Hospitals Work to Address Customer Experience Gap With Consumers, Kaufman Hall Finds
Health Populi
JUNE 25, 2018
The company’s 2018 State of Consumerism in Healthcare report is out, subtitled, “Activity in Search of Strategy.” Convenience is an integral component to consumer experience, and for healthcare that means same-day appointments, messaging between patients and clinicians, hours of operation, and on-line scheduling.
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