Telehealth Update from J.D. Power, Amwell, Cigna, GoodRx, and a Trio of Smart Doctors
Health Populi
OCTOBER 5, 2020
Safety was the key driver for utilization at a rate of 46% of people using telehealth in 2020, and only 13% in 2019. Power has measured telehealth satisfaction, based on four considerations: customer service, consultation, enrollment, and billing and payment. This is the second year that J.D.
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