Health Populi

SEPTEMBER 6, 2018

consumers, including Seniors, found in the 2018 digital health consumer survey from Deloitte. adults in February and March 2018 for this research, conducted in English and Spanish. Using digital health tech is a new normal for U.S. That’s the consumer-demand side of the equation. Deloitte surveyed 4,530 U.S.

Customer Service 109

Customer Service Medication Tests Patient Experience 109

Health Populi

JUNE 25, 2018

The company’s 2018 State of Consumerism in Healthcare report is out, subtitled, “Activity in Search of Strategy.” The most-used tactics for enhancing customer experience friction are providing easy-to-find phone numbers and customer service training for staff.

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Hospital Customer Service Patient Experience Billing 81

Health Populi

JUNE 26, 2018

I’m delighted to be in her collegial circle, speaking at the conference about the evolving healthcare consumer who’s financially strapped, stressed-out, and Amazon Primed for customer service. I’m blogging live while attending HXD 2018 in Cambridge, MA, the health/care design conference convened by Mad*Pow, 26th and 27th June 2018.

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Follow-Up Customer Service Patient Centered Care Medication 75

Health Populi

AUGUST 5, 2019

Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. An intriguing data point comes in Figure 14 on the distribution of non-hospital-based provider-to-patient telehealth claim lines in 2018. When you think “J.D.

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Hospital Customer Service Insurance Documentation 82