma of Smart Things, Accenture calls out “designing for trust” as a key issue.

Collaboration 162

Collaboration Communication Patient Experience Medication 162

Health Populi

JUNE 13, 2018

That’s how media outlets will cover the top-line of PwC’s report Medical cost trend: Behind the numbers 2019. medical trend growth projected for 2019 that will impact healthcare providers, insurers, and suppliers to the industry. However, there are other forces underneath the stable-looking 6.0%

Medication 63

Medication Insurance Hospice Hospital 63

Health Populi

FEBRUARY 11, 2020

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). This survey, conducted in 2019 among 1,359 U.S. Readings are visible to patients and transmitted to the physician’s office.

Vital Signs 102

Vital Signs Follow-Up Diagnostics Patient Records 102

Health Populi

SEPTEMBER 10, 2019

Being Philips, what underpins that quality and experience is technology; Philips explored telehealth, AI, digital health records (DHRs), and other digital health tools that can engage patients. This is a very important pillar for health consumer engagement and patient experience.

Patient Experience 91

Patient Experience Collaboration Appointments Transfers 91

Health Populi

FEBRUARY 20, 2019

We weren’t surprised to note that younger patients took advantage of retail clinics and other on-demand channels for health care, older people, too, have been willing to use sites other than doctor’s offices and hospital clinics to receive health care services.

Collaboration 115

Collaboration Insurance Patient Care Hospital 115

Health Populi

OCTOBER 15, 2019

consumers age 18 and over in August and September 2019. These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study.

Billing 97

Billing Insurance Customer Service Hospital 97

Health Populi

APRIL 1, 2024

” In the best of all possible medical payments worlds, U.S. consumers would prefer to pay those bills online through their doctor’s or hospital’s websites (for 38% of patients). That garners only 5% of patients’ preferences. This is the modus operandi for bill payment among U.S. Mailing a paper check?

Billing 87

Billing Follow-Up Communication Medication 87

Health Populi

APRIL 3, 2024

The phrase “patient safety” summons up a list of common sources such as medication errors, surgical errors, health care-associated infections, diagnostic errors, among other adverse events and harms people experience in the course of receiving health care. “First, do no harm” is a key M.O. in health care.

Patient Safety 83

Patient Safety Teamwork Patient Experience Diagnostics 83

Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Together, the two reports from J.D.

Patient Satisfaction 87

Patient Satisfaction Patient Experience Follow-Up Communication 87

Health Populi

NOVEMBER 28, 2018

From culture to travel, food and drink to retail and beauty, health will be baked into consumer goods and experiences in 2019. Welcome to The Future 100: 2019 from The Innovation Group at JWT. In the 100 emerging trends across ten categories, the future is clearly health-driven, according to the tea-leaf readers at JWT.a.

Tests 92

Tests Diagnostics Hospital Medication 92

Health Populi

OCTOBER 29, 2019

adults 18 and over in September 2019. In 2019, few health care providers have adopted voice assistants into their workflows. The last graph illustrates consumers’ concerns about privacy and voice assistants: nearly one-half of people were moderately or very concerned about privacy and smart speakers as of September 2019.

HIPAA 69

HIPAA Hospital Scheduling Medication 69

Health Populi

JANUARY 6, 2019

As #CES2019 kicks off in Las Vegas with today’s first Media Day, the Consumer Technology Association presented its forecast on the 5 Technology Trends to Watch in 2019 — and they all play into health, wellness, and medical care. Digital Health Tech Empowers Patients. Envisioning the Smart Home of the Future.

Patient Care 106

Patient Care Medication Hospital Patient Experience 106

Health Populi

JULY 25, 2022

Among these events are Amazon’s plan to acquire One Medical , Apple’s publication of the paper, Empowering People to Live a Healthier Day , and other news that, together with these line items, signal a shake-up of American health care as we know it. The timing of my return to the U.S.

Insurance 127

Insurance Care Plan Medication Patient Experience 127

Health Populi

FEBRUARY 9, 2021

One of the company’s key messages for CES 2021 was health care delivered outside of hospital settings – especially in a person’s home across the continuum-of-care — for virtual medical care, health promotion, and overall well-being. She is George’s caregiver, and also has to care for her own challenging respiratory condition.

Discharges 144

Discharges Hospital Follow-Up Vital Signs 144

Health Populi

JUNE 10, 2019

We’ve been SMAC’ed, and Accenture’s Digital Health Tech Vision 2019 believes we’re in a post-digital era ripe with opportunity. Health Populi’s Hot Points: “Me,” “US,” My,” pronouns repeat throughout the Accenture 2019 Health Tech Vision report.

Acute Care 99

Acute Care Patient Experience Medication 99

Health Populi

JULY 16, 2019

Of the $401 billion that will flow through retailers for consumer technology products, many of the fastest-emerging categories will play a role as platforms for health and medical care at home and in wearable tech. Consumer Technology Sales and Forecasts, July 2019 , from the Consumer Technology Association (CTA).

Medication 67

Medication Hospital Patient Experience 67

Health Populi

JUNE 10, 2020

Philips, recently named as one of the largest Fortune Global Companies in 2020 (#385, up 46 spots and ranking in the top 10 largest public health care companies in the world), has been working globally with health systems since the emergence of the coronavirus in Wuhan, China in 2019. The new medical home is…home.

Hospital 149

Hospital Unit Organization and Environment Acute Care Vital Signs 149

Health Populi

JANUARY 18, 2019

I’m glad to be getting back to health economic issues after spending the last couple of weeks firmly focused on consumers, digital health technologies and CES 2019. From 2003 to 2019, the theory that prices are the primary driver of America’s spending more on health care than any other country is still the case.

Insurance 66

Insurance Hospital Patient Experience Documentation 66

Health Populi

AUGUST 22, 2019

As patients continue to morph into health care payers, they’re increasingly expecting value-for-money, transparency, and customer experiences that show respect, bolster trust, and deliver quality services. The Index bakes in four scores: access, experience, pricing strategy, and consumerism infrastructure.

Hospital 67

Hospital Discharges Appointments Scheduling 67

Health Populi

SEPTEMBER 4, 2020

Typically, home healthcare has covered (definitionally and in terms of reimbursement) services addressing activities of daily living, durable medical equipment, and hospice. The drawing shows that increasingly complex medical care can happen at home through the use of sensors and services.

Collaboration 102

Collaboration Long Term Care Diagnostics Hospice 102

Health Populi

MARCH 21, 2019

It feels like the vision industry is at an inflection point at this moment, I intuited during yesterday’s convening of Decoding the Consumer: The new science of customer behavior, the theme of the 13th annual global leadership summit hosted by Vision Monday, a program of Jobson Medical Information which is part of the WebMD family.

Insurance 102

Insurance HIPAA Patient Care Billing 102