Health Populi

SEPTEMBER 27, 2018

People dealing with chronic conditions are keener to share personally-generated data than people that don’t have a chronic disease, Deloitte’s 2018 Survey of U.S> Specifically, 50% of health consumers search to see their providers are in-network, to avoid surprise medical bills. > Health Care Consumers learned.

Patient Satisfaction 85

Patient Satisfaction Hospital Billing Medication 85

Health Populi

FEBRUARY 4, 2024

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. Patients and health plan members continue evolving into medical bill payers, with their homes and budgets baked into the concept. is getting fuzzier by the day.

Collaboration 90

Collaboration Insurance Medication Billing 90

Health Populi

JUNE 6, 2022

Walgreens launched Find Care Now in 2018. And they have helped people co-create health outcomes as quantified in the cancer care experience slide shown here. Providers should consider new ways to not only mitigate the damage that has been done, but also find ways to anticipate and address similar challenges in the future.”

Patient Experience 62

Patient Experience Diagnostics Appointments Billing 62

Health Populi

FEBRUARY 2, 2021

“We” was a trio including Antoinette Thomas (@NurseTechExec1), Chief Patient Experience Officer with Microsoft, David Ryan (@DavidPRyan), former long-time Global Head of Intel’s Health/Life Science business; and, me. ” Assuring health equity in a post-pandemic world.

Huddles/Rounds 62

Huddles/Rounds Follow-Up Patient Experience Billing 62

Health Populi

JUNE 26, 2018

I’m blogging live while attending HXD 2018 in Cambridge, MA, the health/care design conference convened by Mad*Pow, 26th and 27th June 2018. Amy, Founder and Chief Experience Office of Mad*Pow, kicked off the conference with context-setting and inspiration. Today was Day 1 and I want to recap my learnings and share with you.

Follow-Up 75

Follow-Up Customer Service Patient Centered Care Medication 75

Health Populi

MARCH 21, 2019

Over one-half of 213 retail chains listed in Internet Retailers top 1000 offered “buy online, pick up in store” fulfillment in 2018. Walmart, in particular, had a huge uptick in this during the 2018 holiday shopping season. Frictionless retail is also an important paradigm for health care, an industry rife with friction.

HIPAA 102

HIPAA Insurance Patient Care Billing 102

Health Populi

JANUARY 18, 2019

Research published in JAMA Internal Medicine in December 2018 found that as out-of-pocket costs for insulin have increased over the past few years, many patients use less insulin than needed. The therapy treats thalassemia, a genetic disease that affects 1,000 people in the U.S. and 300,000 people worldwide.

Insurance 66

Insurance Hospital Documentation Patient Experience 66

Health Populi

NOVEMBER 12, 2019

What’s underneath that macro “healthcare” index number of 67 is a precipitous decline in the past year for Americans’ trust in hospitals, compared with biotech, pharma, consumer healthcare, and even health insurance — all of which grew in trust between 2018 and 2019, but not so with the hospital segment of U.S.

Collaboration 66

Collaboration Hospital HIPAA Best Practices 66

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. With health care reform a top issue driving people to polls in the 2018 mid-term elections, I am certain the issue will continue to light fires under millions of patients’ political activism over the next 364 days.

Follow-Up 66

Follow-Up Communication Insurance Appointments 66

Health Populi

APRIL 23, 2018

million prescriptions cost patients between $250 to $500, totaling $3.9 Against the low-cost generic backdrop, we can expect the special drug portion of the medicines bill to gain greater share of spending to 2022. That’s equal to an average of $1,502 per prescription, accounting for 0.1% of all filled prescriptions.

Insurance 48

Insurance Billing Medication Patient Experience 48

Health Populi

DECEMBER 5, 2019

of their household income on health insurance premiums and deductibles based on The Commonwealth Fund’s latest report on employee health care costs, Trends in Employer Health Coverage, 2008-2018: Higher Costs for Workers and Their Families. Workers covered by health insurance through their companies spend 11.5% of household income.

Insurance 109

Insurance Billing Medication Patient Experience 109

Health Populi

OCTOBER 5, 2018

trillion to national healthcare spending in 2018. Healthcare payors who foot the bill will be very interested to know about this development. This week, Kaiser Family Foundation published its 2018 study into employer-sponsored benefits, finding that the average cost is about $20,000 this year. trillion in 2018.

Hospital 87

Hospital Follow-Up Billing Insurance 87

Health Populi

JULY 1, 2019

And it has become increasingly clear that people/consumers/patients are generally interested in sharing information that would help others and/or help themselves. A 2018 national survey found that 39% of U.S. This puts a particularly fine point on the importance of understanding what’s driving the reaction.

Unit Organization and Environment 86

Unit Organization and Environment Insurance Follow-Up HIPAA 86

Health Populi

MAY 22, 2018

What could $28,166 buy you in 2018? The MMI represents what a typical employer-sponsored preferred provider organization (PPO) plan covering a family of four will cost in 2018. families could not afford to pay $1,000 for an emergency medical bill in one study; in another, that inability to pay is as low as a $400 emergency to cover.

Hospital 91

Hospital Medication Insurance Billing 91

Health Populi

NOVEMBER 27, 2019

While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient, and the emergency room, according to the 2018-2019 ACSI Finance, Insurance and Health Care Report.

Hospital 71

Hospital Patient Satisfaction Insurance Follow-Up 71

Health Populi

AUGUST 9, 2018

Pew also calculated that median weekly earnings increased from $232 in the beginning of 1979 to $879 in 2018. That is, if those patients-as-health-consumers can vote with their feet and pocketbook. As the patient is increasingly the payor, the financial experience is embedded into the patient experience, too.

Insurance 67

Insurance Patient Experience Billing Medication 67

Health Populi

OCTOBER 6, 2019

As patients have taken on more financial responsibility for first-dollar costs in high-deductible health plans and medical bills, hospitals and health care providers face growing fiscal pressures for late payments and bad debt. Over one-half of people told APA that medical bills and the cost of medications were sources of stress.

Hospital 75

Hospital Billing Insurance Medication 75

Health Populi

DECEMBER 25, 2018

We know that a top issue driving American voters to the 2018 mid-term polls was health care, in at least two dimensions: direct costs to the voters (as patients and taxpayers); and, personal and collective concerns about losing coverage due to pre-existing conditions.

Insurance 107

Insurance Hospital HIPAA Diagnostics 107