Health Populi

JUNE 22, 2020

I’ll be midwifing a panel this afternoon at 440 pm Eastern time, initially focused on how health care can garner patient loyalty. That theme was given to us in the fourth quarter of 2019, when initial planning for ATA 2020 had begun. economy shed millions of jobs — many tied to health insurance coverage. consumers.

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Insurance Patient Experience Scheduling Appointments 71

Health Populi

JANUARY 18, 2019

I’m glad to be getting back to health economic issues after spending the last couple of weeks firmly focused on consumers, digital health technologies and CES 2019. From 2003 to 2019, the theory that prices are the primary driver of America’s spending more on health care than any other country is still the case.

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Insurance Hospital Documentation Patient Experience 66

Health Populi

OCTOBER 15, 2019

consumers age 18 and over in August and September 2019. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study. Just over one-half receive this information on a patient portal, and 34% via email.

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Billing Insurance Customer Service Hospital 97

Health Populi

OCTOBER 5, 2020

But as the report’s title asserts, most telehealth users experienced obstacles to accessing and using virtual care platforms that drove less positive consumer experiences. Power has studied including health insurance, insurance and financial services. This is the second year that J.D.

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Physical Exams Customer Service Insurance Follow-Up 147

Health Populi

APRIL 1, 2024

.” Health Populi’s Hot Points: This last graphic includes three data points illustrating that consumers have been shifting their payment behavior online and via digital formats since 2019.

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Billing Follow-Up Communication Medication 87

Health Populi

JANUARY 28, 2020

The same percentage of people over 50 own a voice assistant, a market penetration rate which more than doubled between 2017 and 2019, AARP noted in the 2020 Tech and the 50+ Survey published in December 2019. For this research, AARP worked with Ipsos to survey (online) 2,607 people ages 50 and over in June and July 2019.

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HIPAA Business Associate Communication Medication 169

Health Populi

JUNE 6, 2021

exploring consumer satisfaction with some 150 health insurance plans operating in 22 regions around the U.S. ” Across all plans, consumers’ Net Promoter Scores (NPS) have increased year over year since 2019 when they hit a low of 11, now up 7 points in 2021 to 18. Commercial Member Health Plan Study. This year, J.D.

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Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

JANUARY 15, 2020

Check out the bottom of the list, which is a consistent ranking from last year’s study with a big of rearrangement: the ad “Mad Men,” insurance sales, Senators, Congress people, and car sales, the lowest five ranked for honest and ethics as professions in the U.S.

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Insurance Patient Experience 62

Health Populi

MARCH 1, 2022

.” The patient is then connected to the Teladoc call center, and a virtual visit follow up for a non-emergency visit like suspected flu or allergy. The cost will range from $0/”free covered by health insurance or $75 cash out-of-pocket for people lacking insurance. Note that in 2019, 7.5% in 2019 to 56.0%

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Follow-Up Collaboration Insurance Medication 62

Health Populi

APRIL 2, 2019

adults 18 and over in January and February 2019. One in three Americans overall are concerned they won’t be able to pay for health care services or prescription drugs: that includes 35% of people who are insured, and 63% of those who do not have insurance. Gallup polled 3,537 U.S.

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Medication Discharges Insurance Hospital 102

Health Populi

JULY 25, 2022

At that time, six years ago — one in two people said that experience should feel like Amazon, and another 1 in 5 said the best retail store experience (THINK: Nordstrom, REI, name your fave retailer).

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Insurance Care Plan Medication Patient Experience 127

Health Populi

JULY 30, 2020

The Gallup-West Health poll reveals yet another lens on the differences in health services for people of color in the Age of Corona: that is, the patient experience of cost for both medical services and prescription drugs. Today’s news that the U.S. In the longer term, assuring all U.S.

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Insurance Patient Experience Medication 77

Health Populi

JULY 16, 2020

adults are anxious about their financial future as of May 2020, an increase from 38% in late 2019. There was a bounce in “Confident” group in 2019, which fell by 10% just months later to nearly the 2017 level. Make affordable, accessible health insurance coverage available to more Americans.

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Insurance Patient Experience 71

Health Populi

AUGUST 5, 2019

Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. Power has undertaken a survey on consumer satisfaction with 31 telehealth providers across 15 measures, which will be published in November 2019. State level.

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Hospital Customer Service Insurance Documentation 82

Health Populi

JUNE 6, 2019

rural residents’ access to broadband at home continues to lag behind urban and suburban dwellers, the Pew Research Group noted in a May 2019 research note on Americans’ use of technology. In the U.S., Health Populi’s Hot Points: There’s a new social determinant of health in town, and it’s broadband connectivity.

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Insurance Patient Experience 90

Health Populi

JUNE 13, 2018

That’s how media outlets will cover the top-line of PwC’s report Medical cost trend: Behind the numbers 2019. medical trend growth projected for 2019 that will impact healthcare providers, insurers, and suppliers to the industry. However, there are other forces underneath the stable-looking 6.0%

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Medication Insurance Hospice Hospital 63

Health Populi

SEPTEMBER 27, 2023

healthcare spending, with curves moving up and to the right, and the Medicare Hospital Insurance Trust Fund moving into the opposite direction toward insolvency by 2033. For this discussion, I’ll pick six exhibits from the Report’s roughly 140 exhibits — starting with the big picture of the unsustainable nature of U.S.

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Billing Insurance Hospital Medication 100

Health Populi

SEPTEMBER 10, 2019

Being Philips, what underpins that quality and experience is technology; Philips explored telehealth, AI, digital health records (DHRs), and other digital health tools that can engage patients. This is a very important pillar for health consumer engagement and patient experience.

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Patient Experience Collaboration Appointments Transfers 91

Health Populi

MARCH 21, 2019

And that will enhance patient/consumer health experience and loyalty. AI underpins all retail experience now – which is something we’re hearing in healthcare whether at HIMSS, CES, SXSW, ePharma, and other conferences since the start of 2019. How can I banish bags from my eyes? What causes eye pain?

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HIPAA Insurance Patient Care Billing 102

Health Populi

NOVEMBER 12, 2019

Here’s the link to our post here on Health Populi, from July 1, 2019. The post was titled, “A Matter of Trust, Perception, Risk, and Uncertainty — the Big Issues Raised by the Acquisition of PatientsLikeMe and Other Patient Data Transactions.” Let’s talk about Technology and Trust. health care.

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Collaboration Hospital HIPAA Best Practices 66

Health Populi

FEBRUARY 20, 2019

We weren’t surprised to note that younger patients took advantage of retail clinics and other on-demand channels for health care, older people, too, have been willing to use sites other than doctor’s offices and hospital clinics to receive health care services.

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Collaboration Insurance Patient Care Hospital 115

Health Populi

APRIL 19, 2023

The pandemic ushered in a reality that all businesses and organizations took on health roles beyond providing health insurance for workers and staffing on-site employee clinics. that would be only 46% of health citizens, a double-digit decline in trust from June 2019. In the U.S.,

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Follow-Up Insurance Communication Patient Experience 62

Health Populi

MAY 31, 2019

These two statistics set the kitchen table for spending in and beyond 2019, particularly for younger people living in America, considered in Deloitte’s report, The consumer is changing, but perhaps not how you think. The authors are part of Deloitte Consulting’s Retail team.

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Insurance Collaboration Hospital Patient Experience 61

Health Populi

AUGUST 7, 2019

We’d been trying to schedule meeting up to do a live podcast since February, and we finally got our mutual acts together on 6th August 2019. Marc Iskowitz, Executive Editor of MM&M, warmly welcomed me to the Haymarket Media soundproof studio in New York City yesterday.

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Scheduling Patient Experience Insurance 54

Health Populi

JANUARY 7, 2019

For more hard-core athletes, CES 2019 features an eSports area with all flavors of digital sports from golf to hockey and tennis. This is one of many products on the #CES2019 show floor that is backed by artificial intelligence and machine learning (one of the CTA 5 Tech Trends for 2019 that I wrote about in yesterday’s Health Populi).

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Patient Advocacy Customer Service Medication Follow-Up 72

Health Populi

OCTOBER 1, 2019

published on 30 September 2019. This post will be my latest read on the issue which I’ll discuss on Friday afternoon 5th October in a session titled, “The New Health/Care: Patient-Led, Retail-Enabled.” ” That’s a verbatim paragraph from a blog on the Hims & Hers’ Medium channel.

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Follow-Up Collaboration Insurance Medication 63

Health Populi

FEBRUARY 9, 2021

In particular , I learned so much from a conversation during CES 2019 with Sean Carney , Philips’ Chief Design Officer. These three scenarios, and Philips’ usual work-flow, involves a lot of design research, which I’ve discussed previously here on Health Populi.

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Discharges Hospital Vital Signs Follow-Up 144

Health Populi

JUNE 20, 2019

Kroger is taking a page right from the 2019 U.S. As we consider the role of social determinants and long-term social supports extended by insurance plans, e-commerce food delivery and subscription meal kits could be useful “prescriptions” for people who live with food insecurity and chronic conditions.

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Joint Commission Accreditation Collaboration Insurance Hospital 73

Health Populi

SEPTEMBER 14, 2018

health consumer, bearing more first-dollar costs through high-deductible health plans, or being un- or under-insured, uses self-care as a financial health hedge. Throughout, I’m wearing my health consumer-focused lens. healthcare system in terms of clinician visits averted and prescription drug cost savings. I exhaled in a mindful moment.

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Hospital Collaboration Tests Insurance 81

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. As consumers, people have great expectations from the organizations on the supply side of health care — providers (hospitals and doctors), health insurance plans, pharma and medical device companies.

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Follow-Up Communication Insurance Appointments 66

Health Populi

NOVEMBER 21, 2024

.” In this Health Populi post, I’m weaving together three just-published studies that together fill in a profile of the current state of health consumers in America — in particular, working-insured health citizens. We’ll focus on people who are working and covered with health insurance through an employer.

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Insurance Follow-Up Billing Huddles/Rounds 62

Health Populi

JANUARY 18, 2021

While Peloton was a punchline in some peoples’ jokes at the 2019 holiday season ( see here ), the company had an enviable growing waiting list in 2020 — the right thing at the right time. The post Our Homes Are Health Delivery Platforms – The New Home Health/Care at CES 2021 appeared first on HealthPopuli.com.

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Hospital Acute Care Vital Signs Patient Experience 77

The Healthcare Blog

APRIL 29, 2024

Anyone who is anybody, from John Halamka at the Mayo Clinic down to the two guys with a dog in a garage building clinical workflows on ChatGPT, thinks they can improve the patient experience and improve outcomes at lower cost using AI. Of course the incumbent providers and insurers could have tried these approaches over the decades.

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Insurance Patient Care Admissions Hospital 117

Health Populi

NOVEMBER 27, 2019

While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient, and the emergency room, according to the 2018-2019 ACSI Finance, Insurance and Health Care Report.

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Hospital Patient Satisfaction Insurance Follow-Up 71

Health Populi

MARCH 13, 2019

“Patients as Consumers” is the theme of the Health Affairs issue for March 2019. patients in 2019 — patients, consumers, people, health citizens? Taken together, these four papers from Health Affairs lead to the following themes: By 2019, patients in the U.S.

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Insurance Hospital Follow-Up Documentation 102

Health Populi

OCTOBER 6, 2019

Her remarks meshed with my talk the previous day about fiscally-challenged and value-and-experience-demanding health consumers. The chart, which is featured in the “Patient is the Payor” chapter of my book, HealthConsuming , illustrates APA’s data on the issue. who spoke about the rise of the anxiety economy.

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Hospital Billing Insurance Medication 75

Health Populi

JANUARY 22, 2024

Just above Senators and Congress-folk are car salespeople, advertising practitioners, stockbrokers and insurance salespeople. The only profession gaining in ethics/honesty equity between 2019 and 2023 was among labor union leaders — up 1 percentage point over the 4 years. Health Populi’s Hot Points: As of today in the U.S.,

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Insurance Medication Patient Experience 71