Health Prime

JANUARY 24, 2024

The focus is shifting significantly from mere video consultations to comprehensive virtual care experiences. Patient engagement and experience: A holistic approach In 2024, patient engagement must go beyond appointment reminders and online portals. The future of telemedicine will look brighter than ever in 2024.

Billing 52

Billing Communication Appointments Medication 52

Health Populi

FEBRUARY 26, 2019

People travel further and wait longer for medical services than for veterinary care (second in this line-up), auto repair, banking, and household services. In terms of personal opportunity costs, Altarum gauged the following lost-times: A working person loses 90 minutes of work-time. A working person loses 37 minutes of leisure time.

Follow-Up 112

Follow-Up Appointments Documentation Medication 112

Health Populi

NOVEMBER 5, 2019

On that personalization, tactical level, most of the healthcare suppliers don’t provide relevant communications to patients: the top performer here was providers, with 49% of consumers saying hospitals’ and clinicians’ communications were personally relevant.

Follow-Up 66

Follow-Up Communication Insurance Appointments 66

Health Populi

JULY 29, 2022

All this week in Health Populi , I’ve covered various aspects of the Retail Health Battle Royale — the shake-up of the legacy healthcare industry that is evolving into a health/care ecosystem shaped by growing consumer demands for more experiences the way people deal with retail in omni-channel, digitally-enabled ways.

Appointments 87

Appointments Scheduling Follow-Up Insurance 87

Health Populi

SEPTEMBER 4, 2018

Nearly all Americans (86% net responsible) first blame health insurance companies, followed by hospitals (82%). patients blamed doctors and pharmacies, although a majority of consumers still put responsibility for surprise healthcare bills on them (71% and 64% net). adults 18 and over in August 2018. Who’s responsible?

Billing 47

Billing Medication Insurance Follow-Up 47

Health Populi

JUNE 22, 2018

Sleep, too, or lack thereof, is top-of-mind for so many consumers: there was a growing category of sleep-assisting digital health tools featured at the 2018 CES, which I covered here in the Huffington Post. One-third of people cite mental health as a goal, closely followed by improving finances.

Follow-Up 84

Follow-Up Scheduling Communication Patient Experience 84

Health Populi

OCTOBER 21, 2019

There’s a lot of artfulness baked into the agenda and flow of this event, I learned last year when I attended my first Liberation (2018). Cydney Roach EVP and and Lynn Hanessian Chief Strategist, both of Edelman, And winding up the meeting, Julie Murchinson, CEO, Health Evolution.

Follow-Up 48

Follow-Up Diagnostics Best Practices Patient Experience 48

Health Populi

JUNE 26, 2018

I’m blogging live while attending HXD 2018 in Cambridge, MA, the health/care design conference convened by Mad*Pow, 26th and 27th June 2018. Amy, Founder and Chief Experience Office of Mad*Pow, kicked off the conference with context-setting and inspiration. Then open up the Strava app, run on your military base and — oops! —

Follow-Up 75

Follow-Up Customer Service Patient Centered Care Medication 75

Health Populi

MARCH 1, 2018

The Sage team explains that, by layering knowledge about peoples’ behaviors, beliefs, and attitudes on top of the traditional SDOH factors, health care providers can mash-up SBDoH – “socio-behavioral determinants of health” — your new acronym to add to your growing list of healthcare ABCs.

Insurance 82

Insurance Follow-Up Communication Patient Experience 82

Health Populi

FEBRUARY 2, 2021

“We” was a trio including Antoinette Thomas (@NurseTechExec1), Chief Patient Experience Officer with Microsoft, David Ryan (@DavidPRyan), former long-time Global Head of Intel’s Health/Life Science business; and, me. Understanding the health inequities borne by “telemedicine.

Huddles/Rounds 62

Huddles/Rounds Follow-Up Patient Experience Billing 62

Health Populi

APRIL 16, 2018

consumers know Dannon best for yogurt, but the company globally serves up a lot more than cultures good for gut health. I was particularly interested to read Garner’s comments quoted at the 2018 Natural Products Expo West trade show: she said, “We can’t just talk about feeding the top 10% of kids, or 50% of kids. In the U.S.,

Follow-Up 66

Follow-Up Certification Patient Experience Medication 66

Health Populi

SEPTEMBER 15, 2018

In the wake of Toys ‘R Us closure, Walmart hiring a 6 year old key influencer for the toy business – a social media personality with an $11 mm website, 15 mm followers, and one billion views a month. 20% of smartphone shoppers using an app to order grocers, up 50% from last year. Kroger testing autonomous vehicle delivery.

Follow-Up 85

Follow-Up Collaboration Tests Hospital 85

Health Populi

FEBRUARY 1, 2019

Following CES, I wanted to further dive into one part of the portfolio very important to family health at home: the mother-and-child segment. Here’s a snippet from a post he wrote as a new father of son Henry in January 2018. I’ve known this company for a couple of years, meeting them when they were but a young start-up.

Triage 75

Triage Hospital Medication Follow-Up 75

Health Populi

AUGUST 21, 2020

Figure 1 from the study tells an interesting story about consumers in the pandemic and their growing sense of agency and engagement: Deloitte found that one-half of people were extremely or very likely to tell doctors they disagree with them, and another 29% said they’d be somewhat likely to speak up to their doctors.

Follow-Up 105

Follow-Up Insurance Communication Hospital 105

Health Populi

OCTOBER 5, 2018

On that supply side, though, I met up with an innovation that can help to bend the capital cost curve of how we envision and build new hospitals and clinics. This is a pre-fabricated structure that can be purposed as a single hospital bed room, an imaging pod, a clinical laboratory set-up, or any permutation for healthcare delivery.

Hospital 87

Hospital Follow-Up Billing Insurance 87

Walker Info - Patient Experience

OCTOBER 7, 2021

Often overlooked, coming up with a good list of customers can be a painstaking task. Hear from one of the authors The CX Leader Podcast #Frankensurvey Released: June 12, 2018 How did we do? How do we stack up? Wrap it up. Following up on these can go a long way to enhancing a customer relationship.

Follow-Up 52

Follow-Up Best Practices Documentation Communication 52

Health Populi

FEBRUARY 7, 2018

I read three reports in the past week sobering up my bullish #SDOH ethos dealing with food deserts, transportation, and health service access — three key social determinants of health. Patients’ missed-appointment rates were roughly equal between those offered a ride service and those who were not: 36.5% million U.S.

Appointments 59

Appointments Follow-Up Tests Hospital 59

Health Populi

JULY 1, 2019

This data would not go to waste and patients had a forum to act on their own desires to carefully document and share their experiences for the benefit of themselves and others. PLM built custom software, stored a staggering amount of data, and secured access to it, all while making constant improvements to the user experience.

Unit Organization and Environment 86

Unit Organization and Environment Insurance Follow-Up HIPAA 86

Health Populi

NOVEMBER 27, 2019

While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient, and the emergency room, according to the 2018-2019 ACSI Finance, Insurance and Health Care Report.

Hospital 71

Hospital Patient Satisfaction Insurance Follow-Up 71