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Going Digital for Health Is a New-Normal for Consumers

Health Populi

consumers, including Seniors, found in the 2018 digital health consumer survey from Deloitte. This includes patient-facing applications like video visits, remote monitoring, asynchronous visits, and medication adherence, among other applications. adults in February and March 2018 for this research, conducted in English and Spanish.

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Design, Empathy and Ethics Come to Healthcare: HXD

Health Populi

I’m delighted to be in her collegial circle, speaking at the conference about the evolving healthcare consumer who’s financially strapped, stressed-out, and Amazon Primed for customer service. I’m blogging live while attending HXD 2018 in Cambridge, MA, the health/care design conference convened by Mad*Pow, 26th and 27th June 2018.