Health Populi

SEPTEMBER 5, 2018

Experian is best known as the consumer credit reporting agency; Experian Health works with healthcare providers on revenue cycle management, patient identity, and care management, so the company has experience with patient finance and medical expense sticker shock. At this moment in U.S.

Patient Experience 63

Patient Experience Insurance Billing Medication 63

Health Populi

NOVEMBER 1, 2018

Among people who have health insurance, managing the costs of their medical care doesn’t rank as a top frustration. consumers’ frustrations — above managing the costs of care not covered by insurance. health-insured adults in July 2018. This survey was conducted among 2,509 U.S.

Insurance 73

Insurance Medication Tests Hospital 73

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Billing 96

Billing Medication Follow-Up Patient Experience 96

Health Populi

APRIL 10, 2018

patients were offered online access to their health records by providers or insurers, and one-half of them accessed the EHR at least once in the last year. 40, published April 2018. 40, published April 2018. Half of U.S. One in four of those offered online EHR access looked at them more than 3 times.

Tests 83

Tests Scheduling Appointments Patient Experience 83

Health Populi

MARCH 21, 2019

Over one-half of 213 retail chains listed in Internet Retailers top 1000 offered “buy online, pick up in store” fulfillment in 2018. Walmart, in particular, had a huge uptick in this during the 2018 holiday shopping season. Now consider a vision/optical insurance plan entering the retailing side of the business.

HIPAA 102

HIPAA Insurance Patient Care Billing 102

Health Populi

SEPTEMBER 4, 2018

Nearly all Americans (86% net responsible) first blame health insurance companies, followed by hospitals (82%). patients blamed doctors and pharmacies, although a majority of consumers still put responsibility for surprise healthcare bills on them (71% and 64% net). adults 18 and over in August 2018. Who’s responsible?

Billing 47

Billing Medication Insurance Follow-Up 47

Health Populi

FEBRUARY 4, 2024

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. According to the online Merriam-Webster dictionary , the first use of the phrase “health insurance” occurred in 1901. Like speaking “American,” health insurance in the U.S.

Collaboration 90

Collaboration Insurance Medication Billing 90

Health Populi

JUNE 13, 2018

medical trend growth projected for 2019 that will impact healthcare providers, insurers, and suppliers to the industry. Simply put: the impact of growing financial risk for healthcare costs will be felt by patients/consumers themselves. However, there are other forces underneath the stable-looking 6.0%

Medication 63

Medication Insurance Hospice Hospital 63

Health Populi

OCTOBER 5, 2018

trillion to national healthcare spending in 2018. This week, Kaiser Family Foundation published its 2018 study into employer-sponsored benefits, finding that the average cost is about $20,000 this year. trillion in 2018. The economic argument for the MedModular innovation in the U.S. is compelling. trillion a year.

Hospital 87

Hospital Follow-Up Billing Insurance 87

Health Populi

FEBRUARY 20, 2019

healthcare consumers 18 and over in November and December 2018. Health Populi’s Hot Points: Patients, now consumers and ultimately payors managing up to their deductible and out-of-pocket health care costs, are clearly seeking health care services on their terms — based on value and personal values.

Collaboration 115

Collaboration Insurance Patient Care Hospital 115

Health Populi

SEPTEMBER 13, 2022

The first chart quantifies that bad debt attributable to patients’ self-pay payments after insurance kicks in: that category of bad debt grew by five times between 2018 and 2021, from 11% to nearly 58%. Only 17% of that amount was collected falling between $7,501 and $10,000, Crowe calculated.

Hospital 71

Hospital Insurance Billing Huddles/Rounds 71

Health Populi

JANUARY 18, 2019

Increasingly, as patients bear more first-dollar costs through high-deductible health plans, co-payments and co-insurance sharing, the patient-as-payor has become more sensitive to these prices. Some research has found that the actual prices insurers and patients pay bear little relationship to the published charges.”

Insurance 66

Insurance Hospital Documentation Patient Experience 66

Health Populi

MARCH 1, 2018

To more effectively help patients manage diabetes , CentraForce Health used geospatial mapping of SBDoH data to develop deeper insights into peoples’ health needs and behaviors — such as eating fast food in the past 30 days, sufficient time to eat healthy food, and tendency to follow a doctor’s recommendations.

Insurance 82

Insurance Follow-Up Communication Patient Experience 82

Health Populi

JULY 29, 2022

” Well beyond our individual genetic codes, our health is made where we live, work, play, pray, learn, and shop… also well beyond hospitals and doctors’ offices in-between appointments, and often paid-for out-of-pocket quite separate from peoples’ health insurance plans. billion in 2018.

Appointments 87

Appointments Follow-Up Scheduling Insurance 87

Health Populi

FEBRUARY 12, 2018

This blog appears today as part of a #HIMSS18 primer series for attendees, and the industry at large, to discuss major health IT issues that will help move health and healthcare delivery forward in 2018 – and beyond. Patients as Consumers: How Leading Providers are Digitally Transforming Patient Consults | #Engage4Health + #HIMSS18.

HIPAA 48

HIPAA Patient Experience Appointments Insurance 48

Health Populi

MAY 6, 2018

Universal health care was covered in a section on 28 April 2018, and coverage on financial inclusion was bundled into the 5th May edition. For poorer citizens, that under-insured definition falls to spending 5% of household income on healthcare payments. Affordability remains elusive in U.S. healthcare.

Insurance 54

Insurance Medication Patient Experience 54

Health Populi

AUGUST 5, 2019

Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. Cost is a key driver for patients seeking health care — often leading to self-rationing or postponing visits to a health care provider when care is needed.

Hospital 82

Hospital Customer Service Insurance Documentation 82

Health Populi

JUNE 20, 2019

In fact, Kroger Health is the umbrella under which all of the food chain’s health and wellness assets fit: Kroger struck a deal with GoodRx in December 2018 to expand its prescription drug discount program. Kroger also employees 23,000 health care professionals employed in about 3,000 pharmacies in the chain.

Joint Commission Accreditation 73

Joint Commission Accreditation Collaboration Insurance Hospital 73

Health Populi

NOVEMBER 12, 2019

What’s underneath that macro “healthcare” index number of 67 is a precipitous decline in the past year for Americans’ trust in hospitals, compared with biotech, pharma, consumer healthcare, and even health insurance — all of which grew in trust between 2018 and 2019, but not so with the hospital segment of U.S.

Collaboration 66

Collaboration Hospital HIPAA Best Practices 66

Health Populi

FEBRUARY 7, 2018

Just because a patient has access to health services doesn’t mean their outcomes will improve. In the Effect of High-Deductible Insurance on High-Acuity Outcomes in Diabetes , researchers found that overall, patients’ use of health services declined and led to 3.8% lower costs.

Appointments 59

Appointments Follow-Up Tests Hospital 59

Health Populi

APRIL 23, 2018

In 2017, patients spent $57.8 billion OOP for prescription drugs: OOP costs include copayments, coinsurance, payments during the deductible phases of health insurance, or retail payments for drugs due to the lack of prescription drug insurance coverage. million prescriptions cost patients over $500, adding up to $5.2

Insurance 48

Insurance Billing Medication Patient Experience 48

Health Populi

OCTOBER 16, 2018

World Food Day 2018 has four objectives: Don’t waste food. Our health center provides free services to people who are un- and under-insured, regardless of ability to pay. We are funded through Foundations, individual donations, and patient contributions when they can afford to pay “something,” whatever they choose.

Hospital 90

Hospital Tests Insurance Patient Experience 90

Health Populi

JUNE 8, 2022

Consider: fighting health insurance appeals, crafting countless medical necessity letters, justifying being discharged against medical orders, and other battles fought hand-in-hand with her husband on behalf of Emmett and his well-being.

Patient Advocacy 174

Patient Advocacy Follow-Up Appointments Discharges 174

Health Populi

SEPTEMBER 11, 2018

Power’s 2018 ratings on U.S. Power notes that 2018 has been a spotlight year on the pharmacy business, especially related to Amazon’s acquisition of PillPack. Power mined 10,749 pharmacy customers who filled a prescription in the three months prior to the May-June 2018 survey. “U.S. For this research, J.D.

Insurance 12

Insurance Patient Experience 12

Health Populi

APRIL 2, 2019

Spending on medical care costs crowded out other household spending for millions of Americans in 2018, based on The U.S. One in three Americans overall are concerned they won’t be able to pay for health care services or prescription drugs: that includes 35% of people who are insured, and 63% of those who do not have insurance.

Medication 102

Medication Discharges Hospital Insurance 102

Health Populi

AUGUST 21, 2020

In 2020, nearly one-half of consumers got the health care information they needed online compared with 34% in 2018: and, 36% received a prescription virtually compared with one-half that number in 2018. Roughly 3 in 5 consumers thought the clinician made them feel comfortable both in 2018 and 2020.

Follow-Up 105

Follow-Up Insurance Communication Hospital 105

Health Populi

JANUARY 18, 2021

Remember the bulky Holter monitors worn at the waist to gather data about The AT-Patch from ATsens won an honoree award at CES 2021 , transforming the form factor and streamlining the patient experience of collecting electrocardiogram data over time. Sleep-as-medicine for all ages.

Hospital 77

Hospital Acute Care Patient Experience Vital Signs 77

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. As consumers, people have great expectations from the organizations on the supply side of health care — providers (hospitals and doctors), health insurance plans, pharma and medical device companies.

Follow-Up 66

Follow-Up Communication Insurance Appointments 66

Health Populi

OCTOBER 24, 2022

Add into this picture a CCS Insight analyst’s forecast last week that Apple could enter the health insurance market in 2024. Consumers will be facing greater medical price inflation in 2023 for health insurance plans, based on the latest forecast from WTW.

Hospital 54

Hospital Insurance Medication Patient Experience 54

Health Populi

JULY 1, 2019

If you are alarmed by the incessant stories about cybersecurity breaches, particularly those that have affected insurance companies, you may see this deal as a significant new danger for patients and their data. A 2018 national survey found that 39% of U.S. Give people’s data to a big insurer? How could you?”.

Unit Organization and Environment 86

Unit Organization and Environment Insurance Follow-Up HIPAA 86

Health Populi

MAY 22, 2018

What could $28,166 buy you in 2018? The MMI represents what a typical employer-sponsored preferred provider organization (PPO) plan covering a family of four will cost in 2018. was $59,214 in February 2018. A new car? A year of your child’s college education? A plot of land for your retirement home? That equals $11,503.

Hospital 91

Hospital Medication Insurance Billing 91

Health Populi

NOVEMBER 27, 2019

While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient, and the emergency room, according to the 2018-2019 ACSI Finance, Insurance and Health Care Report.

Hospital 71

Hospital Patient Satisfaction Insurance Follow-Up 71

Health Populi

OCTOBER 12, 2018

The nation’s largest retail pharmacy chain signed a deal to combine with one of the top three health insurance companies. The legacy healthcare system — hospitals, insurance companies, and pharma — haven’t delivered on that expectation. The deal is valued at $69 billion. as the first chart shows.

Insurance 61

Insurance Appointments Documentation Tests 61

Health Populi

OCTOBER 6, 2019

But financial stress due to health care costs is a top factor identified by the American Psychological Association (APA) in their 2018 Stress in America survey. The chart, which is featured in the “Patient is the Payor” chapter of my book, HealthConsuming , illustrates APA’s data on the issue. Look at the line graph on U.S.

Hospital 75

Hospital Billing Insurance Medication 75

Health Populi

AUGUST 9, 2018

Pew also calculated that median weekly earnings increased from $232 in the beginning of 1979 to $879 in 2018. The fact that wages have stayed flat for over a decade have effectively compelled employers, who wanted to provide for workers’ health insurance benefits, to stem wage growth in favor of sponsoring health insurance benefits.

Insurance 67

Insurance Patient Experience Billing Medication 67

Health Populi

APRIL 2, 2018

The most beloved company in America is Amazon, according to the 2018 Harris Poll Reputation Quotient Rankings which were published on 22nd March 2018. The brand defines the 2018 consumer’s benchmark for a best-retail experience, which is what people increasingly expect across the various interactions they have throughout a day.

Insurance 48

Insurance Patient Experience 48

Health Populi

DECEMBER 25, 2018

We know that a top issue driving American voters to the 2018 mid-term polls was health care, in at least two dimensions: direct costs to the voters (as patients and taxpayers); and, personal and collective concerns about losing coverage due to pre-existing conditions.

Insurance 107

Insurance Hospital HIPAA Medication 107