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Healthcare Providers’ Consumer Experience Gaps – Learnings from Kaufman Hall’s 2019 Index

Health Populi

The most prevalent convenient access points providers offer are walk-in clinic hours, “save-a-spot” urgent care, and same-day appointments, with online schedule, evening and weekend clinic hours, and online-self scheduling for new patients falling behind.

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HIMSS 2019: The Mainstreaming of Health IT, from Jim Cramer to Opioid Risk Scores

Health Populi

On January 10, 2019, Jim Cramer of CNBC’s Mad Money recommended that Apple buy Epic, a market leader in EHRs. Brian Ahier, another close collaborator, asserted that “Judy” (Faulkner), Epic’s CEO, would have nothing to do with such a deal would go against the company’s legal foundation structure. Here’s what I wrote.

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Telehealth Update from J.D. Power, Amwell, Cigna, GoodRx, and a Trio of Smart Doctors

Health Populi

Safety was the key driver for utilization at a rate of 46% of people using telehealth in 2020, and only 13% in 2019. For example, AmWell began collaborating with the Google cloud business, where the company invested $100 million to scale the alliance. This is the second year that J.D.

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The Pandemic, Amazon, Pharmacy, and the Digital Transformation of Health Consumers

Health Populi

Some context: this announcement builds on Amazon’s previous major move into pharmacy with its acquisition of PillPack, which I explained here on Health Populi in early 2019. In the wake of the COVID-19 pandemic, health care as we know it in the U.S.

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Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Health Populi

Philips published results from this global study in The Future Health Index 2019 , themed “Transforming healthcare experiences, exploring the impact of digital health technology on healthcare professionals and patients.”

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The New Health/Care is Patient-Led, Retail-Enabled – The GMDC Self-Care Summit

Health Populi

My talk on “The New Health/Care: Patient-Led, Retail Enabled,” is scheduled on the Selfcare Consumer & Retail SelfCare Roadmap track today (Friday 4 October 2019 at 315 pm. Retail Tomorrow: Delivering on SelfCare; and, The Role of Natural and CBD, which is so fast-growing the topic has its own agenda line.

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The Promise of Telehealth for Older People – the U-M National Poll on Healthy Aging

Health Populi

This month’s October 2019 study finds a cohort of Boomers and older peers few of whom have actually used telemedicine — only one in seven people over 50 said their providers offered care via telehealth, and only 4% of people had a telehealth visit in the past year.