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Wearable, Shareable, Virtual: The Demands of the Digital Health Consumer in 2018

Health Populi

This week at the 2018 annual HIMSS conference, telehealth is playing a mainstream role in discussions about right-sizing and right-placing healthcare. The evidence for telehealth’s tipping point is rooted in new research published today by Accenture on Patients + Doctors + Machines, Accentures’ 2018 Consumer Survey on Digital Health.

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Nudging Patients to Use EHRs: Moving Toward a Tipping Point for Consumer Health IT

Health Populi

40, published April 2018. The message: “Your prescription on your schedule!” This reminded me of Dignity Health’s consumer-facing campaign marrying “online appointment scheduling” with their hashtag, #HelloHumankindness. ” [their exclamation point, not mine]. Oh, and did I mention empathy?

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With AI assistant Nimblr, patients can schedule doctor visits via Amazon Alexa

DrChrono

Santa Monica, CA – July 10, 2018 – Nimblr, which offers the first AI assistant for medical appointments, announced today its platform integration with Amazon Alexa, enabling patients to book and reschedule appointments using voice commands, eliminating the need to pick up the phone. Other voice command platforms will follow.

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The Pandemic, Amazon, Pharmacy, and the Digital Transformation of Health Consumers

Health Populi

As of mid-2018, large proportions of health consumers could already view Amazon as a channel for health care — including being a platform for prescription drug access, noted by 3 in 5 consumers back then. The first graph comes from a survey conducted over two years ago, asking U.S.

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How Volunteer Work Can Enhance Your Resume

We Care Online

Community Volunteer, Shining Light Food Bank, Dallas, TX, July 2015 December 2018 Organized 200+ food parcels for registered clients, liaising with local referral services and managing collection schedules. Supported care home staff with meal preparation, room cleaning, and basic patient care, including personal hygiene.

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Most Consumers Are Interested in Using a Voice Assistant for Some Type of Health Care

Health Populi

This was followed by finding a hospital, asking about medication information, seeking nutrition information, scheduling a visit to a doctor or hospital, connecting to a digital health device (like a Fitbit tracker or blood glucometer), finding a clinician, and researching treatment options.

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Hospitals Work to Address Customer Experience Gap With Consumers, Kaufman Hall Finds

Health Populi

The company’s 2018 State of Consumerism in Healthcare report is out, subtitled, “Activity in Search of Strategy.” Convenience is an integral component to consumer experience, and for healthcare that means same-day appointments, messaging between patients and clinicians, hours of operation, and on-line scheduling.