Health Populi

APRIL 1, 2024

” In the best of all possible medical payments worlds, U.S. consumers would prefer to pay those bills online through their doctor’s or hospital’s websites (for 38% of patients). That garners only 5% of patients’ preferences. This is the modus operandi for bill payment among U.S. Mailing a paper check?

Billing 87

Billing Follow-Up Communication Medication 87

Health Populi

AUGUST 25, 2020

In the Fear of Going Out Era spawned by the COVID-19 pandemic, many patients were loath to go to the doctor’s office for medical care, and even less keen on entering a hospital clinic’s doors. The survey was conducted online in June 2020 among 2,074 U.S. adults ages 50 to 80 years of age. AARP sponsored the poll.

Follow-Up 171

Follow-Up Physical Exams Communication Hospital 171

Health Populi

FEBRUARY 7, 2019

Most patients want personalized chronic disease support, help with understanding and dealing with specific health metrics for personalized health metrics. Two-thirds of people want to receive medication reminders, too. Less than half say they’re currently getting that support from health care providers.

Communication 125

Communication Patient Experience Scheduling Appointments 125

Health Populi

JANUARY 28, 2020

The same percentage of people over 50 own a voice assistant, a market penetration rate which more than doubled between 2017 and 2019, AARP noted in the 2020 Tech and the 50+ Survey published in December 2019. For this research, AARP worked with Ipsos to survey (online) 2,607 people ages 50 and over in June and July 2019.

HIPAA 169

HIPAA Business Associate Communication Medication 169

Health Populi

MARCH 2, 2021

This and other studies have tracked consumers’ growing use of digital tech and wearables during the COVID-19 pandemic, and the 10% point growth from 2019 to 2020 is notable. Only weight and medication tracking had a majority of people using analog formats to track. In 2020, the top tech companies with whom U.S.

Follow-Up 174

Follow-Up Insurance Hospital Medication 174

Health Populi

APRIL 21, 2021

In 2019, J.D. Power called telehealth, “the best consumer healthcare experience you’ve never tried.” The 2021 version leverages remote patient monitoring, on-demand medical exams, care navigation, medication adherence, chronic care management, and education personalized to the patient and caregiver.

Hospital 156

Hospital Triage Long Term Care Scheduling 156

Practice Builders

JANUARY 19, 2024

UX design transcends aesthetics by placing a strong emphasis on accuracy in content reliability, speed in crucial interactions, and precision in the delivery of medical information. A user-friendly interface that resonates with intuitive navigation and clear information presentation is the first step towards an enhanced patient experience.

Patient Experience 52

Patient Experience Appointments Patient Education Scheduling 52

Health Populi

JULY 23, 2020

the use of telehealth services tripled in the past year, as healthcare providers limited patients from in-person visits for care and patients sought to avoid exposure to the coronavirus in medical settings. In the U.S.,

Patient Experience 136

Patient Experience Documentation Hospital Medication 136

Health Populi

SEPTEMBER 5, 2024

As the university paper the Daily Orange reported in March 2024, “In an effort to increase access and affordability of birth control at SUNY Upstate Medical University, third-year medical students Serena Schmitt and Olivia Preston have worked to open an on-campus access point for birth control: an emergency contraceptive vending machine.

Follow-Up 62

Follow-Up Tests Medication Patient Experience 62

Health Populi

JUNE 13, 2018

That’s how media outlets will cover the top-line of PwC’s report Medical cost trend: Behind the numbers 2019. medical trend growth projected for 2019 that will impact healthcare providers, insurers, and suppliers to the industry. However, there are other forces underneath the stable-looking 6.0%

Medication 63

Medication Insurance Hospice Hospital 63

Health Populi

FEBRUARY 1, 2021

Then in 2019, Medscape added the word “suicide” to the title of the annual assessment. The specialty-mix at the top-end of un-wellbeing shifted toward critical care, rheumatology, infectious disease, and pulmonary medicine which hadn’t featured as prominently in 2019/20. Four in ten U.S.

Patient Experience 102

Patient Experience Follow-Up Hospital Medication 102

Health Populi

FEBRUARY 12, 2019

Several factors underpin the adoption of telehealth in 2019: Consumers’ demand for accessible, lower-cost health care services as people face greater financial responsibility for paying the medical bill (via high-deductible health plans and greater out-of-pocket costs for co-payments). Zero and Roman are also part of telehealth.

Follow-Up 97

Follow-Up Insurance Communication Patient Experience 97

Health Populi

JUNE 6, 2021

Two studies published in May 2021 illustrate the value and importance of telehealth to patients in 2020, and a disconnect among many C-level executives working in hospitals, academic medical centers, and other care provider organizations. Together, the two reports from J.D.

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

JANUARY 30, 2019

Most consumers would be willing to try an FDA-approved app or online to treat a medical condition, as well as receiving hospital care at home if would be less costly. The report outlines health/care industry issues for 2019, with a strong focus on digital health. One-half of consumers would be likely to try such an FDA-cleared device.

Vital Signs 106

Vital Signs Hospital Medication Communication 106

Health Populi

MARCH 10, 2020

People would especially welcome virtual services from traditional medical care providers, as opposed to virtual care from a technology or social media company, a retailer, or a medical startup. But even trust in the most trusted steward, my doctor, eroded between 2019 and 2020. Three-fourths of U.S.

Appointments 139

Appointments HIPAA Documentation Tests 139

Health Populi

OCTOBER 29, 2019

adults 18 and over in September 2019. In 2019, few health care providers have adopted voice assistants into their workflows. The last graph illustrates consumers’ concerns about privacy and voice assistants: nearly one-half of people were moderately or very concerned about privacy and smart speakers as of September 2019.

HIPAA 69

HIPAA Hospital Scheduling Medication 69

Health Populi

JANUARY 16, 2020

adults 23 years of age and over in September and October 2019. One-half of consumers also believe people would be more likely to be healthier longer with care delivered at home, and nearly half of people also think people could be more adherent to medical advice and less stressed in the process.

Medical History 159

Medical History Admissions Hospital Medication 159

Health Populi

MARCH 1, 2022

.” The official description of the program is, “The launch of voice-activated general medical virtual care on supported Echo devices, such as an Echo, Echo Dot, and Echo Show. will now be able to connect with a Teladoc care provider 24/7 from supported Echo devices for general medical needs. Note that in 2019, 7.5%

Follow-Up 62

Follow-Up Collaboration Insurance Medication 62

Health Populi

JANUARY 20, 2019

I have, at CES 2019, when I sat down with Sean Carney, Chief Designer at Philips. I was grateful to Sean for spending time with me at CES 2019 in Las Vegas to brainstorm the role of design in health/care. I ask you to invest just two minutes to see this to get a sense of how design thinking can re-make patient and clinician experience.

Follow-Up 96

Follow-Up Patient Experience Collaboration Hospital 96

Healthcare Leadership Council

AUGUST 8, 2023

While, historically, providers have been financially compensated for the volume of services they provide, it has been increasingly recognized that a holistic view of patients’ health includes additional lifestyle factors and results in a healthier population while reducing the cost of care. The data for the 1.4

Patient Centered Care 40

Patient Centered Care Medical History Patient Education Patient Experience 40

Health Populi

SEPTEMBER 1, 2020

Top-line, Accenture points to four pillars on which the pharma industry can “reinvent its relevance,” as the report title suggests: To express greater empathy, understanding the patient experience of delaying treatment, financial impacts, and mental health challenges the pandemic has caused.

Patient Experience 127

Patient Experience Patient Care Hospital Medication 127

Health Populi

SEPTEMBER 10, 2019

Being Philips, what underpins that quality and experience is technology; Philips explored telehealth, AI, digital health records (DHRs), and other digital health tools that can engage patients. This is a very important pillar for health consumer engagement and patient experience.

Patient Experience 91

Patient Experience Collaboration Appointments Transfers 91

Health Populi

FEBRUARY 4, 2024

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. Its meaning was, “insurance against loss through illness of the insured,” especially, “insurance providing compensation for medical expenses.”

Collaboration 90

Collaboration Insurance Medication Billing 90

Health Populi

FEBRUARY 11, 2020

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). This survey, conducted in 2019 among 1,359 U.S. Readings are visible to patients and transmitted to the physician’s office.

Vital Signs 102

Vital Signs Diagnostics Follow-Up Patient Records 102

Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. Cost influenced two-thirds of patients in terms of their satisfaction with a physician or a health system. Given a $60K median U.S.

Insurance 113

Insurance Billing Medication Follow-Up 113

Health Populi

JULY 30, 2020

Another aspect of patients’ health care financing is medication costs, which the poll also assessed. Those majority-statistics are shown in the bar chart, whose top-line was that cost was an important factor in health consumers’ decisions whether or not to seek coronavirus-related medical care.

Insurance 77

Insurance Patient Experience Medication 77

Health Populi

MARCH 13, 2024

adults would be uncomfortable if their health care provider relied on AI for their medical care, according to the Pew Research Group. The other side of that coin is that only 2 in 5 people thought AI would lead to better patient outcomes. million medical records ). Three in five U.S. public health, as well.

Collaboration 108

Collaboration Best Practices Triage Follow-Up 108

Health Populi

JULY 16, 2019

Of the $401 billion that will flow through retailers for consumer technology products, many of the fastest-emerging categories will play a role as platforms for health and medical care at home and in wearable tech. Consumer Technology Sales and Forecasts, July 2019 , from the Consumer Technology Association (CTA).

Medication 67

Medication Hospital Patient Experience 67

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. As consumers, people have great expectations from the organizations on the supply side of health care — providers (hospitals and doctors), health insurance plans, pharma and medical device companies.

Follow-Up 66

Follow-Up Communication Insurance Appointments 66

Health Populi

OCTOBER 15, 2019

consumers age 18 and over in August and September 2019. These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study.

Billing 97

Billing Insurance Customer Service Hospital 97

Health Populi

SEPTEMBER 27, 2023

One contributor to lackluster return-to-healthcare volumes is patients’ forgoing care due to cost — which Trilliant Health points out has overtaken COVID-19 concerns as the key driver for avoiding medical care services. adults saying inflation has made it harder to pay medical bills.

Billing 100

Billing Insurance Hospital Medication 100

Health Populi

JANUARY 7, 2019

Self-care is the new health care as patients, now consumers at greater financial risk for medical spending, are learning. At #CES2019, I’m on the lookout for digital technologies that can help people adopt and sustain healthy behaviors that can help consumers save money on medical care and enhance quality of life-years.

Patient Advocacy 72

Patient Advocacy Customer Service Medication Follow-Up 72

Health Populi

JULY 25, 2022

Among these events are Amazon’s plan to acquire One Medical , Apple’s publication of the paper, Empowering People to Live a Healthier Day , and other news that, together with these line items, signal a shake-up of American health care as we know it. The timing of my return to the U.S.

Insurance 127

Insurance Care Plan Medication Patient Experience 127

Health Populi

AUGUST 22, 2019

As patients continue to morph into health care payers, they’re increasingly expecting value-for-money, transparency, and customer experiences that show respect, bolster trust, and deliver quality services. The Index bakes in four scores: access, experience, pricing strategy, and consumerism infrastructure.

Hospital 67

Hospital Discharges Appointments Scheduling 67

Health Populi

NOVEMBER 28, 2018

From culture to travel, food and drink to retail and beauty, health will be baked into consumer goods and experiences in 2019. Welcome to The Future 100: 2019 from The Innovation Group at JWT. In the 100 emerging trends across ten categories, the future is clearly health-driven, according to the tea-leaf readers at JWT.a.

Tests 92

Tests Diagnostics Hospital Medication 92

Health Populi

JANUARY 18, 2019

I’m glad to be getting back to health economic issues after spending the last couple of weeks firmly focused on consumers, digital health technologies and CES 2019. From 2003 to 2019, the theory that prices are the primary driver of America’s spending more on health care than any other country is still the case.

Insurance 66

Insurance Hospital Documentation Patient Experience 66

Health Populi

JUNE 22, 2020

I’ll be midwifing a panel this afternoon at 440 pm Eastern time, initially focused on how health care can garner patient loyalty. That theme was given to us in the fourth quarter of 2019, when initial planning for ATA 2020 had begun. What a difference a few months make. With the great lockdown, the U.S. In the U.S.,

Insurance 71

Insurance Scheduling Patient Experience Appointments 71