Health Populi

JUNE 6, 2021

” Across all plans, consumers’ Net Promoter Scores (NPS) have increased year over year since 2019 when they hit a low of 11, now up 7 points in 2021 to 18. Power asserts that, “this shift puts pressure on health plans to respond with better tools that provide convenience, transparency, and information.”

Patient Satisfaction 87

Patient Satisfaction Follow-Up Patient Experience Communication 87

Health Populi

SEPTEMBER 10, 2019

Being Philips, what underpins that quality and experience is technology; Philips explored telehealth, AI, digital health records (DHRs), and other digital health tools that can engage patients. This is a very important pillar for health consumer engagement and patient experience.

Patient Experience 91

Patient Experience Collaboration Appointments Transfers 91

Health Populi

JUNE 22, 2020

I’ll be midwifing a panel this afternoon at 440 pm Eastern time, initially focused on how health care can garner patient loyalty. That theme was given to us in the fourth quarter of 2019, when initial planning for ATA 2020 had begun. What a difference a few months make.

Insurance 71

Insurance Scheduling Patient Experience Appointments 71

Health Populi

NOVEMBER 5, 2019

adults in July and August 2019. Patients as health consumers face challenges paying for care, managing mental health, finding health services and taking time off work to access them, caregiving, and in transportation for care along with personal mobility issues. Election Day 2019. Some of the key U.S.

Follow-Up 66

Follow-Up Communication Insurance Appointments 66

Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. In the latest OECD report Society at a Glance 2019 , published last week, the U.S. Given a $60K median U.S.

Insurance 113

Insurance Billing Medication Follow-Up 113

Health Populi

AUGUST 22, 2019

As patients continue to morph into health care payers, they’re increasingly expecting value-for-money, transparency, and customer experiences that show respect, bolster trust, and deliver quality services. The Index bakes in four scores: access, experience, pricing strategy, and consumerism infrastructure.

Hospital 67

Hospital Discharges Appointments Scheduling 67

Health Populi

JUNE 6, 2022

In 2019, Find Care expanded services for consumers to manage chronic health conditions addressing asthma, COPD, and diabetes. The platform connects patients to the Jasper Care Guides – the high-touch aspect of the service.

Patient Experience 62

Patient Experience Diagnostics Appointments Billing 62

Health Populi

OCTOBER 3, 2019

This month’s October 2019 study finds a cohort of Boomers and older peers few of whom have actually used telemedicine — only one in seven people over 50 said their providers offered care via telehealth, and only 4% of people had a telehealth visit in the past year.

Follow-Up 83

Follow-Up Appointments Collaboration Scheduling 83

Health Populi

MARCH 13, 2024

Dr. Halamka is President of CHAI, and Dr. Brian Anderson was appointed the CEO this month following many years of leadership in responsible AI work. Mary was advocating for the role that AI could play to mitigate physician bias that could impede care for patients.

Collaboration 108

Collaboration Best Practices Triage Follow-Up 108

Relias

JANUARY 8, 2024

The role of HCAHPS in determining reimbursement Since 2012, HCAHPS’ patient satisfaction scores have been pivotal in hospital reimbursement through the Hospital Value-Based Purchasing Program. In 2019, $1.9 According to the program, hospitals with higher HCAHPS scores earn higher reimbursements.

Patient Satisfaction 52

Patient Satisfaction Patient Experience Hospital Scheduling 52

Health Populi

JUNE 5, 2024

“The greatest opportunity offered by AI is not reducing errors or workloads, or even curing cancer: it is the opportunity to restore the precious and time-honored connection and trust,” Dr. Eric Topol wrote in his 2019 book, Deep Medicine: How Artificial Intelligence Can Make Healthcare Human Again.

Unit Organization and Environment 71

Unit Organization and Environment Collaboration Documentation Acute Care 71